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LegalZoom Reviews 

32,022
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and patient, making interactions pleasant and productive. Many people highlight the excellent customer service, noting quick response times and efficient problem resolution, often describing representatives as professional and kind. The overall service and user experience are consistently described as easy, straightforward, and providing peace of mind for consumers. However, some people mentioned dissatisfaction with customer service, reporting unresponsiveness to emails and a perceived lack of help in navigating complex processes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their patience, kindness, and... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, professional, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the helpfulness and efficiency of... See more

User experience

People report positive experiences with user experience, finding the process straightforward, simple, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a Consultation with Lisa M. Edgar Dickman, Law Offices of Lisa Edgar Dickman and she was thorough and immensely helpful. She was a referral from The Arroyo Law Firm, and I want to thank them fo... See more

Company replied

Rated 5 out of 5 stars

Without exception, what made this experience five star was the representative, Oliver, who assisted me. He answered all my questions and more and resolved my problems. He was patient and kind and ver... See more

Rated 5 out of 5 stars

Kennis was extremely helpful. Asked all the right questions and realized I needed more help than I thought! Kennis set me up with a manager and assistance through the whole process. Literally brought... See more

Rated 5 out of 5 stars

Available..Very knowledgeable..kind..good conversationalist.. didn't rush me through form answers..listened to my related stories..made me feel competent with my choices..empathized with my unusual ci... See more

Company replied


Company details

  1. Legal Services
  2. Business Administration Service
  3. Business to Business Service
  4. Estate Planning Attorney
  5. Intellectual Property Registry

About LegalZoom

Written by the company

About us

LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.

By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.

A few highlights:

  • 25+ years leading the industry
  • 9M+ legal solutions delivered
  • #1 choice for small businesses

LegalZoom offers:

  • Business formation services for LLCs, corporations, nonprofits, and DBAs
  • Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
  • Comprehensive estate plan services including wills and trusts
  • Personalized legal support through attorneys and guided online tools

Get Started with LegalZoom

Written by the company

Life is more legal than you think.
We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.

LZ 100% Accurate Filing Guarantee

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.

Contact info

Your trusted partner for legal solutions

Empowering your success at every step

4.6

Excellent

TrustScore 4.5 out of 5

32K reviews

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4.6

All reviews

(32,022)

9,787 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I spoke with 4 representatives and each…

I spoke with 4 representatives and each representative earned a ⭐️⭐️⭐️⭐️⭐️.
All were fluent, knowledgeable, patient,
& thorough.

Thank you Legal Zoom Team!

29 July 2026
LegalZoom logo

Reply from LegalZoom

Michel,

We're so happy to hear that our representatives were helpful. We appreciate you acknowledging the excellent service you received from our team.

Best,
Shubhi

Rated 5 out of 5 stars

I left my call with LegalZoom feeling a weight lifted off my shoulders.

My initial call was to cancel supportive services and my call ended with working with incredibly professional team members who helped Support next steps for our nonprofit processes. Your team member Loren Kelly is truly a professional and represented LegalZoom wonderfully!

I am grateful.

29 July 2026
LegalZoom logo

Reply from LegalZoom

Jennifer,

We're so glad to hear about your positive experience with our team member, Loren Kelly. It's wonderful that we could assist your nonprofit with its next steps, and we appreciate you sharing your gratitude!

Best,
Shubhi

Rated 5 out of 5 stars

Rita Davis was great

Rita Davis was great! no constructive criticism or complaints

29 July 2026
Unprompted review
LegalZoom logo

Reply from LegalZoom

Chandler,

We're so happy to hear that our team member, Rita Davis, was helpful! We appreciate you taking the time to share your positive experience.

Best,
Shubhi

Rated 5 out of 5 stars

The person the line was very polite and…

The person the line was very polite and directed me to the right people.

29 July 2026
LegalZoom logo

Reply from LegalZoom

Vivian,

We are so glad our team member supported and directed you to the right people. We appreciate your positive feedback!

