WOW! I ordered the report with the consult. I am blown away with the amount of information provided. I received 11 reports on my DNA from Aging to gut health, fitness, sleep, methylation, skin, and ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very positive experience. Hanna Sosmeña was available for my call early when I got there and she was familiar with my report. She took me through each variant and explained to me how I could a... See more
Company replied
I love learning about how to be and stay healthy and this was incredibly helpful. Kendrick Cruz took the time to explain everything, was patient, knowledgeable and kind. I now have recommendations for... See more
Company replied
Life DNA consultant Kenrick Cruz, she took me through my DNA test explaining what my needs are comforting me and knowing that I was not seeing negative things but ways I could assist myself! Kenri... See more
Company replied
Company details
Information provided by various external sources
LifeDNA offers DNA-personalized health and wellness products such as reports, personalized lifestyle tips, and meal plans. The company is looking to provide the most secure and reliable consumer genetics platform in the world. LifeDNA's mission is to inspire people to unlock the power of their DNA so they can live healthier, more fulfilling lives.
Contact info
Queen Street 1050, 96814, Honolulu, Hawaii, United States
- +1 877-543-3362
- aloha@lifedna.com
- lifedna.com
4.6
Excellent
769 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kenrick Cruz did a great job of taking…
Kenrick Cruz did a great job of taking me through each of the methylation results and we talked about how to integrate those with lower signals into either my diet or supplementation.
15 January 2026
Unprompted review
Reply from LifeDNA
Hi Rick,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
Kenrick Cruz was absolutely amazing
Kenrick Cruz was absolutely amazing! He was incredibly kind, professional, and thorough in explaining every step of the process. Took the time to answer all of my questions and made me feel comfortable and confident in everything. Truly a great experience — highly recommend!
12 January 2026
Unprompted review
Reply from LifeDNA
Hi Stacie,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers!
They are very responsive and helpful!
9 January 2026
Unprompted review
Reply from LifeDNA
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers
The customer service is not reliable.
Was very excited to get my methylation test results I received my kit sent in the sample and it was lost. Life DNA sent out another kit. The 2nd kit was sent in and the sample was tested and came back with results. Then I decided to order Vitamins from Life Dna After 2 weeks and several emails finally received them. Then my password stopped working after several unanswered emails, I called and had that resolved. The company is their own worst enemy . They do not have the support staff to handle questions and inquiries. Currently I am waiting to hear back on vitamins reordering. 48 hours no response via email. I called and left a voicemail still no response. Guess They don't need or want my business. In the process of complaining about my vitamins on how long it was taking. I was told by an employee on the phone that they were a big company and it would not matter if I cancelled my order. Just like magic the vitamins shipped out that day. So they constantly send out services to be purchased.EDIT Replied via email 1/9 ,1/10,1/11/26 and made several phone calls.I got a recording that states they are open PST 7 am to 5pm Still no Response from Lifedna after their contact on 1/8/2025 email and phone call at 12 midnight.
24 November 2025
Unprompted review
Reply from LifeDNA
Hi Bill,
Thank you for sharing your experience, and I'm sorry to hear that you haven't been satisfied with LifeDNA so far.
Regarding your query on supplements, we replied to you several hours ago with detail on what could be ordered with a description of the products.
We're looking into the call you had with one of our team members to determine what was said. We care about every order that our customers place with us. Please reply on the email we most recently replied to for an answer to your question regarding the supplements.
We look forward to resolving this.
Push their supplements a bit too much
Originally I gave this company a poor review based on my perception that they seemed to be hawking their own supplements (I’ve gotten a couple of communications about that). The company responded satisfactorily to my negative perceptions and when I read the results of my testing, it is quite well laid out. Although the first actionable suggestion is to get their supplements, they do suggest other supplements not developed/provided by them. So, I believe my initial reaction was incorrect and I have changed my review accordingly.
5 January 2026
Unprompted review
Reply from LifeDNA
EDIT: Thank you for updating your review Henri. We look forward to working with you further.
Hi Henri,
Thank you for sharing your experience, and I'm sorry to hear that you haven't been satisfied with LifeDNA so far.
Firstly, all LifeDNA results are 100% objective and based on peer-reviewed research vetted by our genomics and research team. All the studies that are used to generate the content on our platform are clickable on our platform for full transparency. We want our customers to be able to read them and have confidence that the information they're viewing is based on peer-reviewed science.
