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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, comfort, and natural appearance, often highlighting the stylish and modern options available. Many consumers appreciate the fast and reliable delivery service, with orders frequently arriving sooner than expected and in beautiful packaging. The customer service is frequently described as exceptional, with staff being helpful, responsive, and efficient in resolving issues and providing support. However, some customers experienced issues with product quality, noting that certain lenses were uncomfortable, caused irritation, or did not provide the expected color change. A few reviewers also mentioned problems with delivery times being longer than anticipated, especially when paying for expedited shipping, and difficulties with tracking or returning items due to the company's location.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting great lenses, quality, and a wide... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast shipping and quick... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as excellent,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the good quality, comfort, and natural... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more


Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Excellent. I’ve been a customer for almost 10 years. I had a problem once with a package not coming on time. And lens me sent me a pair for free via express mail. Very happy customer. Go customer service, always discount codes and great products 👍

21 August 2025
Unprompted review
Rated 5 out of 5 stars

the lenses are great

the lenses are great. Spoke to customer service and had an excellent experience. Have ordered more from lens.me since. Thank you!

13 August 2025
Unprompted review
Rated 4 out of 5 stars

I always buy my lenses from your page

I always buy my lenses from your page, it’s always great. However last time I purchased; the delivery took too long, usually my order gets delivered in 1-2 days max. I was traveling 5 days after I ordered this time. Till the day before my flight the order didn’t arrive.
Contacting post office to track my package was too complicated as they kept claiming it’s not in the system. Tracking the shipment was difficult as its shipped via third party company. I had to reach the third party shipping company head office to collect the package. When I asked why the delay, they claimed they don’t have my address and I didn't pick up when they called?
My address was given when I placed my order. And it was clearly written on the pack. I understand this is the fault of the shipping company, however I never had this delay in previous times I ordered from lens.me.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Wow! Great experience!

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communication from this company as well. I’m a happy customer!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

I love my new lenses!

I love my new lenses! They arrived in three days from Dubai to the USA! AMAZING experience! Lens.me answered any questions that I had immediately via email. Fantastic company!

24 July 2025
Unprompted review
Rated 5 out of 5 stars

High quality

Lens.me brings THE highest quality lenses the price to quality ratio is insane compared to other brands, high recommended

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Best Lens Options. Best Customer Service

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”. I contact lens.me Customer Service and package always arrives about a week later. I am grateful for this contact lens provider. The products are stylish and modern. And best of all, they offer my positive power in yearly lens. No complaints.

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Not original contact lenses

Scam! First of all their contact lenses aren't even an original brand - but a replica (from Dubai where everything is a replica) and second they'll leave your eyes red, irritated and you'll spend more more on eye doctor later on
Avoid at all costs!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I have been a customer of Lense me…

I have been a customer of Lense me since I was in Saudi Arabia, now in Germany and still ordering lenses from them. The customer service is very responsive, I have some problems with the lense delivery but the customer service sent me a replacement after my initial complaint. They are very customer oriented and very professional. Thanks specially to Dhessa in customer support.

15 July 2025
Unprompted review

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