Lee's Plumbing and Heating Reviews 

235
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, reliable, and professional, often highlighting the team's promptness and thoroughness in completing various jobs. Many people appreciate the staff's personable, friendly, and knowledgeable approach, making interactions pleasant and building trust. Reviewers also frequently mention that the pricing is competitive and fair, offering good value for the excellent service provided. The consistent quality of work, combined with clear communication and a willingness to go the extra mile, leads many to recommend this company highly and use their services repeatedly.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Price

Users describe positive interactions with price, with many reviewers finding the quotes reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having just posted a review, I didn't expect to be repeating the exercise so soon. However, I had to call on Chris again for a central heating failure (failed two port motorised valve). Very rapid re... See more

Rated 5 out of 5 stars

We have used Chris’s company for years. He’s done everything from a complex oil to gas transition, fitted a new boiler, serviced our Aga, replaced radiators, fitted thermostats and fixed leaking taps.... See more

Rated 5 out of 5 stars

We have used Lees Plumbing and Heating several times now. Communication is easy all staff polite and friendly. Work is always of a very good quality, no mess or rubbish left behind. We will continue t... See more

Rated 5 out of 5 stars

I recently sent an email and left a message on the phone in a panic as my heating had failed and didn’t know how to solve the problem. ( not technically very able) Chris immediately called back and... See more

Company replied


Company details

  1. Gas Installation Service
  2. Plumber
  3. Property Management Company

Written by the company

We have been established for over 15 years within the plumbing and heating industry. We provide domestic and commercial services to individuals, landlords, businesses and builders. Our services include: Boiler installations Boiler services Landlord certificates Power flushing Boiler breakdowns & repairs Bathroom design & installation Kitchen design & installation Oil LPG We can quickly and efficiently deal with your plumbing and heating requirements. Quality of workmanship and safety are paramount on every job. We have attained Worcester Bosch Accreditation and hold Public Liability Insurance to give you peace of mind. Please check our Checkatrade, Google, Worcester Bosch and Facebook profile.


Contact info

4.9

Excellent

TrustScore 5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(235)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Annual boiler service

Chris contacted me to remind me that my annual boiler service was due. After a return text message to him, he booked me in for the following week which was convenient for me. Sam came promptly on the day and as per usual worked efficiently & professionally in a friendly manner. I liked the use of on-line gas certification delivery. An excellent company would definitely recommend and use again.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

A trusted and reliable service.

Chris Lee came to service and add some upgrades to our boiler after our previous plumber retired. We’d tried numerous times to find a good and reliable replacement, but struggled to find one who would actually do the job. We eventually tried Check A Trade, but the first response we got was from someone who never confirmed a time with us. He also spent most of the phone call explaining all the potential added cost our job could rack up and the pitfalls of the upgrades we wanted to add.
Thankfully we tried Check A Trade once more and Chris got in touch. After some initial communication Chris offered us some dates for the work, a little earlier than I was ready for. So after I got things sorted my end Chris rescheduled. On the day he even turned up early and got stuck straight in. After the service was completed he started the additional work. It was all completed smoothly and we’re now left with a far more efficient boiler. The hot water seems to be hotter, quicker than before. The heating is also much quieter, almost to the point we think the pump has stopped.
Chris was super friendly whilst being a total professional throughout the job. We’ve complete confidence in his work and he’ll be back next year to re service the boiler. If you need good work carried out by someone you can trust, I’d highly recommend you get in touch with Lee’s Plumbing and Heating.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Found these guys on checkatrade, They got back to me instantly and arranged a visit next day as my boiler had broke.
Came round on time, really noce guy, knew his stuff.
And they got back to me with a quote that very night!
Highly recommend 👌

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Reliable, helpful, skilful and friendly

Have used these guys for a few years now and would highly recommend them. They remind me annually about the boiler and gas fire service, they always show up as agreed, have great customer service and an easy email invoicing process. All of them provide excellent service, they know their stuff, explain issues and never try to upsell you. They work hard to keep my 12 year old Ideal boiler up and running, and are a friendly bunch too - great work!

7 October 2023
Unprompted review
Rated 5 out of 5 stars

Proper annual boiler service

Chris does my annual boiler service. He is Worcester Bosch qualified so he knows exactly what he's doing and does it thoroughly. Changes parts, cleans other bits, even gets a vacuum on the job!

14 September 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Good price, arrived on time. Work carried out well and explained everything. Will certainly be using again.

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Would highly recommend this company

Chris Lee installed our new central heating boiler a couple of years ago and we were delighted with the professionalism and very high standard of work. Either Chris or Sam have returned to do additional work and service our boiler, as needed. Sam recently returned to fix a minor leak and when I offered to pay for the work I was told they didn't want to take a payment from me. I would recommend this company without reservation if you need any plumbing and heating works undertaken. They do a brilliant job for a fair price and leave the site clean and tidy on completion. They are polite and professional at all times and discuss all work, answer questions and generally make the experience of having workers in the house a pleasant and non-stressful experience. (I wish I could say the same for all the tradespeople we have had in the house recently!) Chris and Sam are second to none in terms of their knowledge, skills, commitment to completing work to a very high standard and delivering on every promise they make. I couldn't be more pleased by the quality of their work.

2 September 2023
Unprompted review
Rated 5 out of 5 stars

Very conscientious engineer, needs cloning.

Five engineers I tried to get to fix my boiler, I ended up having to take it apart myself.

Then I found Chris Lee, he took one look at it and knew exactly what the fault was, he booked in the job, came back, repaired and serviced it.

This guy is very conscientious, respectful and hard working and I will definately recommend him. If cloning was possible he needs cloning desperately.

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Lee’s plumbing and all staff are so…

Lee’s plumbing and all staff are so professional, caring and thorough! You don’t get this type of service or haven’t for years. Honestly the customer service is remarkable. They say what they’re going to do and follow up etc. normal circumstances company answered the phone happily anymore which I can understand but Lee’s plumbing, I found brilliant morals loyalty and values!
Forget Chelsea Plumbers, Lee’s the best and I’ve lived in the area for 10 years now!!! I Do really hope customers really take on board my review and enjoy the experience we had very pleasant. Thanks so much Lee & Team x

14 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Chris and Sam have helped me with several jobs, big and small, and each time they have been reliable, professional and I could not recommend LPH highly enough.

30 March 2023
Unprompted review
Rated 5 out of 5 stars

Annual boiler service

As usual Chris arrived on time to do the annual boiler service. We have used the company many times before and they are always very knowledgable and efficient. Definitely a 5 star company and I will be using them again shortly to upgrade my radiators. They recently gave me advice on reducing my gas consumption but still staying warm!

23 September 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look