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License Tom Reviews 1,417

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TrustScore 5 out of 5

4.9

Computer Software Store
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Review summary

Created with AI, based on recent reviews

Considering 1,131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness and patience, especially when guiding less tech-savvy users through installation and problem-solving. Many people appreciate the quick response times and the ease of the overall user experience, noting that issues are resolved efficiently and effectively. The products are often described as working perfectly, with clear instructions and a straightforward installation process, leading to high satisfaction among consumers. However, some customers experienced issues with receiving the wrong product version, particularly when purchasing through third-party platforms, and reported difficulties in getting the correct product or a refund. A few other people also felt that response times were not always immediate, and some experienced issues with product key validation.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the good selection of software at competitive... See more

Customer service

People report positive experiences with customer service, highlighting the excellent, fast, and helpful... See more

Response time

Customers consistently note positive experiences with response times, frequently highlighting the speed and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the ease of installation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

I lost my subscription to my Office 24, David at License Tom.com worked with me for about 3 days to finally get it back up and running. This man has the patience of Jobe!!!! always cool, calm and co... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

I purchased a Microsoft office package a couple of years ago on Groupon and received super speedy support when I had trouble installing it myself. I'm not very tech savvy but the support team was very... See more

Company details

  1. Computer Software Store

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

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Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Deceptive business practices

Deceptive business practices. In the ordering process it is not clear that you need to select the version in another area. Then you are sent an email saying if you need the Mac version, just reply to this email. The solution is to leave a positive review in order to get the product key for Mac instead of Windows. No thanks. You got my money. Hopefully this review helps a future customer.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Tom is probably one of the most honest…

Tom is probably one of the most honest people I have had the pleasure to work with in the past 10 years. His customer service and his timing on getting back to me with any questions is definitely the notch!!! Not to mention nothing but quality products!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Downloaded the wrong version of MS…

Downloaded the wrong version of MS Office, via Groupon. I emailed the vendor to switch versions and they were extremely quick to reply with sending me the correct version. I’ve had friends use Groupon for software and they’ve always had a great experience.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievable Customer Service

I purchased the wrong license by mistake, and their customer support was unbelievably fast, on a Sunday, now I realized they sell a lot of licenses for many kinds of software, I will be using them from now on for my software licensing needs.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Mistake on my end fixed by merchant

I ordered a Microsoft package and I accidentally purchased it for Windows instead of Mac. They were very helpful and responded quickly. They also said they would exchange it for me with no additional cost. Great customer service.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Windows 11 Pro Digital Key

License Tom is a great place for software product licenses. I bought a digital key for Win11 Pro, and it worked flawlessly. No issues at all.
The support team is also awesome and responds quickly to any questions about their products.
I highly recommend this site for software digital licences.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a Microsoft Office 2024…

I purchased a Microsoft Office 2024 Professional Plus software from Groupon and received instructions on how to redeem. However, the instructions were not clear, so I reached out to License Tom where David from the Support Team provide concise and accurate instructions which resolved my issue. Great support and happy customer!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service Support Superior

Product delivered as advertised. Had a problem with install and customer service support was FANTASTIC in getting me the solution. Unexpectedly quick response, knowledgeable, helpful. I am impressed!

27 May 2026
Unprompted review

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