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LegalZoom Reviews 

32,185
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 9,738 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being professional, knowledgeable, and genuinely caring, often making complex tasks simple. Many people highlight exceptional customer service and appreciate the quick response times and overall smooth, easy process. However, some customers also noted issues with communication and support responsiveness. People mentioned significant delays in document revisions or receiving notifications, sometimes leading to missed deadlines. A few others felt support was unhelpful or unresponsive when trying to resolve issues or get assistance.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their knowledge, professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and accuracy of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the process was easy... See more

Response time

Customers generally report positive experiences with response times, praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My customer service agent named "Jay" did a fantastic job! More specifically, he spoke very clearly and confidently as he assisted me to tediously revise and update my POA, Last Will & Testament... See more

Rated 5 out of 5 stars

I absolutely love how simple and easy this filing process was! To add to that simplicity, I was offered a number of important and valuable tools I did not consider needing originally! Thank you legal... See more

Company replied

Rated 5 out of 5 stars

Filed an LLC many years ago and they hadn't brought it along to their new portal. But, I spoke with one of their representatives and they scanned/uploaded it immediately. Great customer service!

Rated 5 out of 5 stars

Consistently genuine service. I feel and think Legal Zoom knows what they are doing...and care about what they do. A rare and exceptional combination of compitence and caring.

Company replied


Company details

  1. Legal Services
  2. Business Administration Service
  3. Business to Business Service
  4. Estate Planning Attorney
  5. Intellectual Property Registry

About LegalZoom

Written by the company

About us

LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.

By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.

A few highlights:

  • 25+ years leading the industry
  • 9M+ legal solutions delivered
  • #1 choice for small businesses

LegalZoom offers:

  • Business formation services for LLCs, corporations, nonprofits, and DBAs
  • Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
  • Comprehensive estate plan services including wills and trusts
  • Personalized legal support through attorneys and guided online tools

Get Started with LegalZoom

Written by the company

Life is more legal than you think.
We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.

LZ 100% Accurate Filing Guarantee

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.

Contact info

Your trusted partner for legal solutions

Empowering your success at every step

4.6

Excellent

TrustScore 4.5 out of 5

32K reviews

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4.6

All reviews

(32,185)

8,874 reviews in the last 12 months

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Rated 5 out of 5 stars

LegalZoom is always my first choice…

LegalZoom is always my first choice when it comes to legal documents and now this process has been very simple with clarity being provided on each page through the process. Thank you LegalZoom!

1 August 2026
LegalZoom logo

Reply from LegalZoom

Steven,

We're so pleased to hear that our legal document process has been simple and clear for you. We truly appreciate your trust in us and are delighted to be your first choice.

Best,
Shubhi

Rated 5 out of 5 stars

Excellent customer service as always…

Excellent customer service as always thank u legal zoom

2 July 2026
LegalZoom logo

Reply from LegalZoom

THRASHPHOTONIX,

We're so glad to hear that you consistently receive excellent customer service from us. We truly appreciate your positive feedback!

Best,
Shubhi

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, responsive, and professional. I’d love chatting with them again.

31 July 2026
LegalZoom logo

Reply from LegalZoom

Nancy,

We're so glad our team was knowledgeable, responsive, and professional. We appreciate your positive feedback and look forward to assisting you again!

Best,
Shubhi

Rated 5 out of 5 stars

He was very patient

He was very patient. Good guy.

31 July 2026
LegalZoom logo

Reply from LegalZoom

Chris,

We are so glad to hear that our team member was very patient. We truly appreciate you taking the time to share your positive experience with us!

Best,
Shubhi

Rated 5 out of 5 stars

Easy & Straight forward process

Easy & Straight forward process

31 July 2026
LegalZoom logo

Reply from LegalZoom

T Banks,

We are delighted to hear that you found our process easy and straightforward. We appreciate your positive feedback.

Best,
Shubhi

Rated 4 out of 5 stars

Fast easy llc setup

The process was easy to follow online. I am looking forward to my business relationship with legalzoom.

31 July 2026
LegalZoom logo

Reply from LegalZoom

Treneice,

We're so glad to hear that you found our online process easy to follow. We appreciate your positive feedback and look forward to a successful business relationship with you!

Best,
Shubhi

Rated 5 out of 5 stars

Very helpful and effective

She was able to address my issue quickly.

31 July 2026
LegalZoom logo

Reply from LegalZoom

Chris,

We are so happy to hear that your issue was addressed quickly. We appreciate you sharing your positive experience with us!

Best,
Shubhi

Rated 5 out of 5 stars

They listen

They listen and they were very helpful

30 July 2026
LegalZoom logo

Reply from LegalZoom

Rafael,

We are so glad to hear that our team was helpful and listened to your needs. We appreciate you sharing your positive experience with us!

Best,
Shubhi

Rated 5 out of 5 stars
LegalZoom logo

Reply from LegalZoom

Salvatore,

We're so glad to hear that our services were quick and easy for you. We truly appreciate you taking the time to share your positive feedback.

Best,
Shubhi

Rated 5 out of 5 stars

Miguel was incredibly helpful

Miguel was incredibly helpful, friendly, kind and professional!

31 July 2026
LegalZoom logo

Reply from LegalZoom

David,

We are so glad to hear that our team member was incredibly helpful, friendly, kind, and professional. We appreciate your positive feedback!

Best,
Shubhi

Rated 5 out of 5 stars

I love how LegalZoom makes a…

I love how LegalZoom makes a complicated task like filing an LLC and makes it simple. Amazing Platform.

31 July 2026
LegalZoom logo

Reply from LegalZoom

Adrian,

We're so happy to hear that we could simplify the complicated task of filing an LLC for you. It's wonderful to know you found our platform amazing!

Best,
Shubhi

Rated 2 out of 5 stars

The upselling is outrageous

The upselling is outrageous, and the cost is too. There are many other options; use them. I was creating my site through Wix, and this option came up. It seemed easier to do because my state's vendor site for filing on my own was taking a long time to communicate with me. I have so many regrets.

31 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Jennifer,

We appreciate you sharing your experience and feedback regarding the costs of starting a business. We understand your frustration with the number of options we provide to cover the many types and needs of various businesses. Thank you for your review.

Best,
Jason

Rated 5 out of 5 stars

The customer service rep was very…

The customer service rep was very professional and helpful with my problem.

31 July 2026
LegalZoom logo

Reply from LegalZoom

Joseph,

We are so glad our customer service representative was professional and helpful. We appreciate your kind words!

Best,
Shubhi

Rated 5 out of 5 stars

I absolutely love how simple and easy…

I absolutely love how simple and easy this filing process was! To add to that simplicity, I was offered a number of important and valuable tools I did not consider needing originally! Thank you legal zoom!

31 July 2026
LegalZoom logo

Reply from LegalZoom

Dalton,

We're so happy to hear that your filing process was simple and easy! We appreciate you highlighting the valuable tools we offered that you found beneficial.

Best,
Shubhi

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