Easy ordering, quick shipment, great value! Loving and very impressed with my new XPress 750! If you want the "traditional" bike look, with the benefit of a great pedal assist experience for those i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery was timely. The packing environmentally forward. While one of the fenders was bent during transit – you guys made it up relatively quickly and without too much fuss or must. I did find so... See more
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Other than great reviews, I found that shipping, packaging, workmanship and QUALITY was tip top shape! This bike is everything I thought it would be plus several extras that are of great quality also... See more
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The easy unboxing, the ease of assembly. The comfortable seat and overall riding. The only downside is the complete folding capability. You have to remove the front tire,and front fender inorder to ge... See more
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Company details
Written by the company
At Lectric eBikes, we understand that riding should be fun, not stressful. That’s why we create eBikes that remove the barriers of getting around—designed for effortless use, priced within reach, and built to keep up with real life. We believe freedom on two (or three) wheels should never come with complications or compromises. By focusing on reliability, fair pricing, and long-term value, we ensure that everyone can ride without worry and explore life without boundaries.
Our Commitment to You
Written by the company
- Built on Legendary Service
- We believe that putting people before profit is a disruptive force for good. This belief steers our journey towards creating more than just a brand—it's about fostering a community. One built on trust, support, and shared momentum. It means giving more people the freedom to ride, ensuring fairness over frugality, and remembering that the best business is the one that puts people at the center. Because real momentum comes from doing the right thing in every single moment.
Contact info
2311 W Utopia Rd, 85027, Phoenix, United States
- +16027150907
- contact@lectricebikes.com
- lectricebikes.com
4.5
Excellent
2K reviews
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We bought 2 bikes as it was advertised…
We bought 2 bikes as it was advertised that it can go up to 80km but our battery drained out after around 42km. One of the bikes have gear problem and I contacted customer service and received no response. Very disappointing
27 April 2026
Reply from Lectric eBikes
Hello Joshua,
I am so sorry to hear about the issues you've experienced with your battery range and the gears on your new bikes. That is certainly not the experience we want for our riders.
We’ve checked our records and don't see any recent correspondence from your email address or phone number, but we want to make this right.
We will have a member of our customer support team reach out to you via email shortly to troubleshoot the gear issue and discuss your battery performance to ensure you're getting the most out of your rides.
Thank you for your patience while we get this sorted out for you!
No upscale pressure
Comfortable to ride and easy to maneuver around. The sales person matches matched my needs with a trike that fits
28 April 2026
Reply from Lectric eBikes
Hello John,
We are so happy to hear that! Getting matched with the right ride makes all the difference, and we're thrilled our team was able to help you find the XP Trike that fits your needs perfectly.
It’s great to know you’re finding it comfortable and easy to handle. Maneuverability is key to a fun and confident ride!
Thank you for the 5-star review, and enjoy every mile of your new adventure!
I did a lot of reading on ebike to…
I did a lot of reading on ebike to familiarize myself with what is our there. Everything kept coming up positive with Lectric ebike, so I decided to get one for the kids. The bike came earlier than I expected, so I had to change plan so I can be home when it delivered. The instruction was easier than I thought. It took me than 10 minutes to put it together by myself. It's been a awesome product so far. Thank you to the team at lectric for a wonderful product! I couldn't be more happier with this purchase.
28 April 2026
Reply from Lectric eBikes
Hi Palahame, thank you so much for the wonderful review! We’re thrilled to hear that the bike arrived early and that you found the assembly so quick and easy.
It's great to know your research led you to the Lectric family, and we’re so happy to hear the kids are enjoying their new ride. Happy riding to the whole family!
Love my trike
Love my trike! Great purchase experience. Great Customer Service when I had a question.
The only thing is I wish were different, is the manual.
I wish I had a paper copy. I had to download and print. It’s annoying, but the future.
28 April 2026
Reply from Lectric eBikes
Hi Lita, thank you so much for the kind words! We’re thrilled to hear you’re loving your trike and had a great experience with our team.
We appreciate your feedback regarding the manual. We’ve moved to digital versions to stay eco-friendly and ensure our riders always have access to the information no matter where they are.
We’re glad you were able to get it printed, and we hope it helps you enjoy many great miles ahead!
