Lee's Plumbing and Heating Reviews 226

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service they receive, highlighting the staff's professionalism, efficiency, and friendly demeanor. Many people appreciate the prompt and reliable nature of the service, with staff often going the extra mile to provide thorough explanations and sound advice. Reviewers frequently mention the high quality of work performed, whether for boiler servicing, repairs, or installations. However, some customers were dissatisfied with specific projects, particularly wet room installations, citing a lack of trust and feeling misled regarding certain aspects of the work.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency and thoroughness of the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having just posted a review, I didn't expect to be repeating the exercise so soon. However, I had to call on Chris again for a central heating failure (failed two port motorised valve). Very rapid re... See more

Rated 5 out of 5 stars

I have been using this company for over 10 years. Recently my central heating boiler stopped working. One phone call to Chris Lee and it was fixed the next day by Sam who is a credit to the company. B... See more

Rated 5 out of 5 stars

We have used Chris’s company for years. He’s done everything from a complex oil to gas transition, fitted a new boiler, serviced our Aga, replaced radiators, fitted thermostats and fixed leaking taps.... See more

Rated 5 out of 5 stars

I recently sent an email and left a message on the phone in a panic as my heating had failed and didn’t know how to solve the problem. ( not technically very able) Chris immediately called back and... See more

Company replied


Company details

  1. Gas Installation Service
  2. Plumber
  3. Property Management Company

Written by the company

We have been established for over 15 years within the plumbing and heating industry. We provide domestic and commercial services to individuals, landlords, businesses and builders. Our services include: Boiler installations Boiler services Landlord certificates Power flushing Boiler breakdowns & repairs Bathroom design & installation Kitchen design & installation Oil LPG We can quickly and efficiently deal with your plumbing and heating requirements. Quality of workmanship and safety are paramount on every job. We have attained Worcester Bosch Accreditation and hold Public Liability Insurance to give you peace of mind. Please check our Checkatrade, Google, Worcester Bosch and Facebook profile.


Contact info

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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Rated 5 out of 5 stars

Amazing new bathroom, great work.

Chris has been our plumber for a while now and we decided to have a complete new bathroom fitted. It was quite a big job but Chris worked with us to ensure we got it just how we wanted it, offered advice on fixtures and fittings. We trust him so felt happy going away while the work was completed and came home to an amazing new bathroom. We are both absolutely thrilled with it, the workmanship and attention to detail is first class.
Chris goes above and beyond to make sure you’re happy.
Thank you to both Chris and Sam, you’ve done an amazing job.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Installed a new boiler 3 years ago

Installed a new boiler 3 years ago. Installation was as per quoted. On time and at price quoted. Since then it’s run perfectly and been serviced every 12 months.
We had a problem with a radiator (not connected to any work previously done by Lees). Phoned Chris who responded immediately and sorted it. They are polite and professional. Feel confident that any plumbing issues we have are well covered by Lees Plumbing.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

A Plumber you can trust.

I have been using this company for over 10 years. Recently my central heating boiler stopped working. One phone call to Chris Lee and it was fixed the next day by Sam who is a credit to the company. Both Chris and Sam are always pleasant, polite , professional, knowledgable and totally trustworthy.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Boiler service

Service done by Sam and as always polite and friendly, we have used LPH for the last 7+ years and wouldn't go anywhere else, Chris the owner and Sam are both super reliable and very knowledgeable.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Annual gas boiler service

Chris Lee carried out the annual service on my 11 year old Worcester gas boiler efficiently. He has been doing the service for 3 years now and I would happily recommend him.

16 April 2026
Unprompted review
Lee's Plumbing and Heating logo

Reply from Lee's Plumbing and Heating

Many thanks for taking the time to leave us a review it is greatly appreciated.

Rated 5 out of 5 stars

Brilliant as always

Brilliant as always. Thanks Chris. It’s always a pleasure. Highly recommend.

20 April 2026
Unprompted review
Lee's Plumbing and Heating logo

Reply from Lee's Plumbing and Heating

Thank you for your review it is greatly appreciated.

Rated 5 out of 5 stars

Chris arrived on time and completed our…

Chris arrived on time and completed our boiler service in a prompt and efficient manner. Very genuine person. Great service.

13 April 2026
Unprompted review
Lee's Plumbing and Heating logo

Reply from Lee's Plumbing and Heating

Thank you for taking the time to leave us a review, it is greatly appreciated.

Rated 5 out of 5 stars

Panic Striken

I recently sent an email and left a message on the phone in a panic as my heating had failed and didn’t know how to solve the problem. ( not technically very able) Chris immediately called back and despite being busy arranged a visit. He arrived promptly , sorted the problem and reassured me when I ranted on, thinking that I would need new radiators etc. He patiently explained about the water pressure valve. I was panicking! . I would
highly recommend him. Not all plumbers are so good and patient with their clients.

1 April 2026
Unprompted review
Lee's Plumbing and Heating logo

Reply from Lee's Plumbing and Heating

Thank you for taking the time to leave us such an honest review. It is greatly appreciated as we always strive to help people as much as we can.

Rated 5 out of 5 stars

Chris carried out the annual service on…

Chris carried out the annual service on our gas boiler.
We were able to negotiate a suitable time and he arrived earlier by arrangement that day. He is reliable, efficient and helpful.

24 March 2026
Unprompted review
Lee's Plumbing and Heating logo

Reply from Lee's Plumbing and Heating

Many thanks for your review.

Rated 5 out of 5 stars

Review for Lee’s Plumbing & Heating Limited

Sam from Lee’s Plumbing & Heating visited today to carry out a boiler service and replace the downstairs toilet flushing system and fill valve. From start to finish, the service was excellent.
Sam arrived on time, was friendly and professional, and took the time to explain what he was doing at each stage. The boiler service was carried out thoroughly, and he quickly identified and resolved the issue with the toilet, replacing both the flushing system and fill valve with high-quality parts.
Everything was completed efficiently and with great attention to detail. Sam left the work area clean and tidy, and the toilet now works perfectly. It's clear he takes pride in his work and values great customer service.
I’m really pleased with the experience and wouldn’t hesitate to use Lee’s Plumbing & Heating Limited again. Highly recommended!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

A company that actually phones you back…

A company that actually phones you back if they can't pick up your call!
Helped us out in an emergency with same day visit and correction of the issue.
Would highly recommend to anyone needing boiler service (our only experience with the company)

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Lee’s plumbing & Heating

Have had Chris & Sam for many years to service my boiler, just had two radiators. Great service, very polite, nothing is to much trouble, would highly recommend

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Local, reliable, polite, tidy and professional

Needed a minor boiler repair and service from a local plumber. Text Chris and got a quick response with early availability. He text back asking for boiler serial number so he could check parts prices and provide accurate estimated costs up-front. I was happy with the estimate and availability, booked in and repaired within 3 days. Sam visited on the day was exceptionally polite, efficient and explained all aspects of the problem and repair. I got Lees Plumbing details from the Worcester Bosch website such as our boiler is.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Chris Lee has provided an excellent service, both on boiler servicing and a later call out, unrelated to the servicing. Chris is personable and very professional. His prices are very competitive and he goes the extra mile to look after his customers. We would highly recommend him.

19 January 2026
Unprompted review

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