Very helpful when problems arise and extremely good at keeping me up to date with all the changes that have recently come in for landlords. I have been incredibly grateful for Charlotte who has been... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lettingaproperty have been managing the rent arrears management of my property. Charlotte Clarke tenaciously follows up on my tenant’s regular late payments which provides great peace of mind when liv... See more
Company replied
My experience was great thanks to the diligence, proffesionalism, expertise, empathy and kindness showed by Abigail Morgan. Since the very first phone call she provised acurate and effective advice wh... See more
Company replied
Recent unforseen issues with tenants not being able to make rent payments has led me to Charlotte who has been extremely helpful. She has advocated very firmly on my behalf whilst also keeping me full... See more
Company replied
Company details
Written by the company
lettingaproperty.com are an online lettings platform for landlords and tenants in the UK. Established in 2008, lettingaproperty.com help landlords across England, Scotland and Wales let out their properties. Services include advertising on Rightmove and Zoopla, tenant referencing, rent protection, legal support and more.
Contact info
7 Ardent Court, William James Way, Henley-in-Arden, B95 5GF, Warwickshire, United Kingdom
- 03335778888
- comms@lettingaproperty.com
- lettingaproperty.com
4.5
Excellent
644 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charlotte is a great agent.
Great agent.
Charlotte was very considerate and helpful. She assisted me with the information that I needed and was patient.
👍 👍 👍 👍 👍
6 January 2026
Unprompted review
Reply from LettingaProperty.com
Hi Michelle,
Thank you so much for the lovely feedback! I’m really pleased to hear Charlotte was helpful and patient — she’s a real asset to the team and I’ll make sure she sees this.
If there’s anything else you need as things move forward, just let us know.
Best wishes,
Helen
Operations Manager
LettingaProperty.com
Speedy response to my queries and very…
Speedy response to my queries and very helpful.
8 December 2025
Unprompted review
Reply from LettingaProperty.com
Thanks so much for your feedback, DM — we’re really pleased to hear you found our team helpful and responsive. If there’s anything else we can do, just let us know.
Kind regards
Helen
Immediate response and update made
15 December 2025
Unprompted review
Reply from LettingaProperty.com
Hi Catherine,
Thanks for the great feedback! I’m glad we could get things sorted quickly for you.
Don’t hesitate to reach out if there’s anything else we can help with.
Best regards,
Helen
Operations Manager
LettingaProperty.com
Abby was invaluable and the process seamless
I found the process of renting my flat totally overwhelming but Abby and lettingaproperty made the whole thing easy and painless. The option to add any extras you need or require makes it so seamless. Abby took the time to talk me through everything in detail and impartially. Never upselling for the sakes of it. Would recommend and use again.
12 December 2025
Unprompted review
Reply from LettingaProperty.com
Hi Megan,
Thank you so much for taking the time to leave such a kind review. We are really pleased to hear that Abby was able to support you and make what can feel like an overwhelming process much easier and more manageable.
It is great to know that you valued the flexibility of the additional options and Abby’s clear, impartial guidance throughout. We always aim to ensure our customers feel informed and supported without any pressure, so your comments mean a lot to us.
Thank you again for recommending us. We would be delighted to work with you again in the future.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Recent unforseen issues with tenants…
Recent unforseen issues with tenants not being able to make rent payments has led me to Charlotte who has been extremely helpful. She has advocated very firmly on my behalf whilst also keeping me fully informed at every stage. It has been stressful but Charlotte has certainly helped to lift some of the burden from me.
5 December 2025
Unprompted review
Reply from LettingaProperty.com
Hi Jasmin,
Thank you for taking the time to share your feedback. I am sorry to hear about the challenges you have experienced, but I am really pleased that Charlotte has been able to support you during what sounds like a stressful situation.
It is great to hear that she has advocated strongly on your behalf while keeping you fully informed throughout. Supporting our landlords through more difficult circumstances is incredibly important to us, and your comments will mean a lot to Charlotte.
