Leonidas Brighton Reviews 

426
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality chocolates, often describing them as exceptional and their absolute favorites. Many people highlight the excellent service, noting the ease of ordering and the overall positive experience. Reviewers frequently commend the fast and efficient delivery, with products arriving quickly and often well-packaged, making purchases feel special. However, some customers also noted issues with delivery, including instances where orders were lost or significantly delayed beyond the expected timeframe. A few people mentioned paying for next-day delivery only for it to arrive several days later, or orders simply not turning up at all.

What people talk about most

Product

People report positive experiences with the product, consistently praising the delicious and high-quality... See more

Quality

Consumers consistently express delight with the product quality, often describing items as delicious, fresh,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Service

Customers consistently report positive experiences with the service, highlighting its speed, efficiency, and... See more

Order

Reviewers mention positive feedback about order, with many finding the online ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leonidas has been one of my favourite luxury chocolates, for decades. I can only purchase them online, as I am not near any of their stores. The Royal Mail took six days to deliver a recent... See more

Company replied

Rated 5 out of 5 stars

Beautiful fresh chocolates delivered by Royal Mail in 24hrs. Gentleman in the shop kept me informed on my order and offered alternatives. Will be ordering from here all the time now after a run... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful little gift wrapped box containing delicious chocolates. Lovely that you can choose the flavours you want, rather than being stuck with ones you don't like

Company replied

Rated 5 out of 5 stars

Fantastic service, I selected my own chocolates, it was great being given the choice to do so so I didn’t end up with ones I didn’t like. They have a fantastic selection, too many to choose from. Le... See more

Company replied


Company details

  1. Chocolate Shop
  2. Chocolate Artisan

Written by the company

We are the Leonidas Belgian Chocolates Official UK Retailer, since 2018. As a chocolate shop in Brighton, we have one of the largest selections of pralines freshly delivered weekly from the Leonidas factory in Brussels. All our Leonidas chocolates are stored in our climate-controlled environment. All boxes are hand packed at our chocolate store in Brighton and can be customised. We are located only 2 minutes walking distance from the Brighton Train Station.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

426 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(426)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Great and speedy service

Great and speedy service - will always use for my favourite chocolates! If you haven’t tried them…white chocolate Louise chocolates are a must!

19 January 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Gemma! We’re delighted to hear you enjoyed our speedy service and that we’ve become your go-to for your favorite chocolates. The White Chocolate Louise chocolates are a fantastic choice—we’re thrilled you love them as much as we do! We can’t wait to serve you again soon.

Rated 5 out of 5 stars

Online shopping

Had a slight problem with an online order but on telephoning the shop it was all sorted very efficiently by Coco.

15 January 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you for your feedback, Marilyn! We’re sorry to hear there was a slight issue with your order, but we’re glad our team was able to resolve it quickly and efficiently. Providing excellent service is our priority, and it’s great to know we could make things right. We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent chocolate and choice of…

Excellent chocolate and choice of product. Website easy to use. Beautifully packaged and safely delivered. Recipient extremely happy with the gift.

9 January 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Miss Scales! We’re delighted to hear you enjoyed our selection and found the website easy to use. It’s wonderful to know the packaging and delivery met your expectations, and even better that the recipient was thrilled with their gift. We look forward to serving you again soon!

Rated 5 out of 5 stars

Loved the chocolates and the ease of…

Loved the chocolates and the ease of placing online orders

8 January 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Vikram & Nita! We’re so glad to hear you loved the chocolates and found the online ordering process easy. We look forward to delighting you again soon!

Rated 4 out of 5 stars

Good quality and fresh chocolates with…

Good quality and fresh chocolates with a good selection. If ordering for Christmas, Easter or Valentine's then be sure to order early as you'll get a wider choice in stock. Would have given 5 stars except for an order I made for Christmas didn't arrive correctly wrapped up with the usual gold ribbon and bow. Have used these a few times now and will continue to use them.

