My customer service agent named "Jay" did a fantastic job! More specifically, he spoke very clearly and confidently as he assisted me to tediously revise and update my POA, Last Will & Testament... See more
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I absolutely love how simple and easy this filing process was! To add to that simplicity, I was offered a number of important and valuable tools I did not consider needing originally! Thank you legal... See more
Company replied
Filed an LLC many years ago and they hadn't brought it along to their new portal. But, I spoke with one of their representatives and they scanned/uploaded it immediately. Great customer service!
Consistently genuine service. I feel and think Legal Zoom knows what they are doing...and care about what they do. A rare and exceptional combination of compitence and caring.
Company replied
Company details
- Legal Services
- Business Administration Service
- Business to Business Service
- Estate Planning Attorney
- Intellectual Property Registry
About LegalZoom
Written by the company
About us
LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.
By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.
A few highlights:
- 25+ years leading the industry
- 9M+ legal solutions delivered
- #1 choice for small businesses
LegalZoom offers:
- Business formation services for LLCs, corporations, nonprofits, and DBAs
- Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
- Comprehensive estate plan services including wills and trusts
- Personalized legal support through attorneys and guided online tools
Written by the company
- Life is more legal than you think.
- We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.
LZ 100% Accurate Filing Guarantee
We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.
Contact info
954 Villa St, 94041, Mountain View, United States
- 3239628600
- customersupport@legalzoom.com,
- legalzoom.com
Your trusted partner for legal solutions
4.6
Excellent
32K reviews
Asks customers to review
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Mistaken Identity of an LLC.
I used LegalZoom to start an LLC for a foundation my family is starting on behalf of our father who passed. We realized after the fact that an LLC is not the path we wanted to go down so I reached out to Jay and let him know what was going on and if possible I’d like to cancel my order. Jay was extremely helpful in helping me get over to Shraddha in customer service. Shraddha was just as helpful and I did not feel at all like a burden while I was explaining what happened and what we meant to do. Thank you for helping me navigate through this.
30 July 2026
The agent was extremely helpful and…
The agent was extremely helpful and patient as i went through the process - explaining everything as we went making the process painless.
30 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from LegalZoom
Sean,
We're happy to hear that our service was great in helping you form your LLC. We appreciate your positive feedback!
Best,
Shubhi
I spoke with 4 representatives and each…
I spoke with 4 representatives and each representative earned a ⭐️⭐️⭐️⭐️⭐️.
All were fluent, knowledgeable, patient,
& thorough.
Thank you Legal Zoom Team!
29 July 2026
Reply from LegalZoom
Michel,
We're so happy to hear that our representatives were helpful. We appreciate you acknowledging the excellent service you received from our team.
Best,
Shubhi
I left my call with LegalZoom feeling a weight lifted off my shoulders.
My initial call was to cancel supportive services and my call ended with working with incredibly professional team members who helped Support next steps for our nonprofit processes. Your team member Loren Kelly is truly a professional and represented LegalZoom wonderfully!
I am grateful.
29 July 2026
Reply from LegalZoom
Jennifer,
We're so glad to hear about your positive experience with our team member, Loren Kelly. It's wonderful that we could assist your nonprofit with its next steps, and we appreciate you sharing your gratitude!
Best,
Shubhi
Rita Davis was great
Rita Davis was great! no constructive criticism or complaints
29 July 2026
Unprompted review
Reply from LegalZoom
Chandler,
We're so happy to hear that our team member, Rita Davis, was helpful! We appreciate you taking the time to share your positive experience.
Best,
Shubhi
The person the line was very polite and…
The person the line was very polite and directed me to the right people.
29 July 2026
Reply from LegalZoom
Vivian,
We are so glad our team member supported and directed you to the right people. We appreciate your positive feedback!
Best,
Shubhi
Fast and helpful
29 July 2026
Reply from LegalZoom
Jon,
We are so glad to hear that our support person was excellent and helpful. We appreciate you sharing your positive experience with us!
Best,
Shubhi
Helpful and informative
Sanreo responded to my questions quickly and was very helpful and friendly throughout the chat.
29 July 2026
Reply from LegalZoom
John,
We're so glad to hear our team member responded to your questions quickly and was helpful. We appreciate your positive feedback!
Best,
Shubhi
It wasn't as complicated as I thought.
29 July 2026
Unprompted review
Reply from LegalZoom
Rami,
We are so pleased to hear that your experience was straightforward and positive. Thank you for sharing your valuable feedback with us!
Best,
Shubhi
Very helpful and professional in…
Very helpful and professional in guiding my legal inquiries
29 July 2026
Reply from LegalZoom
Heather,
We're so glad to hear that our team was helpful and professional in assisting with your legal inquiries. We appreciate your positive feedback!
Best,
Shubhi
Excellent customer service!
Vanessa was a BIG help to us as we attempted to navigate the Legal Zoom website and set up our living trust.
29 July 2026
Reply from LegalZoom
Steve,
We're so glad to hear that Venessa was able to assist you with your living trust. We appreciate your positive feedback!
Best,
Shubhi
Reply from LegalZoom
Dennis,
We're so happy to hear that your experience was great and that everything was so easy for you. Thank you for your positive feedback!
Best,
Shubhi
Outstanding
Outstanding. Very easy and so affordable. True: I am a retired attorney, and I'd rather pay a few dollars than complete and file my own paperwork. LZ makes the process so easy, even my golden retriever could do it!
29 July 2026
Reply from LegalZoom
Rich,
We're so delighted to hear that our service made the process so easy and affordable for you. It's wonderful to know that even a retired attorney finds our platform straightforward and efficient.
Best,
Shubhi
Amazing thank you for helping me you…
Amazing thank you for helping me you guys were great
29 July 2026
Reply from LegalZoom
Gary,
We appreciate you sharing your positive experience with us. We are so glad we could provide great assistance and that you found our team to be great!
Best,
Shubhi
It was quick and easy
29 July 2026
Reply from LegalZoom
LM,
We're so happy to hear that your experience was great! Thank you for sharing your positive feedback with us.
Best,
Shubhi
the price and how simple the process…
the price and how simple the process was , was great
29 July 2026
Reply from LegalZoom
Cory,
We're so pleased you found our pricing satisfactory and the process simple. Thank you for your positive feedback!
Best,
Shubhi
Pay close attention to renewal date.
Below is my original post complaining about my attempt to cancel before being charged for an an automated renewal. Since that time, Legalzoom contacted me and gave me a refund of the renewal charge. I upped the number of stars to 4 because the underlying product did meet my needs and they made the refund.
Original post:
"Legalzoom lied to me about the renewal of a trial period. I prepared one document during the trial period and while we were reviewing it, Legalzoom sent me a note that it would renew on the 29th of the month. When I called to cancel, they informed me that it actually renewed one day earlier than their notice stated. A clear rip-off."
28 July 2026
Unprompted review
Reply from LegalZoom
Hi,
I have requested more information so I can look up your account and escalate to our Care team so that we get a chance to make this right.
Regards,
Jason
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