Leesa UK Reviews 

1,495
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I bought this mattress just over 7 years ago, with a 10-year guarantee. Unfortunately, it’s started to sag in the middle, very badly. I enquired about having it replaced/fixed, as part of the 10-year... See more

Rated 1 out of 5 stars

Shocking service.....took day off work for delivery, their courier claimed the address was not full when in fact it was as they confirmed on the telephone. UPS are awful and their customer service wa... See more

Company replied

Rated 1 out of 5 stars

Absolute waste of money & backspin ever morning for both myself & my wife. For the first 3-4 months its fine (100 day trial) but then it dips in the middle & this gets worse over time (about a year... See more

Company replied

Rated 1 out of 5 stars

Leesa has stopped operations in the UK and EU without any warning to customers who had already ordered. They went so far as to demand the warehouse it was stored at locally, ready for delivery, se... See more

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1.8

Poor

TrustScore 2 out of 5

1K reviews

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1.8

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(1,495)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

First rate product and service

Arrived in a box but was very quickly fully ready to go. Extremely comfy and has made a massive difference to my wife's back problems since we started using the new mattress. Also seems warmer than our old mattress so need less heavy quilt rating to stay comfortable.

16 August 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for your wonderful 5 star review Lake!

The Leesa Team.

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Easy to get up narrow winding stairs and easy to “install “. Bit of a smell for 24 hours but firm and comfortable. Great value plus helps homeless and disadvantaged people. Wins all round.

16 August 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for your feedback Christopher! Our Social Impact programme is the heart and soul of our company.

The Leesa Team.

Rated 5 out of 5 stars

Really great

Really great. Had for many months now, made a real impact to both of our sleep. Service is very good too generally. No complaints at all.

16 August 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you Lucas! Our aim is to have good quality in everything we do and supply products of high quality to satisfied customers.

The Leesa Team.

Rated 5 out of 5 stars

Quality sleep

Super fast delivery, lovely mattress. Has definitely improved the quality of my sleep

16 August 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you so much for your wonderful review Tom!

The Leesa Team.

Rated 5 out of 5 stars

Amazing mattress

So comfortable!

16 August 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for your feedback Jonny!

The Leesa Team.

Rated 5 out of 5 stars

My back pain in the mornings have gone

My back pain in the mornings have gone. Recently went away and could not believe how much I was looking forward to getting into my own bed. Had many mattresses over the years, this one is definitely in the top 3

16 August 2019
Unprompted review
Rated 5 out of 5 stars

Best investment I’ve made

Best investment I’ve made, I suffer with back pain and this mattress has helped me achieve a good nights sleep, I would recommend it 100% to anyone thinking of buying one

15 August 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Linda,

We really appreciate your review, thank you.

The Leesa Team

Rated 5 out of 5 stars

Was sceptical about getting a bed in a…

Was sceptical about getting a bed in a box, I did my research by looking on “Which “ and this mattress was recommended . As I could return it if it wasn’t comfortable I decided to do ahead. The matress arrived early and I was amazed how it expands when it comes out of the box.
First night was brilliant and it has continued to be so !

Really so pleased I purchased this mattressit is so much more comfortable than my old bed, which I was loathe to get rid of because it had individually sprung interior.
This bed does not sag, looks as good as when it first came out of the box! I have a bad back but this bed is amazing . I recommend 100%. Thank you so much.😀

14 August 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Carol,

Thank you for taking the time to leave this review.

The Leesa Team.

Rated 3 out of 5 stars

I found the mattress to be very noisy…

I found the mattress to be very noisy when you laid on it, also my sleep pattern did not improve at all compared to my previous mattress which was only a very cheap one. Firmness is medium and not the most comfortable.

14 August 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Terry,

Sorry to hear that you have not had the best experience with your Leesa. If there is anything we can do help please let us know at support@leesa.co.uk

Rated 5 out of 5 stars

Like sleeping on clouds

This is without doubt the best mattress I have ever owned. I became a bit obsessed before buying it and spent quite a bit of time watching different reviews on YouTube of these types of mattresses but am so glad I chose this one. When I first bought it, there was a smell for a few days but this wasn't a problem as the mattress had a chance to air in a spare room whilst the room it was going to be in was being decorated. Overall absolutely delighted - like sleeping on clouds - would definitely recommend.

14 August 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Banana Split,

This is really great review, thank you for taking the time.

The Leesa Team.

Rated 5 out of 5 stars

Great mattress!

It took a little while to get used to my new mattress as I was not used to memory foam. But, now I’ve never been more comfortable and have been getting a great nights sleep!

14 August 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Anna,

This is is great to hear, thank you for sharing!

The Leesa Team.

Rated 5 out of 5 stars

The most comfortable mattress ever.

In full honesty it's my best buy ever. Its firm enough to hold my weight so I DON'T SINK in (I weigh 205lbs) yet not too hard so it feels like sleeping on wooden board. I have sevear scoliosis and in past i slept on sprung mattresses and often woke up with bad back. On my Lessa mattress i feel like i slept on a cloud.
If you are concerned about CHEMICAL SMELL- i had no problem. After getting mattress out of bag it lasted maybe half an hour and it wasn't as strong as some people say in their reviews (a bit melodramatic if you ask me) . I put new sheets on and new bedding and 1st night didnt smell enything.
In regards to FEELING HOT sleeping on it, i found no difference. I use 10.5 tog duvet in winter and 4.5 tog in summer or just summer quilt during heat waves and it's same as any other mattress ( i mean, you not gonna feel any cooler, its not an air con unit).
On serious note: ive done my research and cheaper option brands were tempting but after reviewing all pros and cons i chose Lessa and i dont regret it.
P.S. It has REMOVABLE COVER too. I spilled full cup of coffee on mine, took cover off, stuck it in washing machine on 30° delicate (wash label says not to, ups) and it came out like new.

14 August 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Karolina,

Thanks for taking the time to write such a wonderful review.

The Leesa Team.

Rated 5 out of 5 stars

Great nights sleep

I should have bought one years ago!

14 August 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Ben,

Thank you for 5 stars!

The Leesa Team.

Rated 5 out of 5 stars

It turns out that getting a good sleep…

It turns out that getting a good sleep is directly related to the quality of your mattress! Who knew?!

I have had the Leesa mattress for three months now, and am floored by how much better and more consistent my sleep has been. The most exciting change is the lack of being catapulted every time my partner turns over - the mattress is perfect for couples who struggle with sleep movement disturbances.

14 August 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Lisa,

This is so great to hear, thank you for the review!

The Leesa Team.

Rated 5 out of 5 stars

Fast shipping

Fast shipping, positive experience overall. We also love the mattress!

14 August 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Anna,

Many thanks for leaving this 5 star review!

The Leesa Team.

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