Fergus Bowen | Customer Services Executive was very helpful with speedy help to order parts needed to get our coffee machine back up and working with the help from Jeff Smith | Technical Support... See more
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We upgraded our office coffee machine to Liquidline following continual issues with our previous machine. Charlie Harrison looked after us from the get-go. He ensured we had the right machine to... See more
Company replied
Charlie and the rest of the team were very helpful and responsive to our needs. They were able to bring forward the installation to a date much earlier than expected and when we had queries they were... See more
Company replied
Prompt service and repair
Company replied
Company details
- Coffee Machine Supplier
- Bottled Water Supplier
- Coffee Store
- Coffee Vending Machine
- Coffee Wholesaler
- Vending Machine Supplier
Written by the company
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Written by the company
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contact info
1 New York Street, M1 4HD, Manchester, United Kingdom
- 08008499110
4.4
Excellent
22 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt service and repair
9 February 2026
Reply from Liquidline - Manchester
Good Afternoon Clare, Thank you for your kind words!
We’re delighted to hear that you were happy with our prompt service and repair. Providing efficient, high-quality support is always our goal, so it’s great to know we met your expectations.
If you ever need anything in the future, we’re here to help!
Very helpful and very polite problem…
Very helpful and very polite problem was sorted fast
29 October 2025
Unprompted review
Reply from Liquidline - Manchester
Good Afternoon Oliver, hank you so much for your kind words! We’re delighted to hear that our team was able to help you quickly and that you had a positive experience. Your feedback means a lot to us!
Threadworks Leeds
Joe and the team have been amazing from start to finish. Great service great product
23 September 2025
Unprompted review
Reply from Liquidline - Manchester
Thank you so much for your kind words! We’re delighted to hear Joe and the team looked after you so well and that you’re happy with both the service and product. We really appreciate your feedback!
Really helpful and quick responses
Really helpful and quick responses from the customer support team. Any engineer we have had come out has been knowledgeable and professional.
5 July 2024
Unprompted review
Reply from Liquidline - Manchester
Good Morning Poppy, thank you for your review. Could i ask you to let me have your account details so I can pass this on to the engineer who attend.
Exceptional quality and service from start to finish
We upgraded our office coffee machine to Liquidline following continual issues with our previous machine.
Charlie Harrison looked after us from the get-go. He ensured we had the right machine to fit the purpose of our business and that everything was delivered and managed seamlessly.
We have had the machine in place now for a few months and can say the service, delivery and quality of products has been top tier.
If we have experienced any issues, the Liquidline team have been quick to respond and their communication has been plentiful.
We have new locations opening this year and there is no doubt in our minds that we will continue to use Charlie and his colleagues to assist us as we grow.
Highly recommended.
18 June 2024
Unprompted review
Reply from Liquidline - Manchester
Good afternoon, thank you for the great review. I will make sure the feedback is passed on. Enjoy your coffee and the sunshine.
Reply from Liquidline - Manchester
Good Afternoon Graham, Welcome to the Liquidline family. Thank you for your review and we look forward to processing future orders for you. Have a great afternoon.
great service
3 October 2023
Reply from Liquidline - Manchester
Good Morning Jemma, thank you for your review. Hope you have a lovely day.
Service with a smile
Booked Call out Wednesday, Engineer arrived following day. Had to order a new part but was fixed the following day. Engineer was very friendly and courteous.
30 June 2023
Unprompted review
Reply from Liquidline - Manchester
Good Afternoon, thank you for leaving your review as we really appreciate the feed back. Can you let me have your account details so I can let the relevant team have a copy of your review. You can email me direct lorraine.hilton@liquidline.co.uk
Great service and fast delivery
Great service and fast delivery. Always a pleasure to deal with them. Good quality products too.
13 March 2023
Unprompted review
Made the decision to change coffee…
Made the decision to change coffee machines at the start of the 2022 Cricket Season. Best decision we have made. Fantastic machines, great product and the one or two times there has been an issue with the machines, the response time for them to be fixed was very quick
31 October 2022
Unprompted review
Excellent breakdown service
Excellent company stock delivery generally 24hours perfect ,breakdowns generally 48 hours and always helpful when on telephone.
18 January 2023
Unprompted review
Reply from Liquidline - Manchester
Good Afternoon Jayne, thank you for this great review we really appreciate the feed back. Please could you let me have your Account details so I can pass this to the relevant team here. You can emailed me direct Lorraine.Hilton@liquidline.co.uk.
Always prompt delivery.
2 December 2022
Reply from Liquidline - Manchester
Good afternoon ,thanks for the review and I hope you have a fab friday!
Really helpful and supportive
Charlie and the rest of the team were very helpful and responsive to our needs. They were able to bring forward the installation to a date much earlier than expected and when we had queries they were quick to respond and resolve.
18 October 2022
Unprompted review
Reply from Liquidline - Manchester
Good Morning Guy, thank you for the lovely review. Hope you and your staff enjoy the fabulous coffee and the new machine.
Fergus Bowen | Customer Services…
Fergus Bowen | Customer Services Executive was very helpful with speedy help to order parts needed to get our coffee machine back up and working with the help from Jeff Smith | Technical Support Great team work all round Many thanks
Sara
Host
Colchester Volvo
Cowdray Avenue | Colchester | CO1 1XX
P: 01206 717 300
18 October 2022
Unprompted review
Reply from Liquidline - Manchester
Good Morning Sara, thanks for the great feedback. I will ensure that both Fergus and Jeff receive a copy of this. Have a great Wednesday 😊
Colin who came out to fit the machine…
Colin who came out to fit the machine was fantastic and extremely knowledgeable. Really helpful with the use, and maintenance of the machines
28 September 2022
Reply from Liquidline - Manchester
Good Morning Scott, thank you for this great review we really appreciate the feedback and I will ensure Colin receives a copy. Enjoy your machine and the great drinks 😊
Top service from liquid line
Top service from liquid line, never a problem getting stock or delivery's. Also good range or products.
26 September 2022
Unprompted review
Reply from Liquidline - Manchester
Good afternoon, I hope you are well.
Thanks for your great review and I hope you enjoy the rest of your Monday.
Reply from Liquidline - Manchester
Good morning LIsa, thank you for the review we really appreciate the feedback. Hope you have a great Friday.
Toni & Guy Peterborough
Have had lots of dealings with Liquidline, my contact being Charley Brooks, who was willing to go above and beyond to solve our issues and deliver a great service.
five stars given!!
19 May 2022
Unprompted review
Reply from Liquidline - Manchester
Good Morning Denise, thank you for leaving this great review, I will ensure this is passed to Charley and her Manager. Have a great Friday 😊
Hi Fast a efficient ordering and delivey
5 May 2022
Reply from Liquidline - Manchester
Good Afternoon Mike, thanks for posting your review. We do offer a next delivery if orders are placed by 3pm.
Reply from Liquidline - Manchester
Good Morning John, thank you for the review, nice to hear you are enjoying the usage of our Website ordering, did you know you can also log any issues you may have with the machine too. Have a great day.
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