License Tom Reviews 1,418

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness and patience, especially when guiding less tech-savvy users through installation and problem-solving. Many people appreciate the quick response times and the ease of the overall user experience, noting that issues are resolved efficiently and effectively. The products are often described as working perfectly, with clear instructions and a straightforward installation process, leading to high satisfaction among consumers. However, some customers experienced issues with receiving the wrong product version, particularly when purchasing through third-party platforms, and reported difficulties in getting the correct product or a refund. A few other people also felt that response times were not always immediate, and some experienced issues with product key validation.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the good selection of software at competitive... See more

Customer service

People report positive experiences with customer service, highlighting the excellent, fast, and helpful... See more

Response time

Customers consistently note positive experiences with response times, frequently highlighting the speed and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the ease of installation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

I lost my subscription to my Office 24, David at License Tom.com worked with me for about 3 days to finally get it back up and running. This man has the patience of Jobe!!!! always cool, calm and co... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

I purchased a Microsoft office package a couple of years ago on Groupon and received super speedy support when I had trouble installing it myself. I'm not very tech savvy but the support team was very... See more


Company details

  1. Computer Software Store

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

Promotion box for License Tom

Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Microsoft Office 2024 Professional Plus

Purchased and recently installed Microsoft Office 2024 Professional Plus. I followed the uninstall and install directions, and everything worked great. The applications work well so far.

Support responded to questions/concerns promptly.

Happy with my purchase and experience.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

License Tom is the Place!

I had been using Office 2000 for decades. I didn't want to pay the exorbitant price MS wants for the new Office. So this past Dec I finally decided it was time to upgrade, but didn't want to get in an expensive monthly subscription with MS. Searched around and found License Tom and purchased Office '24. The price was great and the purchase was easy. The set up process had a few hurdles but David from the support team was quick to respond with detailed instructions which did the trick!

Now i need to restore my PC due to some booting issues and David was very helpful to me in that restore process to reinstall Office '24. I highly recommend.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Great offer !!

Great offer !!! , My Mac OS version was old and i had difficulty in installing. I contacted the support team they immediately sent me an alternate file and activation link and it worked perfectly. Appreciate their quick response and awesome customer support... Keep it up ... Fantastic job !!!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

From the beginning I did not have any…

From the beginning I did not have any issue with the product or the support from License Tom. But then today I attempted to use my product and I hit a roadblock. License Tom was very quick to respond and assist to resolve the issue. I give 5 stars and 2 HUGE THUMBS UP.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Great and smooth experience!

They were really responsive and quick with the license turnaround. The customer service was super fast, and super supportive! I really appreciate their extra care they provided.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

I purchased MS Office professional pro…

I purchased MS Office professional pro licence through Groupon at a huge discount. I really couldn't believe the price and was surprised to find how easy it was to download the software. I really can't stress enough that is a complete bargain! Would Highly recommend.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

i made my pur hase

i made my pur hase, everything was smooth.. i did have an issue during the install and brought it to the attention of the support team whom reacted immediately to all questions and got me running in no time
recently i had a different issue regarding my purchased product and again the support team was working with me to solve this issue.. after a few screenshots the support team resolved the issue immediately and continued to contact me making sure that everything was fine..
They ALWAYS say to contact them with ANY ISSUE and they are true to their word..
Thank U Team.. much Appreciated 10 stars out of 10

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Office 2024

Bought office 2024, works great. I had a couple issues after the purchase and emailed and they got back to me right away to resolve the issue. Great business thank you

Gary

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

had a great experience with License Tom. The Office 365 installation instructions were clear and easy to follow from start to finish. The setup process was quick and smooth, and I was able to get everything activated without any hassle.

What really stood out was the excellent customer support. They responded quickly, were very professional, and answered all of my questions. Overall, it was a very reliable service with a great user experience. Highly recommended!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Good experience!

David was quick to help me when I accidentally ordered a PC version of Office instead of the Mac version. He made the order right and didnt charge any extra fees.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. Redeem Groupon code, and received the code within few minutes, not hours! The fastest response time ever for any service I have purchased via Groupon.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

This was my second purchase and in both…

This was my second purchase and in both activities the product, installation and support was excellent. Its rare to see all the positive reviews but in this case it warranted especially on customer satisfaction and superior support.
Steve K.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

I've purchased numerous products from…

I've purchased numerous products from them on Groupon and they always deliver on time

Especially when I have small issues, I bought numerous apps and programs from them in the past two years.

I'd recommend them for any PC programs and apps.

17 May 2026
Unprompted review

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