Liberty Mortgage Solutions Reviews 

195
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the team's exceptional dedication and professionalism. Customers frequently highlight how friendly and deeply knowledgeable the staff are, making complex property purchases feel remarkably smooth and straightforward. Reviewers emphasize that communication is consistently prompt, thorough, and clear from the very beginning until the final completion day. Many people also note that the advisers go above and beyond to find the best rates, answering every single question with genuine care and patience. Buyers truly appreciate the reliable support, noting that nothing ever feels like too much trouble for these dedicated advisers.

What people talk about most

Staff

Customers had overwhelming satisfaction with staff, noting they were super supportive, extremely... See more

Service

Reviewers mention positive feedback about service, noting that advisors are consistently responsive,... See more

Customer service

Consumers find customer service to be exceptionally supportive and professional, expressing deep appreciation... See more

User experience

Users describe satisfaction with user experience, highlighting smooth and stress-free processes from start to... See more

Response time

Reviewers highlight high satisfaction regarding the response time, noting that emails and inquiries are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zoe supported us from day one on our first home purchase and gave us exactly the reassurance we needed as first-time buyers. We honestly couldn’t have asked for better guidance. Even when she was out... See more

Company replied

Rated 5 out of 5 stars

Can't praise the service from Liberty Mortgage Solutions highly enough. Zoe was absolutely amazing from first contact and kept me informed and updated on every aspect of my mortgage and insurance. No... See more

Company replied

Rated 5 out of 5 stars

We cannot thank Zoe and Mhairi enough, they made our remortgage simple and stress free, always available to help and guide us with their professionalism and knowledge. This is our second time remortg... See more

Company replied

Rated 5 out of 5 stars

Words cannot describe how amazing Zoe and Mhairi are, me and my partner are both first time buyers, they helped us with everything especially after issues happened. They were super supportive and alwa... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Mortgage and protection advice with the customer at the heart of everything. First time buyers, home movers, remortgages, Buy to Let and Lifetime mortgages. Life and critical illness cover, family income benefit, personal income protection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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No recent history of asking for reviews

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4.9

All reviews

(195)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Attentive and professional service

Attentive and professional service from start to finish. Wouldn’t hesitate to use Zoe and Mhairi again

25 January 2024
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Thanks for your comments and look forward to helping out again in the near future. Zoe

Rated 5 out of 5 stars

Excellent service, very helpful and making it easy

It was a real pleasure to work with Zoe and Mhairi. We always felt we were in good hands to get our mortgage secured. They were extremely helpful and always ready to answer the many questions we had as first time buyers. They got possible obstacles out of the way quickly and made it really easy and understandable for us. We would always go back to liberty mortgage solutions with a task like this. Thank you for your excellent work.

23 January 2024
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

You are most welcome and hope that you will be very happy in your first home. Zoe

Rated 5 out of 5 stars

Amazing service and helped with any…

Amazing service and helped with any queries we had,
extremely knowledgeable and helpful at every step of the way!

1 December 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Aspen, thank you for your comments and a pleasure to help. Zoe

Rated 5 out of 5 stars

Zoe and Mhairi provided an excellent…

Zoe and Mhairi provided an excellent service they were so helpful and were there to answer any questions I had and made everything so easy for a first time buyer like myself. They secured my mortgage so quickly thank you so much! I would definitely recommend liberty mortgage solutions to everyone.

12 December 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Emily, thank you for your comments and hope that you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

First time buyer

Zoe and Mhairi have been incredibly helpful throughout our very fast paced mortgage application, and move to completion. Very clear and patient with all our questions and they gave useful pragmatic advice. It’s been a very smooth first house purchase thanks to you. So thank you very much!

4 December 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

An absolute pleasure and hope you will both be very happy in your new home. Zoe

Rated 5 out of 5 stars

Best Mortgage Advisors I've ever worked with

Fantastic support throughout the entire process, Zoe was professional and knowledgeable and helped us through our initial offers and remortgage. We felt completely at ease knowing she was taking care of everything in the background and would not hesitate to use Liberty again.

4 December 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Dan, your are most welcome and thank you for your comments. Zoe

Rated 5 out of 5 stars

Liberty Mortgage Solutions were fantastic!

Liberty Mortgage Solutions were fabulous. They did all of the hard work and got me a fantastic rate. I have advised friends and family how great the service was and will go straight to Liberty Mortgage Solutions for my next mortgage.

27 November 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Thanks for your comments and also happy to help. Zoe

Rated 5 out of 5 stars

5 star

I’ve been working with Zoe and Mhairi for several years and they have never let me down. Fantastic customer service and really knowledgeable. They definitely take some of the stress out of moving house as you know you’re in good hands.

24 November 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Thanks for your comments and good luck in your new home. Zoe

Rated 5 out of 5 stars

Top notch service!

