Leonidas has been one of my favourite luxury chocolates, for decades. I can only purchase them online, as I am not near any of their stores. The Royal Mail took six days to deliver a recent... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful fresh chocolates delivered by Royal Mail in 24hrs. Gentleman in the shop kept me informed on my order and offered alternatives. Will be ordering from here all the time now after a run... See more
Company replied
Absolutely beautiful little gift wrapped box containing delicious chocolates. Lovely that you can choose the flavours you want, rather than being stuck with ones you don't like
Company replied
Fantastic service, I selected my own chocolates, it was great being given the choice to do so so I didn’t end up with ones I didn’t like. They have a fantastic selection, too many to choose from. Le... See more
Company replied
Company details
Written by the company
We are the Leonidas Belgian Chocolates Official UK Retailer, since 2018. As a chocolate shop in Brighton, we have one of the largest selections of pralines freshly delivered weekly from the Leonidas factory in Brussels. All our Leonidas chocolates are stored in our climate-controlled environment. All boxes are hand packed at our chocolate store in Brighton and can be customised. We are located only 2 minutes walking distance from the Brighton Train Station.
Contact info
52 Queens Rd, BN1 3XB, Brighton, United Kingdom
- 01273708290
- info@leonidasbrighton.co.uk
- leonidasbrighton.co.uk
4.7
Excellent
422 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A bit disappointed
Some chocolates I ordered were out of stock. You should have contacted me to advise which replacements were available rather than deciding on the replacements yourselves. Your apology was a tiny square of chocolate. That’s really mean.
The package in transit was not traceable.
13 April 2025
Reply from Leonidas Brighton
Dear Tommy,
Thank you for taking the time to share your feedback — we truly appreciate it.
We’re very sorry to hear you were disappointed with the substitutions in your order. Due to the freshness of our chocolates, which are delivered weekly, certain items can sell out quickly, especially during busy periods. In such cases, before we’re able to update the website stock, our team tries to fulfil orders by increasing the quantity of similar items already selected by the customer. Many of our regular customers leave specific instructions in the checkout note section (e.g. “replace with…”, “don’t replace”, or “wait until in stock”) to help guide our team — and we always do our best to follow those preferences.
Unfortunately, it’s not always possible to call every customer during high-volume times, but we completely understand your frustration, and we sincerely apologise if the substitution didn’t meet your expectations.
Regarding the small chocolate piece you received — it wasn’t meant as an apology, but rather a complimentary treat we include with every order as a small gesture of appreciation.
As for the tracking, all Royal Mail orders are dispatched with a tracking number, which was also shared with your order. If there were any issues accessing it, we’re happy to assist further.
Thank you again for your feedback. We are always working to improve and hope to offer you a better experience in the future.
Kind regards,
Leonidas Brighton
Customer Service Team
Choose your own chocolate box
Choose your own chocolate box. There was quite a few chocolates out off stock so they put alternative in which I wasn’t really happy with ☹️. But still delicious as always.
15 April 2025
Reply from Leonidas Brighton
Hi Caroline,
Thank you for your review and for your continued support — we’re really glad to hear you still enjoyed the chocolates!
We’re sorry to hear some of your chosen chocolates were out of stock and that the alternatives didn’t quite meet your expectations. We always aim to provide the best experience and appreciate your feedback — it helps us improve.
If there’s anything we can do to make it up to you, please don’t hesitate to get in touch. We’d love the chance to make your next experience even better.
Kind regards,
Leonidas Brighton
Customer Service Team
I ordered 3 boxes self pick chocolate
I ordered 3 boxes self pick chocolate, they use different color ribbon for the boxes and have a note to let me know which chocolate in which box. The packing is very nice. I can feel they care about the cusotmer. The chocolate is fresh and delicious. I want to order again.
24 March 2025
Reply from Leonidas Brighton
Hi Carman,
Thank you so much for your kind words and the 5-star review! We’re so happy to hear you enjoyed the chocolates and appreciated the extra touches like the color-coded ribbons and notes. It means a lot to us that you could feel the care we put into each order. We look forward to delighting you again soon!
Leonidas Brighton
Customer Service Centre
Brilliant Brighton team !
Can’t thank the team in Brighton enough for my recent Leonidas chocolates delivery ! Easy to order online, packed beautifully and delivered quickly . I will order from the branch anytime I want these fabulous chocolates in future, first class service, highly recommend ☺️
17 March 2025
Reply from Leonidas Brighton
Hi Nina,
Thank you so much for your lovely review! We’re thrilled to hear you enjoyed your Leonidas delivery and that everything from ordering to delivery went smoothly. Your kind words truly mean a lot to our team here in Brighton. We can’t wait to welcome you back next time you’re craving more of your favourite chocolates!
