Lion Brand Yarn Reviews 181

Canceled my order even though they still showed it in stock on the website. I'm pretty sure they just didn't want to honor the discount they put on it. I only got a partial refund even though i refused the package and they got it back. They were also extremely rude in the emails or i wouldn't have rated them so low

I love the 24/7 cotton, buying it direct rather than from Amazon or Uk stores reduces the cost significantly even with shipping so it takes as long as it takes, I’ve learned now not to expect it quickly so I wouldn’t order anything that was urgent, but overall for me it’s worth the wait

Well it is disappointing that I have to leave such a low rating. The customer service is horrible. I placed my order, received my order, submitted a request for a return (I ordered the incorrect color), processed payment for the exchange, and I am on week 3 since processing exchange and still HAVE NOT HEARD FROM LION BRAND. I have emailed customer service, a week has passed and I STILL HAVE NOT HEARD FROM LION BRAND. it would be so nice and appreciative if I HEARD FROM LION BRAND. I mean that is only the right thing to do. Just RESPOND TO YOUR CUSTOMER.

After receiving my order and initiating a return, I have never received a label, emailed 8 times to customer service and called 5 times to have a recording state the business was “closed for a holiday” over the last 2 weeks with no voicemail option.

I’m so disappointed as the quality of this yarn is superior. At this point I’ve had to initiate a bank dispute.

I like the thick wool ease yarn for making blankets and even scarves. Lion Brand website has a large variety of sizes, colors and even yarn for baby projects. What I didn't like is having to pay for the free return service. That should be standard especially if there's an issue with the product or with shipping. Regarding shipping, it was awful! I placed the order on September 7th and received my products on September 22nd. The shipping was bare basic and I would expect more from a company like Lion Brand Yarn. If I want yarn quickly I'll go to Hobby Lobby, Walmart or Michael's to see what Lion Brand varieties they offer. If I don't care when the product arrives then I'll order through Lion Brand Yarn's website. Overall three stars, which is average because getting a product two weeks later in 2025 is average. It is not five star. One extra star for wonderful colors and yarn selection.

Terrible company. I ordered over $100 in yarn to knit my husband a blanket for Christmas, and over a month from when I placed the order, I still haven’t received the product. I reached out but they refuse to offer any solutions, to offer me a refund, or to resend the package. I am so disappointed I won’t be purchasing from them again.

I bought several crochet kits at once. While I liked the patterns, I am very disappointed with the yarn. The medium weight yarn (4) is like string. It makes a very lightweight afghan/blanket that is flimsy. I will not purchase again.

The colors were perfect, and the price was amazing. My yarn arrived as promised.

This is a great pattern, and I'm loving to knit it!
I'm really thankful I was able to purchase it!

I was supposed to receive a free item, but it was not included in my shipment. I paid more to get the free item. This company is nothing but problems and has the worst customer service. I wish my favorite designers would give up on them and go somewhere else. I'm sick of dealing with this awful company.

I purchased the Jiffy Bundle yarn. Wow. What a great yarn and great value. I'll certainly purchase more colors.

Blanket pattern is easy, though I have not made stars yet. The kit came with plenty of yarn to make 12 rows instead of 10 in each color.
Yarn in the kit is called Basic Stitch. It is heavier than I expected or wanted, but soft. If I make this blanket again I will use a softer and lighter yarn.

Orders take a long time to ship. Lots of people report receiving other people's orders. Their rewards program is basically useless; points coupons can't be used with ANY other promotions, despite the site saying they don't work only with other coupon codes or specific promotions. If you cancel or return an order where you used points, you lose any you earned (fair) but don't get the ones you spent back (not so fair). Their customer service is slow and often not helpful. If you want their yarns, maybe get them from another shop.

I see allot of complaints about ordering from them, but I have been ordering from them consistently for a while now and I haven't had any issue, except one delay when they probably had a bunch of orders from a mega sale. Otherwise never had an issue.
Their wool ease worsted yarn has the prettiest green of any wool blend, the forest green heather is phenomenal. I love the will ease family of yarn it is really nice, soft, and knits up well. Plus they are always having sales so you can get it for a really good price

This is a very difficult company to do business with. Antiquated process mean you can’t cancel an order, but itwill not be shipped for weeks after your purchase. It’s nearly impossible to return anything. Buy elsewhere. It’s maddening to try to work with them.

Terribly unimpressed. I receive at least one marketing email a day - yet they cannot fulfill their orders. I place a large order last week. When I tried to contact them to find out when it would ship I couldn’t get through. Then I got an email that orders are delayed. I wanted to cancel as I won’t get it - but they said it was already “processed” - Processed? Then where is my shipping information? I asked them to expedite my shipping and they said they are unable to ship anything but USPS economy? So, I am several hundred dollars out as they charged me, they cannot cancel an order they haven’t shipped and it’s going to be another 2-3 weeks before I see any product. NOT IMPRESSED AT ALL

Well the yarn is pretty but one of the skeins has knots so IYKYK, they took about 2 weeks just to send the product and the shipping wasn’t free, I paid for it, I placed my order May 30 and my yarn arrived around Jun 18. I’m now extremely late on a project that was supposed to be done a few weeks ago. So I would not recommend the shopping experience to anyone. And to add, the knots on the yarn were the cherry on top. A no no for me. And I can’t put the one star review this is weird the page just doesn’t allow me and it resets to 2 stars. But I give them one.

Lion Brand has been my "go to" for years. I especially like the many colors to choose from and all have been true to ads. Also, the variety of types of yarns make it especially easy to choose different weights for different projects. Love them all but can't knit fast enough!

Lion Brand has great customer service and a huge variety of yarns and patterns to choose from, and they usually have better prices than many craft stores!

I had an issue and Lion Brand Yarn not only resolved it, but did so immediately, totally and to my complete satisfaction. This is exactly why I shop with Lion Brand. For a small customer to clearly have such a huge company take customer service so seriously should tell anyone this is an excellent place for any purchases. This care meant a great deal to me and should to everyone!