Leonidas Brighton Reviews 

424
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality chocolates, often describing them as exceptional and their absolute favorites. Many people highlight the excellent service, noting the ease of ordering and the overall positive experience. Reviewers frequently commend the fast and efficient delivery, with products arriving quickly and often well-packaged, making purchases feel special. However, some customers also noted issues with delivery, including instances where orders were lost or significantly delayed beyond the expected timeframe. A few people mentioned paying for next-day delivery only for it to arrive several days later, or orders simply not turning up at all.

What people talk about most

Product

People report positive experiences with the product, consistently praising the delicious and high-quality... See more

Quality

Consumers consistently express delight with the product quality, often describing items as delicious, fresh,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Service

Customers consistently report positive experiences with the service, highlighting its speed, efficiency, and... See more

Order

Reviewers mention positive feedback about order, with many finding the online ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leonidas has been one of my favourite luxury chocolates, for decades. I can only purchase them online, as I am not near any of their stores. The Royal Mail took six days to deliver a recent... See more

Company replied

Rated 5 out of 5 stars

Beautiful fresh chocolates delivered by Royal Mail in 24hrs. Gentleman in the shop kept me informed on my order and offered alternatives. Will be ordering from here all the time now after a run... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful little gift wrapped box containing delicious chocolates. Lovely that you can choose the flavours you want, rather than being stuck with ones you don't like

Company replied

Rated 5 out of 5 stars

Fantastic service, I selected my own chocolates, it was great being given the choice to do so so I didn’t end up with ones I didn’t like. They have a fantastic selection, too many to choose from. Le... See more

Company replied


Company details

  1. Chocolate Shop
  2. Chocolate Artisan

Written by the company

We are the Leonidas Belgian Chocolates Official UK Retailer, since 2018. As a chocolate shop in Brighton, we have one of the largest selections of pralines freshly delivered weekly from the Leonidas factory in Brussels. All our Leonidas chocolates are stored in our climate-controlled environment. All boxes are hand packed at our chocolate store in Brighton and can be customised. We are located only 2 minutes walking distance from the Brighton Train Station.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

424 reviews

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1-star

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Replied to 100% of negative reviews

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4.7

All reviews

(424)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

A special gift

I bought a selection of chocolates for my friend's birthday. They are her favourite chocolates of all so I knew they would be great. It is so nice to be able to make your own selection too. Delivery was really quick by Royal Mail, so all in all a great experience!!

22 April 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Anthea,
Thank you so much for your wonderful 5-star review! We’re delighted to hear your friend enjoyed her birthday chocolates—and even more so that they’re her favourites! It’s great to know you enjoyed creating your own selection and that delivery was smooth. We really appreciate your kind words and hope to serve you again soon.
Best wishes,
The Leonidas Brighton Team

Rated 5 out of 5 stars

Highly recommend great products

Love this shop great products and quick delivery

22 April 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Jan,
Thank you so much for your lovely 5-star review! We’re thrilled to hear you love the shop and that your delivery arrived quickly. We really appreciate your support and hope to welcome you back soon!
Warm regards,
The Leonidas Brighton Team

Rated 5 out of 5 stars

My elderly mother enjoyed her Mother’s…

My elderly mother enjoyed her Mother’s Day gift very much. It was so helpful to know you could deliver a box, as I was unable to take chocs in person.

29 March 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Sue,
Thank you so much for your kind words and 5-star review! We’re delighted to hear that your mother enjoyed her Mother’s Day gift. It’s always a pleasure to help make special moments a little sweeter—especially when distance makes things tricky.
Warm wishes,
The Leonidas Brighton Team

Rated 5 out of 5 stars

Good shop

Ace choc eggs

18 April 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Dr. Richard Lang, for your 5-star review!

We’re delighted to hear you enjoyed our chocolate eggs. At Leonidas Brighton, we offer a variety of Easter chocolate egg options to suit every preference.
We hope you continue to enjoy our chocolates and look forward to serving you again soon.

