My customer service agent named "Jay" did a fantastic job! More specifically, he spoke very clearly and confidently as he assisted me to tediously revise and update my POA, Last Will & Testament... See more
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I absolutely love how simple and easy this filing process was! To add to that simplicity, I was offered a number of important and valuable tools I did not consider needing originally! Thank you legal... See more
Company replied
Filed an LLC many years ago and they hadn't brought it along to their new portal. But, I spoke with one of their representatives and they scanned/uploaded it immediately. Great customer service!
Consistently genuine service. I feel and think Legal Zoom knows what they are doing...and care about what they do. A rare and exceptional combination of compitence and caring.
Company replied
Company details
- Legal Services
- Business Administration Service
- Business to Business Service
- Estate Planning Attorney
- Intellectual Property Registry
About LegalZoom
Written by the company
About us
LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.
By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.
A few highlights:
- 25+ years leading the industry
- 9M+ legal solutions delivered
- #1 choice for small businesses
LegalZoom offers:
- Business formation services for LLCs, corporations, nonprofits, and DBAs
- Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
- Comprehensive estate plan services including wills and trusts
- Personalized legal support through attorneys and guided online tools
Written by the company
- Life is more legal than you think.
- We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.
LZ 100% Accurate Filing Guarantee
We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.
Contact info
954 Villa St, 94041, Mountain View, United States
- 3239628600
- customersupport@legalzoom.com,
- legalzoom.com
Your trusted partner for legal solutions
4.6
Excellent
32K reviews
Asks customers to review
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My tax expert Julie was amazing & very…
My tax expert Julie was amazing & very patient
3 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was able to complete all of my goals…
I was able to complete all of my goals in what has occurred to be a One-stop-shop.
4 August 2026
Reply from LegalZoom
Chris,
We are so happy to hear that you were able to achieve all of your goals with us. We appreciate you sharing your positive feedback!
Best,
Shubhi
Eden was very helpful
Eden was very helpful, however, when I go back into my legalzoom it shows the payment is still owing, however, he said he was going to take care of the payment and I provided him with my credit card info to do it. I am a bit concerned.
3 August 2026
Reply from LegalZoom
Diane,
We appreciate you bringing this payment concern to our attention. We understand your worry about the pending payment status. We are actively looking into this matter to ensure it's resolved promptly for you.
Best,
Shubhi
Lea answered all my questions…
Lea answered all my questions perfectly. She was courteous, friendly and diligent. 10 out of 10!
3 August 2026
Reply from LegalZoom
Matthew,
We're so glad to hear our team member Lee answered all your questions perfectly. We appreciate your positive feedback!
Best,
Shubhi
Reply from LegalZoom
Justine,
We appreciate your kind words and positive feedback. We're so glad we could provide a helpful experience!
Best,
Shubhi
A simple Power of Attorney takes days not minutes!
I was writing up a simple Power of Attorney form I needed for tomorrow. I went through LegalZoom's pages of questions, selected that I wanted to download the document, paid for it, and then nothing happened. I couldn't find the document anywhere. The chatbot gave me directions that didn't match their website. I called their customer service telephone number and was transferred three times until I was in the right queue, where I sat for over 30 minutes.
While I was on hold, I was able to get a human on the chat who said it would be 2-4 days until I got the document that I did all the work myself. I could have gone to Staples or the UPS Store and purchased template documents faster.
They wouldn't cancel the order but said they would expedite it. I said I needed it by 9am ET. This is not my first experience with an online Legal Assistance site but I won't be back to Legal Zoom for any more business.
3 August 2026
Unprompted review
Reply from LegalZoom
Hi Eric,
I have requested more information so I can look up your account and escalate to our Care team so that we get a chance to make this right.
Regards,
Jason
Reply from LegalZoom
Nathalee,
We're so happy to hear that our service was fast and convenient for you. We appreciate you taking the time to leave us feedback!
Best,
Shubhi
I was so nervous about filing my LLC
I was so nervous about filing my LLC. I had no idea what I was doing. Legal Zoom made it so easy!
3 August 2026
Reply from LegalZoom
SB,
We're so glad we could make the LLC filing process straightforward for you! We understand it can feel daunting, and we're glad we could help.
Best,
Shubhi
Diamond is very professional easy to…
Diamond is very professional easy to work with I would definitely recommend diamond
3 August 2026
Unprompted review
Reply from LegalZoom
Chris,
We are so glad our team member, Diamond, was professional and easy to work with. We appreciate your recommendation!
Best,
Shubhi
Brianna Mares did a great job of…
Brianna Mares did a great job of leading through working with Dun and Bradstreet (and keeping me away from some pit falls!) She was very knowledgeable, and I look forward to continuing progress.
3 August 2026
Unprompted review
Reply from LegalZoom
Neil,
We're so glad to hear our team member, Brianna Mares, did a great job guiding you through the process and helping you avoid potential issues. We appreciate your kind words and look forward to your continued progress.
Best,
Shubhi
Excellent Customer Service
She was so patiently stayed on the phone while I input all info and completed the transaction.
She even confirmed that the order was placed successfully.
3 August 2026
Reply from LegalZoom
Thomas,
We appreciate your feedback! We're glad to hear our team member was patient and confirmed that your order was placed successfully. We're happy you had a positive experience.
Best,
Shubhi
Reply from LegalZoom
Jose,
We appreciate you letting us know that you received a quick response from our customer service team. We are so glad to hear about your positive experience!
Best,
Shubhi
Reply from LegalZoom
Zachary,
We are so happy to hear you had such a positive experience and that our team member was so helpful! We appreciate your kind words.
Best,
Shubhi
Reply from LegalZoom
TaTa,
We are so happy to hear that you love doing business with us! We appreciate your positive feedback and look forward to continuing to assist you.
Best,
Shubhi
Reply from LegalZoom
Kenneth,
We're so happy to hear that our customer service was great and that any problems were handled very well. We appreciate your feedback!
Best,
Shubhi
Kristiana is a great LegalZoom representative
Kristiana was an absolute delight to work with. We still have more steps for LegalZoom to complete with the Pennsylvania State Department in dissolving two businesses, however, I have confidence that all will be well based upon her focused, professional and friendly approach.
3 August 2026
Reply from LegalZoom
La-Verna,
We're so pleased to hear about your positive experience with our team member, Kristina. It's wonderful that their focused, professional, and friendly approach made you feel confident. We appreciate your kind words!
Best,
Shubhi
Reply from LegalZoom
Joan,
We appreciate your feedback. We are so glad to hear that our staff was knowledgeable and helpful.
Best,
Shubhi
Satisfied customer
My concerns were listened to and were taken care of before the call ended. One of the issues required supervisor approval, which was obtained during the call.
3 August 2026
Excellent Service!
I had questions and my representative Alfie walked me through the process of setting up an account and making sure I understood. He is a real asset to your business!
3 August 2026
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