Thank you again for your kind words and for trusting us to help manage this for you.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Highly recommend Helen Davis
Highly recommend Helen Davis. Whilst the company is mostly a digital self serve proposition for landlords, it is not yet possible to fully self serve in several areas - especially when tenants leave / new ones need to be sourced. Helen has done an excellent job at filling this gap and taking accountability for ensuring things happen when they need to and especially when issues arise - she's an asset to the company.
8 December 2025
Unprompted review
Reply from LettingaProperty.com
Hi Philip,
Thank you very much for taking the time to leave such a thoughtful review. I really appreciate your understanding of our service model and your feedback on where additional support can make a real difference.
I am pleased to hear that Helen Davis has been able to step in, take ownership and ensure everything progressed smoothly, particularly during more complex stages such as tenant changes. Your comments highlight exactly the level of accountability and support we aim to provide when it is needed most.
Thank you again for your recommendation and for your continued trust in Lettingaproperty.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
I had queries over rent guarantee on a…
I had queries over rent guarantee on a lease renewal and Casey was very helpful, despite my numerous emails, and sorted me a satisfactory option.
4 December 2025
Unprompted review
Reply from LettingaProperty.com
Hi B Green,
Thank you for taking the time to leave a review. I am pleased to hear that Casey was able to assist with your queries over the rent guarantee and provide a satisfactory solution, even with multiple emails to manage.
We always aim to offer clear guidance and support through these processes, and it is wonderful to know this was your experience.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Very professional and prompt service
28 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Bożena,
Thank you for your review. I am glad to hear that you found our service professional and prompt. We always aim to provide a smooth and efficient experience for our clients, and it is great to know this was reflected in your experience.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Casey was great in helping sort out…
Casey was great in helping sort out renting related logistics for me
2 December 2025
Unprompted review
Reply from LettingaProperty.com
Hi Rahul,
Thank you for taking the time to leave a review. I am pleased to hear that Casey was able to assist you with the rental logistics and make the process smoother. We always aim to provide clear and helpful support, and it is great to know this was your experience.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Reply from LettingaProperty.com
Hi Jarosław,
Thank you for your feedback. I am delighted to hear that you found our service responsive, professional, and focused on problem-solving. We always aim to support our clients efficiently and effectively, and it is wonderful to know this was reflected in your experience.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
My experience was great thanks to the…
My experience was great thanks to the diligence, proffesionalism, expertise, empathy and kindness showed by Abigail Morgan. Since the very first phone call she provised acurate and effective advice which made me value your company even more. She looked after my needs from beginning to end od process. It took us less than 3 weeka to rent our house and she was always at our side happy to answer any number of queries.
20 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Gema,
Thank you so much for taking the time to leave such a thoughtful review. I am delighted to hear that Abigail Morgan was able to provide diligent, professional, and empathetic support throughout the process.
It is wonderful to know that her expertise and guidance helped make renting your house a smooth and quick experience, and that she was always available to answer your queries. We are thrilled that this positive experience has reinforced your confidence in our company.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Letting a Property is a great company
Letting a Property is a great company, everyone is very helpful and efficient and Ryan and James have provided a great service!
28 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Anna,
Thank you for taking the time to leave your review. I am delighted to hear that you found our team helpful and efficient, and that Ryan and James were able to provide you with a great service.
We really appreciate your kind words and your support.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Excellent Customer Service
Charlotte dealt with the situation of late payments promptly and efficiently keeping me informed at every step.
28 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Nicolette,
Thank you for your feedback. I am pleased to hear that Charlotte was able to handle the late payment situation promptly and efficiently, while keeping you informed throughout.
We always aim to provide clear communication and effective support, and it is wonderful to know this was your experience.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Dream process from application through to tenancy!
We have been able to see the process of our application, through to acceptance and into tenancy right the way through and the transparency has been amazing. Letting A Property have been brilliant (as has our new landlady) and we have never had any issues with getting in touch or with getting fast, helpful responses. Particular names that have stuck out are Casey (Tenancy Manager) and Ryan (I have spoke to him on the phone a few times).
