License Tom Reviews 1,417

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness and patience, especially when guiding less tech-savvy users through installation and problem-solving. Many people appreciate the quick response times and the ease of the overall user experience, noting that issues are resolved efficiently and effectively. The products are often described as working perfectly, with clear instructions and a straightforward installation process, leading to high satisfaction among consumers. However, some customers experienced issues with receiving the wrong product version, particularly when purchasing through third-party platforms, and reported difficulties in getting the correct product or a refund. A few other people also felt that response times were not always immediate, and some experienced issues with product key validation.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the good selection of software at competitive... See more

Customer service

People report positive experiences with customer service, highlighting the excellent, fast, and helpful... See more

Response time

Customers consistently note positive experiences with response times, frequently highlighting the speed and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the ease of installation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

I lost my subscription to my Office 24, David at License Tom.com worked with me for about 3 days to finally get it back up and running. This man has the patience of Jobe!!!! always cool, calm and co... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

I purchased a Microsoft office package a couple of years ago on Groupon and received super speedy support when I had trouble installing it myself. I'm not very tech savvy but the support team was very... See more


Company details

  1. Computer Software Store

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

Promotion box for License Tom

Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As advertised - prompt service!

I have always received prompt a professional service. The product and process was 100 percent as advertised. David promptly returned emails when I needed additional help!!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Buy from these guys

They offer steeply discounted product keys that WORK, and their customer support team is fast. Bought a windows 11 key, and been using it ever since!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I recently purchased Microsoft Office 2024 Professional Plus - Lifetime License for Windows through Groupon, and I am extremely satisfied with my experience. The software was exactly as described, easy to install, and activated without any issues. Having a lifetime license provides excellent value and peace of mind.

What impressed me the most was the outstanding customer service. David was incredibly helpful, professional, and patient throughout the process. He responded quickly to my questions and made sure everything was working properly.

I highly recommend this product to anyone looking for a reliable Microsoft Office package, and I especially want to thank David for his exceptional customer service. Five stars!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

When I purchased a new computer a few…

When I purchased a new computer a few weeks ago, I needed to find a good and low cost Office standard addition to install, when searching I ran across LicenseTom web site, I can honestly say I had doubts at first but when I researched the site and reviews the doubts went away. The process was extremely easy to follow and the product was great, worked first time and was exactly what I needed. Unfortunately that new computer went south on me 5 days later. I reached out to LicenseTom again and explained what happened and their support team is gonna take care of me. Can't say enough good things about this site or the people that run it, Thanks

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast Customer Service, Great Product!

I purchased a Microsoft office package a couple of years ago on Groupon and received super speedy support when I had trouble installing it myself. I'm not very tech savvy but the support team was very patient and helpful throughout the process. Fast forward to more recently, I had been using Office with no issues on my personal computer until I had to completely wipe it and start over due to low memory. I reached back out to Support for assistance, and I was shocked but pleased at how quick I got a response back. I highly recommend License Tom and his team. They do everything they can to help!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Office 2024

I ordered 2 versions of Office in 2025 from Groupon. One for me and one for my mom's computer. Its very easy to install and it works great. Do yourself a favor and buy it today!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

License Tom- Perfection

License Tom provided exactly what they advertised without any hidden charges or attempts to upsell. Their service was prompt and the product works perfectly.

Customer service was excellent, providing simple instructions (for a guy too old to be computer savvy) and answers to my questions promptly.

I highly recommend this merchant.

29 May 2026
Unprompted review

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