Lion Brand Yarn Reviews 181

On the 12th of April, I placed my first order with you. I paid for economy shipping, which was advertise as taking 3-9 business days.

I am not very happy with the service I received.

First, according to the emails and tracking reports that I have, it took Lion Brand 3 business days to pack my order. For a single skein of yarn, that seems excessive. I finally got a tracking report that said that USPS had received notification that a shipping label had been created. Then, according to the tracking information, USPS didn't receive that package for another several days.

That also seems excessive. I realize that some of that delay could be on the part of USPS. Regardless who was at fault, that is inexcusable. If it is fully or partially the fault of USPS, Lion Brand should find another shipper. (BTW, I suspect the fault is Lion Brand's, because I buy from several companies which use USPS, and I've never seen that sort of delay.)

My order finally arrived on the tenth business day, one day after the advertised delivery window.

I will likely order one more time from you. But, if I encounter the same disregard for good customer service, it will be the last time.

I ordered a kit for th Brick Streetthroe but unfortunately I have been unable to find the downloadable pattern. I cannot find any way of requesting another pattern. Poor customer service service.

In the video tutorial it looks like a medium weight yarn is being used, not a lightweight yarn like the pattern calls for. Also do not feel this pattern is “easy” either for the new croctcher

I am not impressed that it took 10 days to receive my order. I had no updates on when it was going to be delivered. When it came the box was ripped on the sides and not taped at one end. When I opened the box I was surprised to see there was no internal packaging to protect the yarn which cost me a lot of money. So, the needles could have fallen out or someone could have put their hands in to take the yarn out which I think someone tried as the box was bulging wide at the seam when it came. The patterns at least downloaded as for the last order it did not and I had to email a couple of times to get it. I am a beginner so really do not want the fuss. Perhaps I will get the wool somewhere that can deliver sooner and package with more care. Also, some if us are complete beginners, do not change tutorial videos that do not follow the pattern because you decide to try something new!

i couldnot access the 'free' pattern -- something in the site was 'wonky' when they finally sent me one, i had already ordered the yarn, find it a bit too un giving... hard to manage, but the company finally did send me the pattern and i believe fixed the site

Ordered a kit, changing a color to "Iris" described as "dusty purple." The yarn color Iris does not even imply purple - it's a pure grey. . . . . . Would think if called Iris and described as dusty purple it would have some purple hue in it - but no. I asked for a refund to ship the kit back since the color was NOT as described at all - e-mailed "Claire" who refused, and when asked to reconsider, never responded at all. By the way, try to find the phone number on their web site - it is hidden only to be found when jumping through numerous hoops - it is 877-412-9772. TERRIBLE customer service - last order to Lion Brand - will stick with Amazon, Walmart and others if I need Lion yarn. Buyer beware of the web Lion Brand yarn orders. . . . .

Very poor ability to download the pattern. Was not told ahead of time it was a down load! The size of the words was not adjustable. For someone with poor visibility it is awful. Very poor of the co to not tell the buyers it is a download! I wouldn’t have bought it if it stated only for download.

Shipped quickly and the yarn is great! Just what I needed for a blanket for my son.

First of all, I have been making prayer shawls using 2 skeins of Homespun for the past 20 years. I was so disappointed that you have changed the yarn that used to be so soft and now is hard and shiny and slick.
But I will maybe continue to order this because of the striping.
Also so really disappointed that the 4 skeins that I ordered (2 of each) did not have matching lot #s.

I ordered everything color of the yarn but in wrong size. Returned the yarn for smaller size, was notified of cost difference but nothing since; no package, no word….

I placed an order on January 1. I received a package that was not what I had ordered on January 15, so I reached out to the company. On January 19 they replied, asking if I wanted a refund or a reshipment. I requested a reshipment. I heard nothing back. I sent the request again on February 3. Still no response from them. Finally I requested on February 23 to receive a refund. It is February 28, and I don't think I'm actually going to hear from them - either to receive the items I ordered or to be refunded my $60. I like some of their products, but I will never buy through their website again.

If you like Lion Brand yarn? DO NOT order it directly from them!! Use another vendor like Crochet.com, Love Crafts or Mary Maxim. I am STILL waiting for a kit I ordered at the end of January, and it’s almost March! One of the times I followed up, customer service email said “oh it’s on its way to you!” They did provide a tracking number, but when I checked the number it showed that the label was only *created*, NOT shipped! The kit finally left their facility a week later. PO says it’s due today but at 8pm it’s still not on the delivery truck and doesn’t even appear to be in my STATE yet. Never again will I order from them! Ughhh

Yarn was not even pulled for 2 whole weeks, until after I called and left msg. A few of the yarn skeins are stiff, not soft at
all. A couple are good.
Very disappointed in this order!

Please do not buy anything from this company. They are terrible! Zero customer service when they send the wrong item. They have no care in the world and never would send my items even though I tried to call ( no real number) and emailed them repeatedly. What a joke. I had to go to my CC company and dispute the charge

I ordered and paid £45 for a crochet kit nearly a month ago, and still not shipped. I received an email 2 weeks ago informing there was a shipping delay, but no update since . I contacted asking for update or a refund- which they have refused. Terrible customer service.

Terrible Customer Service and Order Delays

I've bought from Lion Brand in the past and never experienced this low level of service. I placed a couple of different orders over 2 weeks ago (writing this on 2-8-25). The orders still show "unfulfilled" meaning they haven't even started pulling the orders together. I put in a ticket to cancel these orders as I'm moving and may not even be at this address if they ever decide to ship them. Customer service wasn't much help...she was nice but said she was the 'only one there' and clearly overwhelmed. She said I'd need to accept the order and return it at my expense. That won't happen, as again, I probably won't be here...they haven't even pulled my order. I won't be shopping at Lion again until they vastly improve their operations.

Haven't received package after 5 weeks. Contacted support and all I got back was a default/generated message telling me to wait longer.

I placed an order in January for yarn and still have had no direct communication from the company as to any reason for the delay or what is going on. I went to the website and confirmed my order was still unfulfilled yesterday and called. After about 20 minutes on hold I finally spoke with someone that told me inclement weather is the reason they can't even be bothered to box up an order much less ship it.
After speaking with them yesterday and being assured my order would be prepared and shipped out either yesterday or today I still see my order sitting unfulfilled and the date I placed my order has even been changed, however I have the correct date in email of when I placed the order.
What kind of shady business is that and where is my order?

I got the yarn that I ordered and I love the color selection and quality, but the processing time was LONG. I placed an order on Jan 4 and on the 9th I finally received an email saying there was a delay due to a high volume of orders. I appreciated the update but then went another 8 days with absolutely no communication and finally on the 17th received a shipping confirmation. Obviously from there any delay was not the fault of the company but just delays d/t weather, but the time from the order to shipping was two weeks! Go fulfill my order!!! They attributed it to a high volume of order but continued to run sales frequently which I’m sure just continued to increase the volume of orders. I was pretty unimpressed with the shipping time and will seriously consider just shopping in stores for yarn or choosing somewhere else from now on.