LettingaProperty.com Reviews 644

Absolutely brilliant, helpful & informative conversation with Abby who was also spot on the time we agreed to speak. Basically instantly did business with her as she was so good, the company was very competitive and I look forward to doing ongoing business with them :)

Charlotte Clarke - absolute gem in providing excellent customer service. Thank you!

Helen Davis was an absolute star and went out of her way to help me sort out a new rental contract with my tenants. She was very professional and responded quickly to my questions. Thank you x

Charlotte has always been professional when ever I call the office infact she always explains things into detail and she does fellow up as well.

Very supportive and informative, very professional

Charlotte Clarke was very polite and handled my query well, and acted promptly. Thank you so much.

Overall, good and no major issues. Everything happened as it should. Communication about viewings could have been more prompt.

Great service, officer always available on the phone, fast viewing handling bye the company.

The Team is super helpful and understanding

Lettingaproperty have been managing the rent arrears management of my property. Charlotte Clarke tenaciously follows up on my tenant’s regular late payments which provides great peace of mind when living abroad. Managing a property from afar can be hard annd overwhelming and her efforts help to ease the stress. Charlotte is great and always has a reply with an update - she is one step ahead! Thank you for your support.

Abby was professional, friendly and experienced. She provided top advice that I applied to my property and it worked well. Highly recommended company.

Charlotte has been fantastic with the renting process and has helped / advised on any questions or enquiries throughout. Very professional.
I very much recommend this company and Charlotte as a point of contact.

keeping me updated and chasing matters efficiently over the term of the tenancy. Charlotte Clarke has been very helpful.

Really helpful, great communication very understanding.

Charlotte Clarke helped me immeasurably with an extremely difficult tenant (who sent her several foul-mouthed messages refusing to cooperate) and finally persuaded him to move out in good time following eviction.
Having previously endured difficulties with a previous tenant, but with a “human” letting agency who did nothing to oblige, Charlotte has shown how an online agency can be the model of assistance and first-class management.

Charlotte was prompt and tenacious with ensuring rent payments were made, following an initial delay, to enable no arrears were encountered.

Awful. barely found any prospective tenants. the clerk doing the viewings was very unprofessional.

Charlotte and Demi have been fantastic in updating us and keeping us informed about how the property is managed and following up on rental payments. They are easily contactable and aim to resolve any queries we may have.

Lettingaproperty in general has a very efficient user interface and experience, they’re communicative throughout the tenancy but I’d like to call particular praise to their personable approach with tenants which makes the world of difference, the defining exemplar of which I found in Charlotte Clarke who is fair and kind and efficient- a person whose knowledge and empathy make a great difference to the individual and is as such a credit to the company and its ethos.

The most fraudulent experience ever for a landlord with them for 6 years
Over 6 years for 4 properties I've paid nearly £20k hard earned cash with the fake promise of rent protection and legal assistance.
If had not taken illegally my money for the fake product today it could cover a property a year empty.
After 6 years made the first claim and see me experience and most provider ab legal action summarised below.
Their legal department is a person who's frequently on leave, comes to work late and leaves early, is not legally trained but is doing the legal job
Speaks and writes rudely and unprofessionally
Gives dangerous fake promises that by now cost me and themselves 3 weeks loss
See my experience and response , judge yourself. Do you wish to be in my place?
I reject the content and conclusions of your email in full.
The legal position is straightforward:
The property must be returned to the landlord vacant.
This has not occurred and lettingaproperty.com has failed to fulfil its legal obligations.
Lettingaproperty.com’s Contractual Responsibility
Regardless of when rent collection was transferred to you (which is totally irrelevant and evidences to the judge your dishonesty and ill wishes to the clients for financial gain of not paying out):
· You accepted the tenancy under contract.
· You sold, charged and administered rent guarantee insurance for years
· You represented that rent would be paid and risks managed.
Your argument is legally meaningless. This negligent in the best-case scenario , malicious and dishonest in the worst case scenario
You are fully responsible for rent payment until the property is returned vacant.
You are fully responsible for taking the legal action per law and give the property to me vacant. Either section 28 or any other section of law , to must pay the rent to me and provide the house in vacant position by exercising any applicable laws to me
Key points:
· No rent is being paid.
· The tenancy ends .
· The property has not been vacated.

Any refusal to pay constitutes breach of contract and mis-selling.
You have endangered me and your company already. If I take legal action against the property you must pay all the costs of vacation, loss rent plus all the fee you collected from me.
Rent Guarantee Mis-Selling and Financial Misconduct
You marketed and sold rent-guarantee protection covering the whole property.
· Insurance mis-selling
· Breach of duty as an insurance intermediary
· Potential financial fraud by misrepresentation
· Causing unnecessary delays
· Causing physical and mental challenge to the landlord unnecessarily and unlawfully
· All the admin time loss you have enforced on me
All insurance premiums paid must be refunded in full if cover is denied on fabricated or retrospective grounds.
Regulatory Escalation
Letting agents and rent-guarantee providers are regulated and accountable, including through:
• Client Money Protection
• Financial Conduct Authority (FCA) oversight for insurance distribution
Failure to honour rent-guarantee obligations, refusal to pay valid claims, and misrepresentation of cover will be escalated without hesitation to:
• The relevant redress scheme
• FCA (for insurance conduct and mis-selling)
• Legal counsel for recovery and damages
Unauthorised Insurance Activity – Statutory Breaches
If Lettingaproperty.com has, in substance or in practice, sold, arranged, promoted, administered, or held itself out as providing a rent-guarantee or insurance-backed product without holding the appropriate Financial Conduct Authority (FCA) authorisation, or without acting as a properly appointed representative, this constitutes unauthorised insurance distribution and is a criminal offence.
In particular, this would be a breach of:
• Section 19, Financial Services and Markets Act 2000 (FSMA) – the General Prohibition on carrying on a regulated activity in the UK without FCA authorisation.
• Section 23, FSMA 2000 – making it a criminal offence to contravene the general prohibition, punishable by prosecution.
• Section 26, FSMA 2000 – rendering agreements made in breach of the general prohibition unenforceable, with the consumer entitled to recover sums paid.
FCA Insurance: Conduct of Business Sourcebook (ICOBS), including but not limited to:
• ICOBS 2.5-1R – requiring firms to act honestly, fairly, and professionally in accordance with the best interests of customers.
• ICOBS 5.2-1R – prohibiting misleading or unclear communications in relation to insurance products.
• .
• ICOBS 8.1-1R – requiring firms to handle claims promptly and fairly and not to unreasonably reject or delay valid claims.