I bought this mattress just over 7 years ago, with a 10-year guarantee. Unfortunately, it’s started to sag in the middle, very badly. I enquired about having it replaced/fixed, as part of the 10-year... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shocking service.....took day off work for delivery, their courier claimed the address was not full when in fact it was as they confirmed on the telephone. UPS are awful and their customer service wa... See more
Company replied
Absolute waste of money & backspin ever morning for both myself & my wife. For the first 3-4 months its fine (100 day trial) but then it dips in the middle & this gets worse over time (about a year... See more
Company replied
Leesa has stopped operations in the UK and EU without any warning to customers who had already ordered. They went so far as to demand the warehouse it was stored at locally, ready for delivery, se... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Since I have had this mattress I would…
Since I have had this mattress I would never go back to any other one. It is perfect

Reply from Leesa UK
I was delighted with this mattress
I was delighted with this mattress. It was perfectly comfortable and I would love to have kept it. There was a chemical kind of smell for the first couple of days but after that I couldn't smell it. However my husband must be very sensitive as he couldn't tolerate it and it made him wheezy - even after several weeks. We reluctantly contacted the Company and their customer service was absolutely excellent. They refunded our money and donated the mattress to charity. I have given five stars as I still think they deserve it.

Reply from Leesa UK
I love my Leesa!
Very fast delivery, easy to unpack and install onto my bedframe on my own and the most comfortable, supportive, high quality mattress I've ever owned. I love my Leesa!

Reply from Leesa UK
Feels like a hotel bed
The comfiest mattress I have owned. It feels like a hotel bed. Worth every penny!

Reply from Leesa UK
Excellent product
Excellent product . Only downside was the lingering smell of the mattress which went on much longer and stronger than expected.
Delivery was perfect and easy to unpack.

Reply from Leesa UK
Can’t wait for bedtime!!
This is our second purchase of the Leesa mattress. The first time 3 years ago and more recently for the guest room. I suffer with a bad back and this mattress is perfect for me. Firm yet so comfortable. I can’t wait for bedtime!!

Reply from Leesa UK
Best night's sleep for some…
Best night's sleep for some considerable time!

Reply from Leesa UK
A lovely comfortable mattress
A lovely comfortable mattress . Sleeping very well on it !! Bought one because my daughter has one and recommended it .

Reply from Leesa UK
First of this type of mattress we have…
First of this type of mattress we have bought, it is so comfy and you don’t roll together. Sorted my husbands achy back too, bonus !

Reply from Leesa UK
This was the 2nd mattress we bought
This was the 2nd mattress we bought. The first, from another reputable brand, felt cheap and was not comfortable. This mattress ticked all the boxes. Very comfortable, medium firm but soft top layer. All round 5 stars on quality, price, delivery etc

Reply from Leesa UK
7/10 firmish mattress
Would say it’s 7/10 rather than 4/5 stars. All in all a nice mattress. We got this as I used to get back, hip and shoulder pain when I woke up now I only have back pain (side sleeper), so it’s eliminated 2 out of 3. The smell lasts longer than you would imagine (over 2 months now) but it is very subtle and no where near as strong as when we first got it. From my wife’s perspective she has a much better sleep now and finds it very comfortable. It’s a reasonably firm mattress which is what we wanted. You can’t really go wrong with the 100 day guarantee if you don’t like it they will collect it for free and give you your money back.

Reply from Leesa UK
Excellent mattress and fast delivery
Excellent mattress and fast delivery. A very good service

Reply from Leesa UK
Excellent Product
Great bed I’ve tested a lot Before we got this one and this is the keeper had this one for a few months now and still now I get in it and I’m gone
I should say there is a smell once opened but this is normal and goes after two days I think it’s because it’s vacuumed Pact

Reply from Leesa UK
Utter brilliant mattress
Utter brilliant mattress. Does my back a world of good with out exaggeration it's got to be the best mattress on the market thanks guy

Reply from Leesa UK
Have used this in guest room and every…
Have used this in guest room and every body said it was a great mattress.

Reply from Leesa UK
Really comfortable Leesa mattress
Really comfortable Leesa mattress. Perhaps slightly hotter than your regular mattress but worth it for the comfort. Great value for money.

Reply from Leesa UK
very Comfortable
The mattress is amazing however the box it arrived in was very badly damaged and the mattress has a very distinct smell that is still present 8 weeks later. I will be keeping it though as it’s so comfortable

Reply from Leesa UK
Brilliant mattress
Brilliant mattress, good value absolutely love it

Reply from Leesa UK
Leesa is so comfortable & quiet (if…
Leesa is so comfortable & quiet (if that makes sense?). A more restful night due to no movement & roll together with your partner. My only ‘complaint’ is the faint smell.

Reply from Leesa UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






