lens.me Reviews 3,669

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, comfort, and natural appearance, often highlighting the stylish and modern options available. Many consumers appreciate the fast and reliable delivery service, with orders frequently arriving sooner than expected and in beautiful packaging. The customer service is frequently described as exceptional, with staff being helpful, responsive, and efficient in resolving issues and providing support. However, some customers experienced issues with product quality, noting that certain lenses were uncomfortable, caused irritation, or did not provide the expected color change. A few reviewers also mentioned problems with delivery times being longer than anticipated, especially when paying for expedited shipping, and difficulties with tracking or returning items due to the company's location.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting great lenses, quality, and a wide... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast shipping and quick... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as excellent,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the good quality, comfort, and natural... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more


Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Not original contact lenses

Scam! First of all their contact lenses aren't even an original brand - but a replica (from Dubai where everything is a replica) and second they'll leave your eyes red, irritated and you'll spend more more on eye doctor later on
Avoid at all costs!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I have been a customer of Lense me…

I have been a customer of Lense me since I was in Saudi Arabia, now in Germany and still ordering lenses from them. The customer service is very responsive, I have some problems with the lense delivery but the customer service sent me a replacement after my initial complaint. They are very customer oriented and very professional. Thanks specially to Dhessa in customer support.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied with my purchase

Very satisfied with my purchase. The contact lenses are stunning and matched my expectations. There was a minor delivery issue, but customer service was excellent—prompt, helpful, and efficient in resolving the matter. Overall, a great experience and I would confidently order again.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

I love lens.me

I love lens.me! Shipping is so fast! I got everything I ordered and the colored contact look fabulous in my eyes! Compliments all day!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Happy Bunny

Quick, easy, exactly as described happy with my purchase and would definitely buy again

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Presented beautifully

Presented beautifully. The lenses did not suit my dry eyes and felt very uncomfortable however, would not hesitate in using Lens.me site again to try out a different brand. Thank you for the make up case- so useful

17 May 2025
Unprompted review
Rated 1 out of 5 stars

Eye infección

I’ve bough their contacts multiple times (solotica ). And is been great till this last time . I decided to order the Bella brand well they gave me an eye infection and you see blurry . Idk if it the brand or their defective . I reached out to costumer service multiple times and I’ve just gotten ignore . That’s how they treat their faithful costumers .

28 March 2025
Unprompted review

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