Warm regards,
Leonidas Brighton
Customer Service Team

Rated 5 out of 5 stars

Impressed …

I believe this is their first vegan attempt hence choice was limited.
So what I got was excellent quality and now I understand first go, well I'm impressed, and looking forward to what else they can produce, they were more like proper Belgium chocolates than run of the mill.

31 January 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Alison,

Thank you so much for your thoughtful review! We’re thrilled to hear that you enjoyed our new vegan chocolates. As you’ve noted, this is our first foray into vegan offerings, and we’re delighted that our initial selection met your expectations.

Our vegan range currently includes four delightful flavours: Vegan Caramel Bergamot, Vegan Caramel Orange, Vegan Caramel Guérande, and Vegan Caramel Cream. Each is crafted with plant-based ingredients, 100% pure cocoa butter, and sustainable cocoa, ensuring that our vegan chocolates maintain the high quality and rich taste Leonidas is known for. 

We’re excited to continue expanding our vegan selection and are grateful for your support and encouragement. We look forward to sharing more delicious creations with you in the future!

Warm regards,
Leonidas Brighton
Customer Service Team

Rated 5 out of 5 stars

Delivery fast and the product was…

Delivery fast and the product was divine!

14 December 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Kathleen,

Thank you so much for your lovely review! We’re thrilled to hear that your order arrived promptly and that you found our chocolates divine. At Leonidas Brighton, we take pride in delivering high-quality Belgian chocolates with efficient service. 

We look forward to delighting you again soon!

Warm regards,
Leonidas Brighton
Customer Service Team

Rated 5 out of 5 stars

Easy site booking easy quick post yummy…

Easy site booking easy quick post yummy chocolates

28 March 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Lesley,

Thank you so much for your kind words! We’re delighted to hear that you found our website easy to use, appreciated the quick delivery, and most importantly, enjoyed our chocolates.

At Leonidas Brighton, we strive to provide a seamless shopping experience and high-quality Belgian chocolates. Your feedback means a lot to us.

We look forward to serving you again soon!

Warm regards,
Leonidas Brighton
Customer Service Team

Rated 5 out of 5 stars

Excellent service 👍

10 December 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Tracy,

Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with us. At Leonidas Brighton, we strive to provide top-notch service and high-quality Belgian chocolates.

We look forward to serving you again soon!

Warm regards,
Leonidas Brighton
Customer Service Team

Rated 5 out of 5 stars

Great customer service!!

Great customer service!!! The team was very helpful in replying to queries and question. The packing was perfect, so the chocolate arrived intact. The products are high-quality Belgian chocolates. It contributed to having a great Easter for the kids and us.

14 April 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi E L Leroy,

Thank you so much for your wonderful review! We’re thrilled to hear that our customer service met your expectations and that your chocolates arrived in perfect condition. Ensuring our high-quality Belgian chocolates reach our customers intact is a top priority for us.

It’s heartwarming to know that our products contributed to a delightful Easter for you and your family. We look forward to serving you again soon!

Warm regards,
Leonidas Brighton
Customer Service Team

Rated 5 out of 5 stars
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Roz,

Thank you so much for your kind words! We’re delighted to hear that our vegan chocolates made a great gift for your sister. At Leonidas Brighton, we take pride in offering high-quality Belgian chocolates that everyone can enjoy, including our vegan selection.

If you’re interested in exploring more of our vegan offerings, we have a delightful range crafted with plant-based ingredients and 100% pure cocoa butter. Our vegan collection includes:
• Vegan Caramel Bergamot
• Vegan Caramel Orange
• Vegan Caramel Guérande
• Vegan Caramel Cream 

Additionally, we offer vegan chocolate tablets such as the Vegan Dark Chocolate Tablet and the Vegan Rice Milk Chocolate Tablet, perfect for those who prefer a classic chocolate bar. 

You can explore our full vegan collection here: Leonidas Brighton Vegan Chocolates

We look forward to delighting you and your sister with more of our vegan treats in the future!

