Leonidas Brighton Reviews 

422
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and delicious taste of the chocolates, often highlighting the fantastic selection and beautiful presentation. Many people appreciate the quick and efficient service, noting the fast delivery and well-packaged products that frequently arrive in perfect condition. The online ordering process is described as easy and straightforward, with friendly staff and excellent communication contributing to a very positive overall experience. However, some customers experienced delivery issues, such as orders arriving late, being lost, or chocolates arriving cracked.

What people talk about most

Product

Customers consistently note positive experiences with product, often describing the chocolates as delicious,... See more

Quality

Clients share positive opinions on quality, consistently praising the products as delicious, fresh, and made... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting its speed and... See more

Service

People report positive experiences with service, consistently highlighting its speed and efficiency.... See more

Order

Reviewers highlight positive aspects of order, with many praising the quick and thorough purchasing process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leonidas has been one of my favourite luxury chocolates, for decades. I can only purchase them online, as I am not near any of their stores. The Royal Mail took six days to deliver a recent... See more

Company replied

Rated 5 out of 5 stars

Beautiful fresh chocolates delivered by Royal Mail in 24hrs. Gentleman in the shop kept me informed on my order and offered alternatives. Will be ordering from here all the time now after a run... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful little gift wrapped box containing delicious chocolates. Lovely that you can choose the flavours you want, rather than being stuck with ones you don't like

Company replied

Rated 5 out of 5 stars

Fantastic service, I selected my own chocolates, it was great being given the choice to do so so I didn’t end up with ones I didn’t like. They have a fantastic selection, too many to choose from. Le... See more

Company replied


Company details

  1. Chocolate Shop
  2. Chocolate Artisan

Written by the company

We are the Leonidas Belgian Chocolates Official UK Retailer, since 2018. As a chocolate shop in Brighton, we have one of the largest selections of pralines freshly delivered weekly from the Leonidas factory in Brussels. All our Leonidas chocolates are stored in our climate-controlled environment. All boxes are hand packed at our chocolate store in Brighton and can be customised. We are located only 2 minutes walking distance from the Brighton Train Station.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(422)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy ordering process

Easy ordering process, efficient delivery. Perhaps a little expensive?

8 March 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Russell,

Thank you for your feedback! We’re glad to hear you found the ordering process easy and the delivery efficient.

We understand that premium Belgian chocolates can be a bit more expensive, but we always strive to offer the best quality and service. We truly appreciate your support and hope to see you again soon!

Leonidas Brighton customer service team

Rated 5 out of 5 stars

Great service!

Beautiful Chocolates I regularly buy for gifts!

3 March 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Maria,

Thank you for your lovely feedback! We’re so pleased to hear that you regularly choose our chocolates for gifts. It means a lot to us!

We look forward to serving you again soon.
Leonidas Brighton customer service team

Rated 5 out of 5 stars

perfect service

7 March 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Andrea! We’re delighted to hear you had a perfect experience. We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Very efficient service.

23 February 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Lillian,

Thank you for your feedback! We’re glad you found our service efficient and appreciate your support.

Best regards,
Leonidas Customer Support Team

Rated 5 out of 5 stars

All good

All good, my wife is really enjoying her chocolates. Thank you.

4 February 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Ian,

Thank you for your lovely feedback! We’re so happy to hear that your wife is enjoying her chocolates. It’s always a pleasure to bring joy through our treats. Looking forward to serving you again soon!

Best wishes,
Leonidas Brighton customer service team

Rated 3 out of 5 stars

Vegan box.

Vegan box.
Wouldn't buy more than a small box for anyone, a little boring after 1 of each of the 4,
So much more could be done to make an exceptional box of vegan chocs.
Pretty much like hotel Chocolat not to much effort or imagination but a token gesture.
Service excellent.

15 February 2025
Unprompted review
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Alison,
Thank you for your honest feedback. At Leonidas,we always strive to do our very best and continuously improve.

Our vegan range is still new, and we see great potential to expand and enhance it in the future. Your support and feedback help us shape our offerings, and we truly appreciate it. Growth happens through encouragement, and we’d love for you to be part of that journey with us.

We’re delighted that you enjoyed our service, and we hope to surprise you with even more delicious vegan options soon!

Best regards,
Leonidas Brighton Team

Rated 5 out of 5 stars

Tasty chocolates and luxury packaging

Tasty chocolates and luxury packaging, done with care and one happy girlfriend.

4 February 2025
Leonidas Brighton logo

Reply from Leonidas Brighton


“Hi Nathan,

Thank you for your kind words! We’re thrilled to hear that you loved our chocolates and packaging, and even happier that they brought joy to your girlfriend. We truly appreciate your support and hope to delight you again soon!

Best,
Leonidas Brighton team

Rated 5 out of 5 stars

Don't go to a Hotel, Leonidas is better :)

Excellent Quality, presentation and service. Superfast delivery and response from Leonidas Brighton. In my opinion, and many would agree, the best chocolates money can buy. Very well recieved by my wife on Valentines Day. Many thanks to you all at the Brighton branch, you have just gained yet another repeat customer.

14 February 2025
Leonidas Brighton logo

Reply from Leonidas Brighton


Dear Mr. Simon,

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our chocolates and that they made Valentine’s Day extra special for your wife. Your kind words about our quality, presentation, and service mean a lot to us.