21 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Han,
Thank you so much for taking the time to share your experience. I am thrilled to hear that the entire process, from application to tenancy, was clear and transparent for you.
It is wonderful to know that Casey and Ryan were able to provide fast, helpful responses and support along the way. We always aim to make the letting process as smooth and stress free as possible, and your feedback is very much appreciated.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Working with lettingapropery
I have worked with lettingaproperty for more than a decade, and they’ve been nothing short of outstanding.
Natalie and Charlotte have managed my property and rental collections throughout that time, and their professionalism, diligence and sheer reliability have been the backbone of a genuinely stress-free experience.
They spot issues early, handle tenants with tact and clarity, and keep me fully informed without ever overloading me. Their financial management is meticulous, their communication is prompt, and their judgment is consistently sound, exactly what you want when you’re trusting someone with your asset and your income stream.
In an industry where service levels can vary wildly, Natalie, Charlotte along with the team have been exceptional year after year. I wouldn’t use anyone else, and I recommend them without hesitation.
20 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi KVC,
Thank you so much for your incredibly kind and detailed review. We are delighted to hear that our team, and in particular Natalie and Charlotte, have been able to provide consistent, reliable support over such a long period.
It is wonderful to know that our approach to proactive management, clear communication, and careful financial oversight has made your experience stress free and reassuring. Your trust and continued recommendation mean a great deal to all of us.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Exceptional Support and Diligence
I have been facing issues with my tenant not paying rent on time, but Charlotte Clarke has been incredibly helpful. She follows up daily, ensuring the tenant has all the necessary documentation to resolve the issue. Her dedication and support have been invaluable.
20 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Marco,
Thank you so much for taking the time to share your experience. I am really pleased to hear that Charlotte has been able to support you through what I know can be a stressful situation. She is incredibly dedicated and it is lovely to see her hard work recognised.
We truly appreciate you being with us and if you ever need anything further, please do not hesitate to reach out.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Charlotte has been a big help with a…
Charlotte has been a big help with a difficult tenant situation.
17 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Sam,
Thank you for sharing your feedback. I am so pleased to hear that Charlotte has been able to support you through a challenging situation. She is always committed to helping our landlords and it is lovely to know her efforts have made a difference.
If you need anything else, please feel free to get in touch.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Helpful and prompt
Having had utter disaster with a more traditional letting agency, I have found Letting A Property and Charlotte and Casey most helpful in solving problems with my tenants. They also keep me on my toes so that I am sure to act on matters in good time.
18 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Roger,
Thank you very much for your kind review. I am so pleased to hear that Charlotte and Casey have been able to support you, especially after a difficult experience elsewhere. They both work incredibly hard to ensure our landlords feel informed and supported, so it is lovely to know their efforts have helped things run more smoothly for you.
If there is ever anything more we can do, please do get in touch.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
Great service for good price
Great service for good price, recommended.
18 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Luca,
Thank you for your kind review. I am really pleased to hear that you are happy with the service and feel we offer good value. Your recommendation means a great deal to us.
If we can help with anything in the future, please feel free to get in touch.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
I've been using lettingaproperty for…
I've been using lettingaproperty for many years and always found them to be helpful and professional. Recently I have had a number of interactions with Charlotte who has been particularly helpful with the rent collection service.
17 November 2025
Unprompted review
Reply from LettingaProperty.com
Hi Robert,
Thank you for taking the time to leave such a lovely review. It is wonderful to hear that you have been with us for many years and have consistently found the team helpful and professional. I am especially pleased that Charlotte has been able to support you recently with the rent collection service. She takes great pride in looking after our landlords, so your kind words will mean a lot to her.
If there is anything more we can assist with, please do not hesitate to get in touch.
Best wishes,
Helen
Operations Manager
Lettingaproperty.com
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