Warm regards,
Leonidas Brighton
Customer Service Team

Rated 5 out of 5 stars

Absolute delight

I have purchased and consumed Leonidas for over 30 years. One of the best chocolates I have ever eaten. Amazing and consistent quality. Worth every penny.

14 February 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Kim,

Thank you so much for your heartfelt review and for being a loyal Leonidas customer for over 30 years! We’re truly honored to have been part of your chocolate journey for such a long time.

At Leonidas Brighton, we take immense pride in delivering consistently high-quality Belgian chocolates, and it’s incredibly rewarding to hear that our efforts have resonated with you. Your continued support and appreciation mean the world to us.

We look forward to delighting you with our chocolates for many more years to come!

Warm regards,
Leonidas Brighton
Customer Service Team

Rated 5 out of 5 stars

Excellent service

Excellent service but I wish they didn't use Royal Mail especially around a holiday.

18 April 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Fi,

Thank you for your kind words and for taking the time to leave a 5-star review!

We’re delighted to hear that you were pleased with our service. We understand your concerns regarding Royal Mail, especially around holidays. While Royal Mail aims to maintain consistent delivery schedules, there can be occasional delays during peak periods, such as Easter, due to factors like increased mail volume and public holidays .
Alternately we are working DHL it’s optional in our webpage on check out!!

We continuously monitor our delivery partners’ performance and are exploring additional options to ensure timely deliveries, particularly during busy seasons. Your feedback is invaluable in helping us improve our services.


Thank you again for your support. We look forward to serving you in the future!

Warm regards,
Leonidas Brighton
Customer Service Team

Rated 5 out of 5 stars

Great Stuff

After initially receiving the wrong item, the correct item was promptly sent out and was as delightful as always.

9 April 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Andy,
We truly appreciate your patience and understanding, and we’re delighted to hear the replacement item arrived promptly and met your expectations. Your satisfaction means everything to us, and we look forward to serving you again soon!

Warm regards,
The Leonidas Brighton Team

Rated 5 out of 5 stars
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi MQ,

Thank you so much for your kind 5-star review! We’re thrilled to hear that you enjoyed our chocolates. At Leonidas Brighton, we take pride in offering a range of smooth and delicious Belgian chocolates, crafted with 100% pure cocoa butter and no palm oil.

Rated 5 out of 5 stars

Great chocolates packaged with care!

Great chocolates as always with Leonidas but most importantly great boxes and care for the deliveries.
Great selection of chocolates within the boxes - in that they are very different from the closest store to me which I would not order or collect from again (Kensington). Thank goodness for the delivery service from Brighton!!

16 December 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi SB,

Thank you so much for your glowing 5-star review! We’re thrilled to hear that you enjoyed our chocolates and appreciated the care we put into our packaging and delivery.
Our chocolates are freshly delivered weekly from the Leonidas factory in Brussels and are stored in a climate-controlled environment to ensure optimal freshness. Each box is hand-packed with attention to detail, and we offer customization options to make your gift even more special .

We also understand the importance of sustainable practices. That’s why we reuse packaging materials as much as possible to reduce waste and promote a greener planet .

We look forward to delighting you with more of our delectable treats in the future!

Warm regards,
Leonidas Brighton
Customer Service Team

Rated 5 out of 5 stars

The most delicious chocolates

The most delicious chocolates. Have ordered multiple times!!

10 March 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Eleanor,

Thank you for your wonderful 5-star review! We’re delighted to hear that you’ve enjoyed our chocolates and have returned for more.
We look forward to delighting you with more of our delectable treats!

Warm regards,
Leonidas Brighton
Customer Service Team

Rated 1 out of 5 stars

The packaging is excessive and reduces weight of chocolates compared to purchasing in Europe

The packaging is excessive, which reduces the weight of chocolates sold. I purchased some Leonidas chocolates in France recently, and you got more chocolates for the same weight of box - in fact, exactly 250g/500g of chocolate with the packaging added as extra. Plus they were about half the price of purchasing in the UK.

18 December 2024
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Mr. Haines,
Thank you for sharing your feedback regarding your recent purchase with us.

