License Tom Reviews 1,406

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting the ease of installation and product functionality. However, some customers also noted issues with receiving the wrong product version or keys that were initially blocked, requiring further assistance from the support team. A few other people also felt that the process could be confusing, especially for those less tech-savvy, or experienced delays in getting their issues fully resolved.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent support, fast... See more

Response time

Clients share positive opinions on response time, with many reviewers consistently praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, responsiveness, and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the ease of installation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from my confusion between Key #'s, etc., the support was excellent and the professional/friendly way my solution was stated gave me confidence that I could finally get the product installed.... See more

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

I purchased a Microsoft office package a couple of years ago on Groupon and received super speedy support when I had trouble installing it myself. I'm not very tech savvy but the support team was very... See more


Company details

  1. Computer Software Store

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

Promotion box for License Tom

Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I mistakenly ordered the Standard…

I mistakenly ordered the Standard Office 2024 for Windows instead of the for macOS only. I explained the mistake to Agent David and he quickly responded the issue could have happened during the ordering process where I could have clicked the wrong version. Anyway, Agent David offered to exchange the software so I can install it in my MacBook Air with no additional charges. I was surprised how quick Agent David
provided the resolution of the issue. Thank you Agent David.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently built a new computer and…

I recently built a new computer and bought a license from licensetom. It came quickly through email. I ended up buying another computer and selling the one i built and needed to find another license for the new computer- I emailed licensetom on a sunday and they replied 4 minutes later stating they can help me out.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Good product

Good product. They are always quick to respond to remedy any problems I have had. The products work great and are inexpensive.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

My company purchased Microsoft office…

My company purchased Microsoft office for me through Groupon. I had a little glitch, swapping it from my MacBook to my windows laptop when I switched operating systems. David from license tom To charge of the problem for me ,and at midnight on Saturday night helped me clear up my issues, now that’s what I call great customer service.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything went incredibly smoothly…

Everything went incredibly smoothly with License Tom! I ordered a Windows 11 Home License, waited an hour or two, and was happy to see an email from Agent David with a working license!

A couple of weeks later, I had an issue with my computer, and Agent David immediately responded to me when I asked him for help with my license! He was very helpful and delightful to talk with. 5/5 Stars!

22 May 2026
Unprompted review
Rated 1 out of 5 stars

License Tom provides used Office license to me

I purchased Microsoft Office 2024 on Groupon and received a license key. When I installed Office and used the key Microsoft said it was already being used on another computer. After Microsoft support said they could not help me because it was bought from a non-Microsoft retailer, License Tom put me on the runaround trying to fix the issue rather than giving me a brand new license or refunding me. Eventually I contacted Groupon who refunding me due to me not receiving a usable / unused license.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

As advertised - prompt service!

I have always received prompt a professional service. The product and process was 100 percent as advertised. David promptly returned emails when I needed additional help!!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Buy from these guys

They offer steeply discounted product keys that WORK, and their customer support team is fast. Bought a windows 11 key, and been using it ever since!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I recently purchased Microsoft Office 2024 Professional Plus - Lifetime License for Windows through Groupon, and I am extremely satisfied with my experience. The software was exactly as described, easy to install, and activated without any issues. Having a lifetime license provides excellent value and peace of mind.

What impressed me the most was the outstanding customer service. David was incredibly helpful, professional, and patient throughout the process. He responded quickly to my questions and made sure everything was working properly.

I highly recommend this product to anyone looking for a reliable Microsoft Office package, and I especially want to thank David for his exceptional customer service. Five stars!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

When I purchased a new computer a few…

When I purchased a new computer a few weeks ago, I needed to find a good and low cost Office standard addition to install, when searching I ran across LicenseTom web site, I can honestly say I had doubts at first but when I researched the site and reviews the doubts went away. The process was extremely easy to follow and the product was great, worked first time and was exactly what I needed. Unfortunately that new computer went south on me 5 days later. I reached out to LicenseTom again and explained what happened and their support team is gonna take care of me. Can't say enough good things about this site or the people that run it, Thanks

19 May 2026
Unprompted review

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