Secondly, LifeDNA does not diagnose any condition nor do we provide medical advice via supplementation or any other means. Our customer consultants, often point our customers in the direction of products that may be useful given their unique results, many of which aren't LifeDNA products.
Thirdly, while we do have a supplement plan product for sale, it's an entirely optional product for our customers, and is one that we built specifically because many customers requested one from us.
Finally, we'd like to work with you directly to resolve your concerns about LifeDNA. We've requested information from you via TrustPilot, and look forward to hearing from you soon so this can be resolved to your satisfaction.
Incredibly unresponsive to emails and phone calls.
They are incredibly unresponsive if you have any questions.Be careful what you sign up for because they will just keep sending you things on repeat and keep billing you. They have taken forever on my results and I don’t even know if they ever will get it to me. It’s been seven weeks since they received my results and I still do not have anything back. They also sent me another bottle of pills that I did not order and I disputed the charge. Now they are holding my results hostage on a separate transaction until I undisputed the first transaction of the pills that I never signed up for. When I had the issue, they finally contacted me back and emailed me seven times about the disputed charge of pills. Thes are two separate transactions and now they are doing something that I’m pretty sure is illegal. Do not use them
5 January 2026
Unprompted review
Reply from LifeDNA
Hi Justin,
Thank you for sharing your feedback, and we're sorry to hear that your experience hasn't been up to your expectations.
We aren't holding your results awaiting the dispute removal. As mentioned in our most recent communication, your DNA sample is being processed in our lab. Given the holidays, our lab has run into a delay that we're actively monitoring. We expect your results by January 9. We will notify you if that timeline changes.
Regarding the supplement charge you disputed, we appreciate you agreeing to remove the dispute. As mentioned in our most recent communication, you can return the unopened bottle for a full refund. A return label has been provided to you via email.
As always, we're happy to continue the communication via email to ensure your query is resolved.
I appreciated the review on my results…
I appreciated the review on my results to make sure that I understood what was needed for my genetic variants.
Kenrick was very helpful answering the extra questions that I had and offering to be available if I had any additional questions in the future.
2 January 2026
Unprompted review
Reply from LifeDNA
Dear Cindi,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers
I had a1 on 1 with Kenrick Cruz today I… Good consultation call.
I had a1 on 1 with Kenrick Cruz today I learned a lot today she was very well spoken detail to detail gave me good advice answered all my questions couldn't ask for a better person to talk to about my health I really appreciate her today.
1 January 2026
Unprompted review
Reply from LifeDNA
Dear Eric,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers
Breaking down my test results in terms I could understand
All questions were answered in detail and I was able to gain a better insight on my reported test results. I was educated on what I can do to improve the risk factors of deficiencies that were discovered in my DNA test.
24 December 2025
Unprompted review
Reply from LifeDNA
Dear Ivy,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers
Thanks for the great support!
22 December 2025
Unprompted review
Reply from LifeDNA
Dear Malathy,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers
This supposed DNA test is nothing more than generic info print outs like weekly astrology’
This supposed DNA test is nothing more than generic information you can print out like weekly astrology paragraph’s out of a newspaper. I never received anything that said my DNA for this test is THIS, and my DNA for this other test is THAT! Then they start pestering you to pay them $159 to get their help so you can understand their genetic answers, most making me print out 35 to 57 pages of just generic info on a suppose test! BUT NOTHING PERSONAL TO MY DNA SUBMITTED! And look how many people have to call them to “understand” test results! Because they aren’t REAL test results ABOUT ME!! This isn’t honorable….
5 November 2025
Unprompted review
Reply from LifeDNA
Hi Jan,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with LifeDNA did not meet your expectations, and we appreciate the opportunity to clarify and assist.
LifeDNA reports are based on genetic predisposition, meaning they analyze how specific genetic variants may influence how your body responds to nutrition, lifestyle factors, supplements, and wellness strategies. Rather than providing a single diagnostic outcome, the reports are designed to highlight personalized tendencies and actionable insights based on your unique DNA markers such as whether you may benefit more or less from certain nutrients, lifestyle approaches, or wellness optimizations.
The reason you may see language such as “may,” “could,” or “potentially” is because genetics reflect risk, tendency, and response, not certainty. Environmental factors, lifestyle, and current health status also play a role, which is why the reports focus on guidance rather than medical diagnosis. Also, we do show exactly what's in someone's DNA on each specific trait.