The service received from Zoe and Mhairi has been amazing. Having completed two remortgages and one new mortgage within a relatively short space of time the process has been seamlessly easy. I always dreaded remortgaging or mortgage stuff in general but it honestly has been so easy. Communication is quick and effective. They just know how to get things done to a high standard whilst keeping you in the loop at all times. They are also extremely knowledgable about products they are offering/general market advice. Very much recommend and will be indeed using them again in the future!

1 November 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Thanks so much for your comments and look forward to helping out again. Zoe

Rated 5 out of 5 stars

Excellent service from Mhairi and Zoe

Excellent service from Mhairi and Zoe. They worked really hard to secure a good rate at the last minute, I am very grateful for that as the difference is significant. Thank you very much

1 November 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

It was a pleasure to help out and thanks for your comments

Rated 5 out of 5 stars

Amazing and easy service!

Zoe and Mhairi was amazing from the start. Took me through the whole process and explained everything very detailed. From start to finish and answered all the questions I had through out the way.

Was kept update to date all the way through the process. Always kept in touch due to the long wait for getting the keys. Making sure I knew what stages the process was at.

As a first time buyer I couldn’t have asked for more and would recommend them for anyone looking to have someone trustworthy to complete the mortgage application.

Many thanks again.

21 August 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Thanks for your comments and hope you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

Excellent service

As a first time buyer, my mortgage advisor Zoe and contact person Mhairi made the whole mortgage application seamless and as stress free as possible. I would definitely use them again in the future!

2 November 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Good luck in your new home and thank you for your comments. Zoe

Rated 5 out of 5 stars

Excellent!!

Both Zoe & Mhairi are lovely and very easy to talk to. They understood my situation, laid everything out for me and explained in language I understood. Throughout the process they both offered practical and prompt expert support. Took something I thought would be really complicated and made it straightforward. We talked it through, found the best deal and supported with other areas of my life which needed sorting, like the correct life cover and home/contents insurance. I feel relieved and a great weight off my shoulders.

1 November 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Lesley, a pleasure to have helped and thank you for your comments. Until the next time! Zoe

Rated 5 out of 5 stars

Fantastic

From the get go, Zoe and Mhairi were fantastic with their correspondence and the time it took for our application being accepted to the offer sent out was amazing. Cannot rate them highly enough.

9 October 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Ross, so happy to have helped! Zoe

Rated 5 out of 5 stars

Cannot thank Zoe and Mhairi enough

Cannot thank Zoe and Mhairi enough. If we had any questions or any concerns they were answered there and then. Everything was straightforward and stress free. We will definitely be recommending liberty mortgage solutions to all our friends and family.

6 October 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Hollie, happy to have helped. Zoe

Rated 5 out of 5 stars

Great experience with Liberty Mortgage Solutions

Great experience with Liberty Mortgage Solutions. Fantastic service. Zoe and Kelly were always responsive, working diligently to provide us with all support required in the process of applying for our mortgage and clarifying any doubts promptly. Very happy with the service provided. Would definitely work with them again.

3 October 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Absolutely delighted to have helped out and hope that you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

If you need a mortgage look no further!

Liberty Mortgage Solutions are who you want in your corner when applying for a mortgage or remortgage. Zoe's knowledge of the available products on the market is phenomenal. She and Mhairi will support you every step of your journey towards securing an affordable solution to your property dreams. I wouldn't want to purchase a property without them.

29 September 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Thanks very much for your feedback and it was a pleasure to help out. Zoe

Rated 5 out of 5 stars

I couldn’t fault Zoe and Mhairi at…

I couldn’t fault Zoe and Mhairi at Liberty. After speaking to numerous brokers who left me feeling deflated, they were really positive, kind and reassuring. They also got me a MUCH better deal than others and we were able to borrow 100k more than originally quoted by some.
Something I felt was impossible they made possible.
Always quick to respond too and just really positive and helpful.

I will use their service again when I need to, hopefully for life!

20 September 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Thanks so much for the feedback and will be delighted to help whenever you need us. Good luck in your new home! Zoe

Rated 5 out of 5 stars

Great service

Zoe was great at explaining the mortgage options as well as the pro’s & cons of each one in a language I could easily understand.

Mortgage offer was received and all correspondence dealt with promptly.

7 July 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Happy to help! Zoe

Rated 5 out of 5 stars

A Mortgage for your unique circumstances

Zoe and Mhairi were able to recommend and achieve a mortgage offer where other brokers or lenders were not willing or able to do so. In my specific circumstances which didn’t simply fit a generalised application process, other brokers and lenders told me what I couldn’t do, but Zoe approach was to find what I could do rather than what I couldn’t do. So thanks Zoe and Mhairi and I would definitely recommend Liberty Mortgage Solutions to find the best mortgage for your circumstances.

14 August 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Simon, a pleasure to help and good luck in your new home. Zoe

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