lemonlunar.co Reviews 179

They will steal from you. Do not order this from your company. They do not ship out packages or respond to customer service emails. They will pretend it’s the “couriers” fault but they didn’t even dispatch the order to the shipping company. They just created a shipping label for over a month. Shut this company down.

DO NOT BUY! Package never arrived, they do not use a courier with signature on delivery or even proof of delivery. Spoke to customer service multiple times and they could not offer proof of delivery, would not resend the dress or give refund. Lose my money.

Arrived really quickly and stunning outfit

love the items, good quality and perfect m size

too bad when received the goods, the attached stone fell off and they blamed the customer. too bad. I advise you not to buy.

Burgundy diamond Top fit to perfection, one of the most iconic pieces I’ve bought & surprising very comfortable! Thankyou Lemon Lunar 🍋 🤍xx

I had an absolutely amazing experience with Lemon Lunar. The outfits I ordered looked exactly like the photos and were of exceptional quality. They fit perfectly and looked stunning, I received countless compliments while wearing them! Communication throughout the process was efficient and seamless, and my parcel arrived well-packaged and in perfect condition. Highly recommended!

I bought few items for over 300 Euros. Package was never sent.. How this is even possible that they exist??? Does anyone know how to get money back? I would like to take this further

Please don’t bother ordering. I ordered £130 worth of items and they didn’t send me them so I emailed, they never responded I then sent another email saying I’m going to do a dispute they then sent me an email to cancel my order but say ‘not yet refunded you’ makes absolutely no sense to me. I don’t know why companies open these websites to just not send people their money or items. It’s so crazy. Your stealing from people and you don’t understand how this affects people life’s. Please rethink your customer service.

I ordered a two-piece set from this company that were sold separately I received the top, never received the bottom customer service refused to refund me back my money.

Where do I even begin?

I received a damaged dress that cost £130, in the wrong size, and it wasn’t even delivered next day as I had paid for. I've been trying to resolve this issue with them since the 26th of August, and it’s now the 19th of September. Despite this, they’ve refused to issue a refund and have been ignoring my attempts to contact them. Only when I threatened legal action did they start responding. Their inadequate customer service is appalling, and it’s shocking they’re allowed to run a business this way.

2 holes in the seams of a £60 dress (clearly an issue with the stitching). Emailed as soon as I got the dress and they sent a returns label at 4:30pm on a Friday of bank holiday weekend. Emailed back straight away and still hadn’t received a reply until Wednesday so had to email again. Now refusing to give me any kind of refund. This is still ongoing from August 19th and we’re now on 30th
Constantly having to chase things up, no one’s listening to a word I’m saying and the quality of the clothes are terrible
DO NOT ORDER FROM HERE

Horrific company. Don’t know why I bothered trusting in it again. Ordered 3 items did not suit me so requested to return within a week of receiving them. No response to any emails or dms

I had ordered a dress, it arrived and was already broken. I wanted to send it back and had to pay the delivery costs and customs fees myself, which were over 60€ and at that point I wasn't sure if I would get my money back. Or they said I would get a voucher. I absolutely cannot recommend this company, both the quality of the dress and the customer service were poor

Bought two dresses. One dress broke without even wearing even though it cost £130. 2nd dress material ripped after one wear. Customer service was poor as was slow and lacked understanding.

Few months ago I saw a swimsuit in lemonlunar. I didn't purchase it as I read a lot of negative reviews about delays, wrong sizes and bad quality. The cost of the swimsuit including the next day delivery was £70. That is a reasonable price for a swimsuit. My order arrived perfectly on time. I placed the order on Monday night and I received it today (Wednesday). The quality is really good and the swimsuit is perfect. I don't understand why this company has all this negative comments. I'm glad I found a perfect swimsuit for my summer holiday and I'll definitely purchase more items in the future.

The outfit looked super cheap and I paid £80 for it.
It took them 2 days to give me their return address. Waited a week and asked why refund hadn’t been made, they said they hadn’t received it. I sent it on a first class delivery.
After 3 weeks they were still lying saying they hadn’t received my parcel so I didn’t get my money back.
Do not order from them.

Terrible Experience - Damaged Garment and No Response**

I ordered a garment from this company and it arrived damaged. Despite numerous attempts to contact their customer service, I received no response, no resolution, and certainly no refund. This is completely unacceptable and unprofessional.

I used Clearpay for the purchase and have now escalated the issue with them, hoping they will reconsider their association with this company. Avoid this retailer at all costs if you value your time and money.

This has been an incredibly frustrating experience and I strongly advise against using this company.

**Rating: 1/5**

If I could give zero stars I would.
This company is an absolute scam, paid over the odds for a dress that turned out to be a cheap, thin cotton sheath with stitching that was falling apart.
They now won’t respond to my emails after I returned the dress, please DO NOT SHOP HERE!!!

I bought something just over a month ago and paid for next day delivery, when the item arrived I realised I was sent the wrong size, I ordered an xs and I was sent a medium. Straight away I emailed to let them know their mistake and for them to send me a returns label. After a lot of back and forth I finally got the returns label and sent the item back but I have still not received a refund?!! I have emailed numerous times but still have had no response. They are sending wrong items and stealing money from people. Never had a worse experience from a shop or customer service.