Best wishes,
The Leonidas Brighton Team
Delivered in double quick time
Delivered in double quick time and well packed. Easy to order.
15 March 2025
Unprompted review
Reply from Leonidas Brighton
Hi Ian,
Thanks so much for your 5-star review! We’re glad to hear your order arrived quickly and safely, and that the process was nice and easy. We appreciate your support and hope to serve you again soon!
Best wishes,
The Leonidas Brighton Team
Fast efficient service
Fast efficient service, and amazing chocolate. They were a gift, sbd my friend was very happy.
21 March 2025
Reply from Leonidas Brighton
Hi Johanna,
Thank you for the lovely feedback! We’re so glad to hear that your friend enjoyed the gift and that you were happy with the service. We hope to help you treat someone (or yourself!) again soon!
Warm regards,
The Leonidas Brighton Team
Simple ordering process
Simple ordering process. Turned up on time and chocolates in perfect condition. Definitely using again and would recommend Leonidas.
27 March 2025
Reply from Leonidas Brighton
Hi Edward,
Thank you for your great feedback! We’re so pleased to hear that everything arrived on time and in perfect condition. We really appreciate your recommendation and look forward to serving you again soon!
Best regards,
The Leonidas Brighton Team
The quality is excellent
The quality is excellent, they were convincing pencils and the chocolate was delicious
22 April 2025
Reply from Leonidas Brighton
Hi Judith,
Thank you for your kind words! We’re so glad you enjoyed the chocolate pencils — it’s great to hear they looked convincing and tasted just as good. We hope to delight you again soon!
All the best,
The Leonidas Brighton Team
Excellent service This is the second year that I have…
This is the second year that I have purchased mini eggs from this company. It was very easy to find what I need and to order it. The order was delivered promptly.
25 March 2025
Reply from Leonidas Brighton
Hi Anna,
Thank you so much for your lovely review and for coming back to us again this year! We’re thrilled to hear that you found the ordering process easy and that your mini eggs arrived promptly. We really appreciate your continued support and look forward to welcoming you back again soon!
Warm wishes,
The Leonidas Brighton Team
What a wonderful experience we have had…
What a wonderful experience we have had at Leonidas Brighton.
My husband was on a mission to buy me a lovely present from my favourite chocolatiers, Leonidas. We were delighted to see that they had plenty of products left and were one of very few companies that had bothered to make sure there was plenty of supplies. After much deliberation we settled on presents for me(!) and were delighted to see that we could click and collect at our local store within an hour!
And sure enough we received prompt notification that the items were ready and available to be picked up.
We called twice as the first time we were panicked because we didn’t know what time my husband was back to pick it up and the phone was answered efficiently with a very polite man who assured me that they were open late to accommodate a last minute rush which I thought was fantastic on Good Friday to do that.
We then had to phone again as my husband knew he couldn’t get back in time and despite being obviously very busy in the background the phone was answered efficiently and we could hear customers being greeted warmly in the background. They assured us that the presents would be ready and still there the next day to pick up at our convenience.
When my husband went into the store he said he was greeted in a very warm and friendly manner and what a pleasant experience it was shopping there.
So we would like to congratulate and thank the team at Leonidas Brighton for a fantastic experience both on the phone and in the shop, they did an amazing job at what I am sure was a very busy and pressured time with great customer service and attitude.
And to Leonidas for the most amazing chocolates in my Easter egg box!
Delicious!
19 April 2025
Reply from Leonidas Brighton
Hi Georgia,
Wow — thank you so much for your incredibly thoughtful and detailed review! It truly means the world to us to hear that you and your husband had such a positive experience, both in-store and over the phone. We’re delighted we could help make your Easter special and that everything went smoothly with your click & collect order.
It’s always our goal to provide not just delicious chocolates, but friendly and reliable service — especially during the busiest times — so your kind words really made our day. We’ll be sure to pass your lovely feedback on to the whole team.
We hope you enjoyed every bite of your Easter treats, and we look forward to welcoming you both back soon!
Warmest thanks,
The Leonidas Brighton Team
Although the chocolates were…
Although the chocolates were outstanding, I believe that the labelling should say and show that the enclosed chocolates are gluten free. It is not good just writing on the label “Gluten free” on a generic label which shows gluten containing ingredients. I called your store and was told that the selection was gluten free and that the selection was from your counter display. It’s bad enough that retailers and manufacturers put generic notices on products saying “May contain” or manufactured in an environment likely to contain gluten due to manufacturing products that contain cereals containing gluten. I think you need to research the effects gluten has on someone who is a celiac and see how ill they become in a very short period of time.
15 April 2025
Reply from Leonidas Brighton
Dear Malcolm,
Thank you for your feedback and for taking the time to share your concerns. We’re very glad to hear that you enjoyed the chocolates, but we’re truly sorry that the gluten-free labelling did not meet your expectations.