Best,
Shubhi

Rated 5 out of 5 stars

Excellent support person

Excellent support person. She was so helpful.

29 July 2026
LegalZoom logo

Reply from LegalZoom

Jon,

We are so glad to hear that our support person was excellent and helpful. We appreciate you sharing your positive experience with us!

Best,
Shubhi

Rated 5 out of 5 stars

Helpful and informative

Sanreo responded to my questions quickly and was very helpful and friendly throughout the chat.

29 July 2026
LegalZoom logo

Reply from LegalZoom

John,

We're so glad to hear our team member responded to your questions quickly and was helpful. We appreciate your positive feedback!

Best,
Shubhi

Rated 5 out of 5 stars

Very helpful and professional in…

Very helpful and professional in guiding my legal inquiries

29 July 2026
LegalZoom logo

Reply from LegalZoom

Heather,

We're so glad to hear that our team was helpful and professional in assisting with your legal inquiries. We appreciate your positive feedback!

Best,
Shubhi

Rated 4 out of 5 stars

Excellent customer service!

Vanessa was a BIG help to us as we attempted to navigate the Legal Zoom website and set up our living trust.

29 July 2026
LegalZoom logo

Reply from LegalZoom

Steve,

We're so glad to hear that Venessa was able to assist you with your living trust. We appreciate your positive feedback!

Best,
Shubhi

Rated 5 out of 5 stars

Amal was great

Amal was great, things were so easy

28 July 2026
LegalZoom logo

Reply from LegalZoom

Dennis,

We're so happy to hear that your experience was great and that everything was so easy for you. Thank you for your positive feedback!

Best,
Shubhi

Rated 5 out of 5 stars

Outstanding

Outstanding. Very easy and so affordable. True: I am a retired attorney, and I'd rather pay a few dollars than complete and file my own paperwork. LZ makes the process so easy, even my golden retriever could do it!

29 July 2026
LegalZoom logo

Reply from LegalZoom

Rich,

We're so delighted to hear that our service made the process so easy and affordable for you. It's wonderful to know that even a retired attorney finds our platform straightforward and efficient.

Best,
Shubhi

Rated 5 out of 5 stars

Amazing thank you for helping me you…

Amazing thank you for helping me you guys were great

29 July 2026
LegalZoom logo

Reply from LegalZoom

Gary,

We appreciate you sharing your positive experience with us. We are so glad we could provide great assistance and that you found our team to be great!

Best,
Shubhi

Rated 5 out of 5 stars
LegalZoom logo

Reply from LegalZoom

LM,

We're so happy to hear that your experience was great! Thank you for sharing your positive feedback with us.

Best,
Shubhi

Rated 2 out of 5 stars

Legalzoom lied to me about the renewal…

Legalzoom lied to me about the renewal of a trial period. I prepared one document during the trial period and while we were reviewing it, Legalzoom sent me a note that it would renew on the 29th of the month. When I called to cancel, they informed me that it actually renewed one day earlier than their notice stated. A clear rip-off.

29 July 2026
Unprompted review
LegalZoom logo

Reply from LegalZoom

Hi,

I have requested more information so I can look up your account and escalate to our Care team so that we get a chance to make this right.

Regards,
Jason

Rated 3 out of 5 stars

I did not select Expedited service

I did not select Expedited service but you did it anyway and charged my account. Might want to fix that. Or not and keep stealing.

29 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Anthony,

I have reviewed your feedback here and created a case with our Care team for immediate review. A team member will review your account and reach out to you by phone and email very soon to find a resolution.

Regards,
Jason

Rated 5 out of 5 stars

He was great

He was great. Very helpful

28 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Brooke,

We appreciate your feedback on our customer support. We are so glad to hear that our team member was very helpful!

Best,
Aishwarya

Rated 5 out of 5 stars

It was awesome

It was awesome! It went so easily

28 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Robert,

We're so glad to hear that your experience was awesome and went so easily. Thank you for your positive feedback!

Best,
Aishwarya

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