My customer service agent named "Jay" did a fantastic job! More specifically, he spoke very clearly and confidently as he assisted me to tediously revise and update my POA, Last Will & Testament... See more
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Review summary
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I absolutely love how simple and easy this filing process was! To add to that simplicity, I was offered a number of important and valuable tools I did not consider needing originally! Thank you legal... See more
Company replied
Filed an LLC many years ago and they hadn't brought it along to their new portal. But, I spoke with one of their representatives and they scanned/uploaded it immediately. Great customer service!
Consistently genuine service. I feel and think Legal Zoom knows what they are doing...and care about what they do. A rare and exceptional combination of compitence and caring.
Company replied
Company details
- Legal Services
- Business Administration Service
- Business to Business Service
- Estate Planning Attorney
- Intellectual Property Registry
About LegalZoom
Written by the company
About us
LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.
By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.
A few highlights:
- 25+ years leading the industry
- 9M+ legal solutions delivered
- #1 choice for small businesses
LegalZoom offers:
- Business formation services for LLCs, corporations, nonprofits, and DBAs
- Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
- Comprehensive estate plan services including wills and trusts
- Personalized legal support through attorneys and guided online tools
Written by the company
- Life is more legal than you think.
- We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.
LZ 100% Accurate Filing Guarantee
We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.
Contact info
954 Villa St, 94041, Mountain View, United States
- 3239628600
- customersupport@legalzoom.com,
- legalzoom.com
Your trusted partner for legal solutions
4.6
Excellent
32K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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LLC and State filing done thanks to…
LLC and State filing done thanks to LegalZoom. They are on top of things for you.
31 July 2026
Filed an LLC many years ago and they…
Filed an LLC many years ago and they hadn't brought it along to their new portal. But, I spoke with one of their representatives and they scanned/uploaded it immediately. Great customer service!
31 July 2026
The customer service and informative information was priceless I’m so glad that I chose Legal Zoom
The information provided by the specialist was absolutely priceless I’m beyond pleased with the customer service
31 July 2026
Customer service was very helpful
31 July 2026
This is my second review.
This is my second review.
Some things I want to suggest-
Please connect the dots at ur end with the help of AI tools, so that info flow is good and when for example I paid for my copyrights, I can get my discounts immediately.
And on the landing page, provide a search bar for ur services.
Like-
Looking for copyright?
Want to make an appointment?
Chk status..!
Etc!
Other than that, the package is great and is very helpful for people like me.
I recently finished all my work for my book-Mystical Maya!
The team was very helpful.
And
When this book is published, it will be a great read for allll…!
It took me a decade to put this book together and it is a beautiful science fiction story of Maya and her journey!
Just remember… karma is the shadow of your soul!
And….the soul never dies!!!!
Thanks to all who helped me- lawyers and copyright experts!
Cheers!
28 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
guide me through every step
31 July 2026
Reply from LegalZoom
Hi Jeffrey,
We appreciate your feedback and are here to help guide you through every step of the process. We are committed to providing clear assistance with business formations.
Best,
Aishwarya
Genuinely great service!
I had all my questions answered and understood what was going on. Got the help I needed.
30 July 2026
Reply from LegalZoom
Hi Cathy,
We're so glad we could answer all your questions and that you understood what was going on. We appreciate your positive feedback for our customer service!
Best,
Aishwarya
I asked about a very old order
I asked about a very old order. He looked it up in no time and explained why we did not receive our binder.
30 July 2026
Reply from LegalZoom
Hi Anna,
We're glad we could quickly resolve your query about the past order and clarify the binder's status. We appreciate your feedback for our customer support!
Best,
Aishwarya
Reply from LegalZoom
Hi Matthew,
We are so glad we could assist you and prevent a bad situation. Your safety is our priority. Thanks for your feedback about our customer support.
Best,
Aishwarya
Amazing customer service
John was absolutely amazing. Broke everything down and helped me understand the process and what I will be paying for!
30 July 2026
Reply from LegalZoom
Hi Alex,
We are so happy to hear that our team member was able to clarify the process and help you understand the cost breakdown. We appreciate your positive feedback for our customer support!
Best,
Jason
Representative was courteous
Representative was courteous, patient, listened and was professional . Did not sound hurried. Able to accurately provide the required information and strategies to complete the request i made.
30 July 2026
Reply from LegalZoom
Hi Ignacio,
We're happy to hear that our representative was courteous, patient, and professional on the support call. We appreciate you acknowledging their ability to accurately provide the required information and strategies.
Best,
Aishwarya
Very helpful and accurate-detailed as…
Very helpful and accurate-detailed as well. Info given was presented in an understanding manner. Thanks.
30 July 2026
Reply from LegalZoom
Hi Smith,
We're happy to hear that the information provided was helpful, accurate, and easy to understand. We appreciate your positive feedback for our customer service!
Best,
Aishwarya
Dymond was awesome
Dymond was punctual, professional, and knowledgeable. She was very friendly and let us know when you would follow-up to ensure we complete the required steps. great service
30 July 2026
Unprompted review
Reply from LegalZoom
Hi Ibrahim,
We appreciate your feedback! We're glad to hear our team member, Dymond, was punctual, professional, and knowledgeable. We're happy you received great customer service.
Best,
Aishwarya
Ronie was extremely helpful and full of…
Ronie was extremely helpful and full of knowledge on this product.
30 July 2026
Great support by Raj!! Raj calmly walked me through my…
Raj calmly walked me through my documents stored online. He reviewed everything and confirmed that all of my documents and changes had been made by Legal zoom. He took the weight off my shoulders that all documents were in order. Many thanks to Raj and to Legal zoom!!!
30 July 2026
Lisa Montoya has done an amazing job…
Lisa Montoya has done an amazing job getting my business credit where it need to be she has excellent customer service skills also she's very understandable if I made a mistake she make sure I correct it if Legal Zoom had more Lisa's every customer will have a smile on their faces cause she a very nice person. Thank you Lisa for how far you've got me with my business credit
29 July 2026
Unprompted review
Disgusting
Disgusting, I will Never do business with them again still trying to get my S-Corp completed that I paid them for June 9th , 2026 - $99.00
Still not completed 51 days in -
Registered Agent still not correct -
Never will I do business with ever again
Aggravating
Disgusting
6 June 2026
Unprompted review
Reply from LegalZoom
Hi Christopher,
Chris B from our Escalations team spoke on the phone earlier today (around 3:40pm ET) with the other person on the account (not naming here for privacy). Chris is working to make sure we get this right.
Best,
Jason
Lisa Montoya was great!
30 July 2026
Unprompted review
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