We completely understand how important clear and accurate allergen information is—especially for those with coeliac disease—and we take your comments seriously. While our team confirmed that the selection was gluten-free, we appreciate that our packaging and labelling could have communicated this more clearly and confidently. Your experience highlights the need for improvement, and we’ll be reviewing our labelling practices to ensure they are as informative and reassuring as possible.
Thank you again for bringing this to our attention. Your insight is invaluable in helping us do better for all our customers.
Kind regards,
The Leonidas Brighton Team
Store were very helpful
I ordered online two gifts, I made an error with one of the addresses, so both gifts would go to the same home. I rang the store and they were wonderful, they sorted the error ensuring that both gifts were delivered to the correct homes. Thank you !
12 April 2025
Reply from Leonidas Brighton
Hi Steve,
Thank you so much for your kind words! We’re really glad we could help sort things out and get both gifts to the right homes. It’s always our pleasure to help, and we’re so happy everything worked out smoothly. We hope the recipients enjoyed their treats, and we look forward to helping you again soon!
Best wishes,
The Leonidas Brighton Team
Quality of chocolate and value good
14 April 2025
Reply from Leonidas Brighton
Hi Gavin,
Thank you for your review! We’re glad to hear you were happy with the quality and value of our chocolates. Hope to see you again soon!
Best regards,
The Leonidas Brighton Team
As excellent as ever
I used to get these chocolates as a special treat when I was young. Recently discovered they deliver, so I ordered some (and then some more…) and much to my delight, they taste exactly as amazing as I remember them, which sadly can’t be said for most of our childhood favourites. Definitely my favourite chocolates of all time
14 April 2025
Reply from Leonidas Brighton
Hi Miriam,
Thank you so much for your lovely review! We’re absolutely delighted to hear that our chocolates brought back such special memories — that really means a lot to us. It’s always a joy to know that the taste you remember so fondly is still just as you recall.
We’re thrilled to be your favourite chocolates of all time — and we’re here whenever you fancy another treat (or two)!
With warmest wishes,
Leonidas Brighton
Customer service team
Excellent Belgian chocolates!
Great choice, reliable service and fast delivery. Second purchase with them.
14 April 2025
Reply from Leonidas Brighton
Hi Christophe,
Thank you so much for your continued support and for leaving such a great review! We’re really glad to hear you’ve had a positive experience with us again — we truly appreciate your trust in our service. Looking forward to helping you again in the future!
Best regards,
The Leonidas Brighton Team
Perfect Easter Gift
Great, quality chocolates bought as an Easter gift. Packaged well and delivered promptly in perfect condition.
14 April 2025
Reply from Leonidas Brighton
Thank you so much, Carla!
We’re delighted to hear the Easter gift was a hit and that everything arrived in perfect condition. We really appreciate your kind words and hope to welcome you back soon!
Leonidas Brighton
Customer Service Team
Great communication and delivered in…
Great communication and delivered in time for Easter…thank you!
17 April 2025
Reply from Leonidas Brighton
Thanks so much, AP! So glad everything arrived in time for Easter and that you were happy with the service. It means a lot to us — hope you had a lovely Easter and we’d love to see you again soon!
Leonidas Brighton
Customer Service team
I bought chocolates for my sister
I bought chocolates for my sister and Leonidas has never let me down. They arrived in time for Easter and she absolutely loves them.
12 April 2025
Reply from Leonidas Brighton
Thanks so much, Sally! We’re so glad your sister enjoyed her Easter treats — sounds like you nailed the gift choice. Always a pleasure to deliver a little Leonidas magic when it matters. Hope we can tempt you both again soon!
Leonidas Brighton Team
3 separate Easter orders
I made 3 Easter orders to go to different addresses and they all arrived swiftly and safely with the recipients It was easy to choose what I wanted to send and make payment too. A swift response from the dispatch team was received too, thank you all at Leonidas Brighton for the the efficient service Well done!
9 April 2025
Reply from Leonidas Brighton
Thank you so much for your wonderful review, NK!
We’re delighted to hear that all three Easter orders arrived safely and promptly—and that the whole process was smooth for you from start to finish. Your kind words mean a lot to our team. We’re so pleased we could help you spread a bit of Easter cheer!
Warmest thanks,
The Leonidas Brighton Team
It was a gift to our friends in the UK
It was a gift to our friends in the UK. And they liked it !
12 April 2025
Reply from Leonidas Brighton
Thank you so much, Robert!
We’re delighted to hear your friends in the UK enjoyed the gift—what a thoughtful gesture! We’re always happy to help share a little chocolate joy.
Best wishes,
The Leonidas Brighton Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.