License Tom Reviews 1,417

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness and patience, especially when guiding less tech-savvy users through installation and problem-solving. Many people appreciate the quick response times and the ease of the overall user experience, noting that issues are resolved efficiently and effectively. The products are often described as working perfectly, with clear instructions and a straightforward installation process, leading to high satisfaction among consumers. However, some customers experienced issues with receiving the wrong product version, particularly when purchasing through third-party platforms, and reported difficulties in getting the correct product or a refund. A few other people also felt that response times were not always immediate, and some experienced issues with product key validation.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the good selection of software at competitive... See more

Customer service

People report positive experiences with customer service, highlighting the excellent, fast, and helpful... See more

Response time

Customers consistently note positive experiences with response times, frequently highlighting the speed and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the ease of installation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

I lost my subscription to my Office 24, David at License Tom.com worked with me for about 3 days to finally get it back up and running. This man has the patience of Jobe!!!! always cool, calm and co... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

I purchased a Microsoft office package a couple of years ago on Groupon and received super speedy support when I had trouble installing it myself. I'm not very tech savvy but the support team was very... See more


Company details

  1. Computer Software Store

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

Promotion box for License Tom

Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I didn’t grow up with cell phones

I didn’t grow up with cell phones, laptops, tablets or even a TV until I was 6.
For many years I used word on my laptop but when there an update to 11 my word app was deleted. Began looking for a place to download word again. I found this opportunity through Groupon.
David was wonderful! I had some difficulties, which I’m sure were User Error, but he stuck with me. Finally I got it straightened out and I have Word again.
Thank you
Marie

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Build my first pc

Build my first pc, bought this on Groupon and a couple issues with the product key at first but support had it resolved in 20 min! Thanks to David, would recommend

16 May 2026
Unprompted review
Rated 5 out of 5 stars

I am excited to share my experience

I am excited to share my experience with the license key I have used from them. The keys were perfectly right and I’ve been using it for my home computer for more than two computers now and this is working very nicely with updates. I’m very happy user about it.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Great CS

Great CS, super quick response and beyond helpful !
Looking forward to purchasing more products.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

I had difficulty installing the app

I had difficulty installing the app, and David from License Tom spent an hour patiently helping me step by step. I have rarely had such excellent customer service. Bravo for having such wonderful customer service. Oh, and the app works great too!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service & Resolution

Outstanding customer service experience! The team was responsive, professional, transparent, and took the time to clearly explain everything regarding the licensing and activation process. I truly appreciated how respectful and solution oriented they were throughout our interaction. In a time where quality customer support can be hard to find, this level of care and communication really stands out. Thank you again for going above and beyond it is genuinely appreciated!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Wow - near instant response!

Wow. I sent a message and received a reply within minutes! That is surprising these days. David was specific and helpful to solve my problem immediately. If this is the way they respond to all inquiries, I can only say wow again! I would not hesitate to use it again.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

The support was amazing every step of the way

The support was amazing i needed a lot of help i was so lost confused they made it super easy and helped me every step with downloading to the very end and even checked on me days an weeks later to make sure it was running smoothly what a terrific help

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I am so happy that I found License Tom

I am so happy that I found License Tom. The price is perfect! I am a nursing student and needed word for my essays. He was able to walk me through the steps by providing a step by step detailed email showing to the instructions. I am so happy I made this purchase.

12 May 2026
Unprompted review

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