I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.
Contact info
Gold and Diamond Park, Building No. 3, Ground Floor, Sheikh Zayed Road, Dubai, U.A.E.
- + 971 4 379 1791
- contact@lens.me
- lens.me
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not original contact lenses
Scam! First of all their contact lenses aren't even an original brand - but a replica (from Dubai where everything is a replica) and second they'll leave your eyes red, irritated and you'll spend more more on eye doctor later on
Avoid at all costs!
I have been a customer of Lense me…
I have been a customer of Lense me since I was in Saudi Arabia, now in Germany and still ordering lenses from them. The customer service is very responsive, I have some problems with the lense delivery but the customer service sent me a replacement after my initial complaint. They are very customer oriented and very professional. Thanks specially to Dhessa in customer support.
New nice clear soft lens ..the best ever
Well....we started off rough......but ur company worked with me ....and understood that my eyes sight was very important to me!!!!.....they quickly send me a new pair...and everything now is GREAT!!!!...THANKS MUCH!!!!!
Great shopping experience from purchase…
Great shopping experience from purchase to delivery.
I love Lens me amazing quality contacts…
I love Lens me amazing quality contacts and fast delivery.
Very satisfied with my purchase
Very satisfied with my purchase. The contact lenses are stunning and matched my expectations. There was a minor delivery issue, but customer service was excellent—prompt, helpful, and efficient in resolving the matter. Overall, a great experience and I would confidently order again.
One of my contacts was damaged and I…
One of my contacts was damaged and I couldn’t use it for anything so I ordered one more and now it’s complete set
Contact lens arrived in great condition…
Contact lens arrived in great condition and expiry date until 2028. Very happy, excellent quality .. will buy again.
I was very pleased with the speed of…
I was very pleased with the speed of shipping;
however one of the lenses has already broken.
I will buy another brand of contact lenses again.
I love lens.me
I love lens.me! Shipping is so fast! I got everything I ordered and the colored contact look fabulous in my eyes! Compliments all day!
Happy Bunny
Quick, easy, exactly as described happy with my purchase and would definitely buy again
Presented beautifully
Presented beautifully. The lenses did not suit my dry eyes and felt very uncomfortable however, would not hesitate in using Lens.me site again to try out a different brand. Thank you for the make up case- so useful
I’ve been ordering from here for years…
I’ve been ordering from here for years and they keep shipping faster and the quality has always been great. Only once did I have an issue with a lens and they sent me a replacement.
Simple ordering process and shipping…
Simple ordering process and shipping was faster than expected
Easy to order
Easy to order, shipped and delivered in a timely fashion. So far I am loving the contacts.
Eye infección
I’ve bough their contacts multiple times (solotica ). And is been great till this last time . I decided to order the Bella brand well they gave me an eye infection and you see blurry . Idk if it the brand or their defective . I reached out to costumer service multiple times and I’ve just gotten ignore . That’s how they treat their faithful costumers .
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