Upon reviewing your order, we noted that you selected our 15-piece ballotin option, which is designed for those seeking a curated assortment of chocolates. For a larger selection, we offer ballotins ranging from 250g to 1.5kg, providing a more substantial quantity of chocolates. You can explore these options here: Classic Leonidas Ballotins.

We understand that some customers prefer to choose chocolates by weight, while others opt for a set number of pieces. To accommodate these preferences, we offer both options.

Regarding pricing, as an official Leonidas store, our prices are aligned with the global pricing structure set by our headquarters in Belgium. This ensures consistency across all our 1400 locations worldwide. We understand that pricing can vary between countries due to factors such as import duties and local market conditions ext.
Therefore, comparisons between UK prices and those in France may not always be directly applicable.


Warm regards,
Leonidas Brighton
Customer Service Team

Rated 5 out of 5 stars

Love these chocolates

Love these chocolates. They are really the best. Excellent service every time.

22 April 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Mr. Packer,

Thank you so much for your glowing 5-star review! We’re thrilled to hear that you love our chocolates and consistently receive excellent service.

At Leonidas Brighton, we take pride in offering a wide selection of Belgian chocolates, all made with 100% pure cocoa butter and no palm oil. Our chocolates are freshly delivered weekly from the Leonidas factory in Brussels and are stored in a climate-controlled environment to ensure optimal freshness. Each box is hand-packed with attention to detail, and we offer customization options to make your gift even more special.

We look forward to delighting you with more of our delectable treats!

Warm regards,
Leonidas Brighton
Customer Service Team

Rated 5 out of 5 stars

Excellent delivery time and delicious…

Excellent delivery time and delicious chocolates.

24 April 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Esti,

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you were pleased with both our delivery speed and the quality of our chocolates.

At Leonidas Brighton, we take pride in offering a wide selection of Belgian chocolates, all made with 100% pure cocoa butter and no palm oil. Our chocolates are freshly delivered weekly from the Leonidas factory in Brussels and are stored in a climate-controlled environment to ensure optimal freshness. Each box is hand-packed with attention to detail, and we offer customization options to make your gift even more special.

If you’re interested in exploring more of our offerings, here are some selections that you might enjoy:
• Manon Pralines: Our signature praline, featuring a smooth chocolate shell filled with a light butter cream. Available in various flavors, including white, milk, and dark chocolate.
• Napolitains Chocolate Squares: A delightful assortment of 36 chocolate squares in flavors like São Tomé 72% dark chocolate, milk, and white chocolate, perfect for sharing or gifting.
• Feuilletine Caramel Chocolate Bar: A harmonious blend of smooth, creamy chocolate, delicate crunch, and luscious caramel, offering a delightful taste experience.
• Leonidas Velvet Heart Large Box: Elegantly presented in a luxurious velvet box, this collection features heart-shaped chocolates filled with pure praliné and caramelised coffee cream, ideal for special occasions.

Feel free to explore our full range at leonidasbrighton.co.uk. If you have any questions or need assistance in selecting the perfect chocolates, don’t hesitate to reach out.

We look forward to delighting you with more of our delectable treats!

Warm regards,
Leonidas Brighton
Customer Service Team

Rated 5 out of 5 stars

Delicious

Best violet chocs there are

20 April 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Mark,

Thank you for your delightful 5-star review! We’re thrilled to hear that you enjoyed our violet chocolates.

Our Dark Violet Ganache Easter Mini Eggs offer a refined harmony of tastes, combining the profound richness of high-quality dark chocolate with the delicate, fruity undertones of violet. Each piece guarantees a creamy, smooth ganache filling, flavoured with the fruity flavour of the violet—a perfect match with the intensity of the dark chocolate . 

Additionally, our Dark Purple Dark Chocolate with Violet Mini Egg is a gluten-free option that combines dark chocolate with a violet-flavored ganache, offering a delightful taste experience . 

We appreciate your feedback and look forward to delighting you with more of our delectable treats in the future!

Warm regards,
Leonidas Brighton
Customer Service Team

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