16 December 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you for your thoughtful feedback, John! We’re delighted to hear you enjoy the quality and selection of our chocolates and appreciate your continued support. We’re sorry to hear about the issue with the Christmas wrapping and will certainly take this on board to ensure everything is perfect next time. We look forward to serving you again soon

Rated 5 out of 5 stars

Excellent quality chocolates with very…

Excellent quality chocolates with very good variety.Service is second to none!

31 December 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, George! We’re thrilled to hear you enjoyed our chocolates and variety, and that our service met your expectations. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Perfect..absolutely brilliant 👏

Perfect..absolutely brilliant 👏
Very professional

28 December 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Alfie! We’re so happy to hear you had a perfect experience with us. Your kind words mean a lot, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Delivery

Parcel delivered right on time as promised. Very helpful customer service.
Thanks guys.

29 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Stehli! We’re thrilled to hear your parcel arrived on time and that our customer service was helpful. We appreciate your kind words and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Perfect every time

To put it simple, apart from the fact I have been a big fan of these pralines for years, I have to say that if it wasn’t for Coco I probably wouldn’t order from this shop in Brighton because I can get them from France regularly, but store manger Coco makes all the difference. My last order a few weeks ago was delivered at the speed of light, was spot on and extremely well prepared and wrapped up. I really felt like a highly valued customer. I’m ordering again this week !!! 🥳🥳🥳 Thank you dear Coco for a 1st class service ! Merry Christmas

28 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Miss Caire! We’re beyond thrilled to hear that all our team members made such a positive impact on your experience, and we really appreciate your continued support. It’s wonderful to know your order was spot on and delivered with care. Your feedback means the world to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Excellent service caring and efficient…

Excellent service caring and efficient so happy to have the experience The Best Chocolates Ever

28 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Joyce! We’re so happy to hear you had such a positive experience with us and that you loved the chocolates. Your kind words mean a lot, and we can’t wait to serve you again soon!

Rated 4 out of 5 stars

Fast

Fast, efficient service.

27 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Darren! We’re glad to hear you were happy with our fast and efficient service. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great quality chocolates absolutely…

Great quality chocolates absolutely love my advert calendar. Definitely buying more next year. Prompt delivery highly recommended

24 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Sharon! We’re so glad you loved your advent calendar and the chocolates. It’s great to hear that the prompt delivery met your expectations. We can’t wait to help you find more treats next year!

Rated 5 out of 5 stars

Ginger Turkish delight …

Lots of unusual & original confectionary that makes great gifts.Found just what I was looking for, & arrived really quickly- thank you!!

28 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Pauline! We’re so glad you found the perfect gift and that it arrived quickly. We take pride in offering unique and original confectionery, and we appreciate your kind words. We look forward to helping you again soon!

Rated 5 out of 5 stars

Great chocolates.

Great chocolates excellent service and delivery - my wife is very happy and we will buy again.

28 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Keith! We’re so glad to hear that both you and your wife enjoyed the chocolates, and that our service and delivery met your expectations. We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service, very nice chocolates

26 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Alison! We’re so pleased to hear you enjoyed both our service and the chocolates. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Great company to deal with

I always buy Leonidas chocolates as a gift as they are delicious. I loved being able to pick the chocolates myself for the advent calendar so that it would suit a couple who prefer different chocolates. Delivery was quick and the product looks lovely. Thank you.

26 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Claire! We’re so glad you enjoyed the ability to pick your chocolates for the advent calendar and that the delivery and presentation met your expectations. We really appreciate your kind words and look forward to helping you find the perfect gifts again soon!

Rated 5 out of 5 stars

Fine

Fine
Good choice and very fast delivery.

25 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Stephanie! We’re thrilled to hear you were happy with the selection and fast delivery. We look forward to serving you again soon!

Rated 5 out of 5 stars

Look forward to my Xmas treats

Look forward to my Xmas treats - enjoyable as always

24 November 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Tinks! We’re so glad you’re looking forward to your Christmas treats. We’re sure they’ll be just as enjoyable as always!

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