We truly appreciate your support and are thrilled to have you as a repeat customer. We look forward to serving you again soon!

Best regards,
The Leonidas Brighton Team

Rated 5 out of 5 stars

Excellent experience, chocolates and staff. Very professional. It was worth every penny. You have got to visit this shop.

I had one of the best customer service experiences at Leonidas Chocolate Brighton. The manager was exceptionally professional, kind, and attentive, going above and beyond to ensure my Valentine's gift was perfect. I ordered a selection of their delicious, authentic chocolates along with a teddy bear online, and he made sure everything was beautifully packaged and delivered promptly.

The chocolates were plentiful, available in a variety of mouthwatering flavours, and absolutely fantastic. Communication with the manager was seamless—he was incredibly accommodating, even allowing me to change my greeting card message at the last minute. Despite the original message already being printed, he thoughtfully used a new card to include my updated note.

This is a wonderful place with amazing staff and exceptional chocolates. If you’re looking for quality treats and outstanding service, I highly recommend visiting. I’ll definitely be shopping here again soon!

12 February 2025
Unprompted review
Leonidas Brighton logo

Reply from Leonidas Brighton


Hi Arsalan,

Wow—thank you for such a glowing review! We’re absolutely delighted to hear that you had such a fantastic experience with us. It means the world to know that our chocolates, packaging, and service met your expectations, especially for such a special occasion. We’ll be sure to pass your kind words on to our manager and team—they’ll be thrilled!

We truly appreciate your support and look forward to welcoming you back for more delicious treats soon.

Best regards,
Leonidas Brighton team

Rated 5 out of 5 stars

Fantastic

Fantastic. My partner loved them. The box these delicious chocolates came in was adorable. Definitely buying from these guys again!

3 February 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Elijah! We’re thrilled to hear that your partner loved the chocolates and that you appreciated the packaging. We can’t wait to send you more delicious treats in the future! 🍫✨

Rated 5 out of 5 stars

Very easy and clear system in place to…

Very easy and clear system in place to send chocolates as a gift.

3 February 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you for your kind review! We’re delighted to hear that you found our gifting process easy and clear. Making chocolate gifting simple and enjoyable is our goal, and we appreciate your support. We look forward to serving you again! 🍫✨

Rated 5 out of 5 stars

Excellent service and good choice

Excellent choice

31 January 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Helen! We’re so glad you enjoyed our selection and service. We appreciate your support and look forward to serving you again! 🍫✨

Rated 5 out of 5 stars

Always brilliant!

Another good experience with ordering! My package came in good timing, well packed and handled with care! Can’t wait to show my gifts I got for My boyfriend for Valentine’s Day! So happy there is a store in Brighton!

31 January 2025
Leonidas Brighton logo

Reply from Leonidas Brighton



Dear Charlotte,

Thank you so much for your kind words! We’re delighted to hear that you had another great experience ordering with us. It’s wonderful to know your package arrived on time and in perfect condition.

We hope your Valentine’s Day gifts bring lots of joy—what a lovely surprise for your boyfriend! And of course, we’re always happy to be your go-to chocolate shop in Brighton.

Looking forward to serving you again soon!

Best regards,
Leonidas Chocolate Brighton

Rated 5 out of 5 stars

The best chocolate served by the best…

The best chocolate served by the best people

3 February 2025
Unprompted review
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Zuhal,

Thank you for your wonderful feedback! We truly appreciate your support and are so happy to hear that you enjoy both our chocolates and our service.

We look forward to serving you again soon!

Best regards,
Leonidas Chocolate Brighton

Rated 5 out of 5 stars

Delicious chocolates

Delicious chocolates, delivered speedily. Fantastic that you can pick your chocolates 😀

17 January 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Sharon! We’re thrilled to hear you enjoyed the chocolates and loved being able to pick your favorites. We’re also glad the delivery was speedy—it’s important to us that your treats arrive fresh and fast! We look forward to delighting you again soon.

Rated 5 out of 5 stars

Brilliant

Brilliant. Delicious chocolates. Beautifully wrapped

17 January 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Jacqueline! We’re so pleased to hear you enjoyed the chocolates and appreciated the beautiful wrapping. It’s wonderful to know we could make your experience special. We look forward to treating you again soon!

Rated 5 out of 5 stars

Great and speedy service

Great and speedy service - will always use for my favourite chocolates! If you haven’t tried them…white chocolate Louise chocolates are a must!

19 January 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Gemma! We’re delighted to hear you enjoyed our speedy service and that we’ve become your go-to for your favorite chocolates. The White Chocolate Louise chocolates are a fantastic choice—we’re thrilled you love them as much as we do! We can’t wait to serve you again soon.

Rated 5 out of 5 stars

Online shopping

Had a slight problem with an online order but on telephoning the shop it was all sorted very efficiently by Coco.

15 January 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you for your feedback, Marilyn! We’re sorry to hear there was a slight issue with your order, but we’re glad our team was able to resolve it quickly and efficiently. Providing excellent service is our priority, and it’s great to know we could make things right. We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent chocolate and choice of…

Excellent chocolate and choice of product. Website easy to use. Beautifully packaged and safely delivered. Recipient extremely happy with the gift.

9 January 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Miss Scales! We’re delighted to hear you enjoyed our selection and found the website easy to use. It’s wonderful to know the packaging and delivery met your expectations, and even better that the recipient was thrilled with their gift. We look forward to serving you again soon!

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