Each section of your report is directly tied to the genetic variants identified in your DNA sample. Within the online dashboard, these sections are interactive and include:
-Your specific genetic findings
-What those findings may mean for you
-Actionable lifestyle and nutrition suggestions
We understand that interpreting genetic information can feel overwhelming. This is why we offer optional 1-on-1 consultations not because the data is generic, but to help customers better understand how to apply their personalized results to real life. These consultations are meant to add clarity, not replace the data itself.
We would genuinely like the chance to review your concerns in detail and walk you through your results so you can see how they are personalized to your DNA. Please feel free to contact us directly at aloha@lifedna.com, and our team will be happy to assist you further
I ordered methylation test
I ordered methylation test. Guess you get what you paid for.
Got results and had call with a specialist.
Feel I didn’t get what it said online I was supposed to. Very confusing. Left in question about test.
Guess I might spend a little more order another from a more in depth company .
All info was emailed with no understanding what was on test. Had to do my own research. Very upsetting!
11 October 2025
Unprompted review
Reply from LifeDNA
Hi Brian,
I'm sorry to hear about your experience. We pride ourselves on delivering a service that meets our customers where they are with clarity and action items.
Please respond to our request for information so we can track down your account and make this right for you.
EDIT: December 19, 2025
Hi Brian,
We reached out to you for your information so that we can properly resolve your query, however, we haven't heard back from you. As we can't proceed without additional information from you, we'll be closing this out.
Kenrick was very friendly and…
Kenrick was very friendly and courteous. He was very thorough going through each of the genes. He was willing to meet on short notice, which was very much appreciated!
15 December 2025
Unprompted review
Reply from LifeDNA
Dear Tom,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers
HORRIBLE customer service
HORRIBLE customer service. Nightmare. Will try to contact my method of payment to get my money back. They refuse to give me a PDF that I can copy to bring to my doctors. They will reply quickly though if you want to use their docs to review findings. Waste of money.
15 December 2025
Unprompted review
Reply from LifeDNA
Hi Sissy,
I'm very sorry to hear about your experience. In general, we have no issue with providing PDFs for our customers, and I'm sure we're happy to provide you yours.
Please respond to our request for information so we can track down your account and provide what you've requested.
EDIT: December 19, 2025
Hi Sissy,
We requested information from you so that we could track down your account to resolve your issue. As mentioned, we're very happy to provide PDFs of our reports. Without your information, we cannot move forward with resolving your query.
Will be closing this out until we hear back from you.
Highly ethical company that provides a…
Highly ethical company that provides a valuable DNA analysis service to individuals interested in their genetics, gene traits & personal health. They standout in their field with their reasonable cost, excellent product and business practices. Customer services is also excellent in providing assistance in downloading your personal raw data for your use with other specialty companies.
11 December 2025
Unprompted review
Reply from LifeDNA
Dear Jim,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers
My consultation with Kenrick was validating
My consultation with Kenrick was very validating. I have multiple medical conditions and am disabled. Going over my results allowed me to understand how my body responds to certain conditions/situations and how my body processes stress and foods. It was a very validating process for me as many doctors I have seen do not know/understand the methylation gene mutation. I now how a better understanding of why my body responds the way it has in the past and how to help my body and my overall health. I would highly recommend for everyone to take a methylation test as well as experience a consultation review of their results. It is very informative and enlightening into how our body works.
10 December 2025
Unprompted review
Reply from LifeDNA
Dear Jessica,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers
Great experience!
I purchased a Methylation kit at Black Friday and the discount code didn’t work, I contacted customer service and not only did they refund me the amount from the discount code but added in a bonus report for free as an apology for the trouble. I have never had a company go above and beyond like that! I would absolutely purchase from them again and the customer service was outstanding!
2 December 2025
Unprompted review
Reply from LifeDNA
Dear Nicki,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers
Great customer service from Charlotte!
3 December 2025
Unprompted review
Reply from LifeDNA
Dear Justin,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers
Great customer service from Christchen…
Great customer service from Christchen - quickly resolved an issue I had with an order.
5 December 2025
Unprompted review
Reply from LifeDNA
Dear Katie,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers
Reply from LifeDNA
Dear Gary,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.