Malfuntions of a brand new XP4
I put this XP4 together during the last week, and have ridden it only two times. Already, I've experienced malfunctions of the multi-function display, battery, or battery switch; which one in particular is still not clear. Bottom line: I was stranded over 1.5 miles from home yesterday when the bike just stopped working. I'll be contacting Lectric eBikes about this today.
11 May 2026
Reply from Lectric eBikes
Hello James,
I am incredibly sorry to hear about your experience. Getting stranded is a rider's worst nightmare, and that is absolutely not the level of reliability we expect from a brand-new XP4.
Whether it’s the display, the battery, or a connection issue, we want to get to the bottom of this so you can feel confident on your rides again. I will have a member of our customer service team reach out to you via email to troubleshoot these malfunctions and ensure your bike is back in perfect working order.
Thank you for your patience while we make this right for you.
toooooo many emails
28 April 2026
Reply from Lectric eBikes
Hi Don, thank you for your feedback. We apologize for the frequency of our emails and certainly don't want to clutter your inbox. You can unsubscribe by clicking the link at the bottom of any of our emails or reach out to our team for assistance. We appreciate you riding with us!
Great product and exceptional customer…
Great product and exceptional customer service!!
28 April 2026
Reply from Lectric eBikes
Hi Jim, we are thrilled to hear that you’re happy with your product and that our team provided exceptional service. We truly appreciate the support, happy riding!
Quick response and reply
Quick response and reply. Tech seemed to be knowledgable trouble shooter
28 April 2026
Reply from Lectric eBikes
Hi Mike, thank you for the feedback! We’re glad to hear that our tech team was able to provide knowledgeable and quick support to get you back on track. We're always here to help if you need anything else. Happy riding!
Reply from Lectric eBikes
Hi Alma, we’re really sorry to hear about your experience and understand, this isn’t the level of service we strive to provide. We're experiencing high call volumes due to recent promos and our busy biking season in full effect-thanks for your patience! Our team's working hard to help everyone.
Great Customer service and support
The pedal assist stopped working after two weeks. Once I found the phone number I was able to speak with customer service and my issue was resolved. Great bike by the way Xpress 750
27 April 2026
Reply from Lectric eBikes
Hi Keith, we’re really sorry to hear about your experience and understand your frustration, this isn’t the level of service we strive to provide. We've located your account and it looks like our team is actively working on your case to get this resolved as quickly as possible. We truly appreciate your patience and want to make this right for you.
Delivery was fairly quick and setting…
Delivery was fairly quick and setting the bike up was pretty easy. The quality of the bike is excellent, I am very happy with my purchase. My next purchase will be a spare battery, but it’s about half the cost of what I paid for the bike so it’ll have to wait.
28 April 2026
Reply from Lectric eBikes
Hi Karen, thank you for the feedback! We’re so glad to hear that your setup was easy and that you’re loving your new bike!
We totally understand that spare batteries are a big investment! When you're ready to power up for those longer hauls, we'll be here to help. In the meantime, enjoy the ride!
Love the bike
Love the bike. It is so great, we got a second one for my husband. We know go out after work and get a couple miles in. Looking forward to taking the bikes with us on our camping adventures as well.
Would (have) definitely recommend Lectric Biles to friends and family.
28 April 2026
Reply from Lectric eBikes
Hi Michele, thank you so much for the kind words! We love hearing that you and your husband are enjoying your evening rides together. It sounds like you have some amazing camping adventures ahead of you! Enjoy every mile!
The XP4 has been great every thing it…
The XP4 has been great every thing it supposed to be. Customer support was prompt, the phone holder didn’t fit my phone but they made it right. I had to put a larger saddle for my old but now I’m enjoying every ride. 5 stars
28 April 2026
Reply from Lectric eBikes
Hi Joe, thank you so much for the 5-star review! We are thrilled to hear that you're enjoying every ride on your XP4.
It's great to know our support team was able to help get that sorted out for you. We appreciate you choosing Lectric, happy riding!
The bearings in the crank and the neck…
The bearings in the crank and the neck needs work. Too much clunkiness and noise on bumps. Doesn't seam very long lasting. The quick clamps made of plastic for the seat post and neck don't hold very well and slip and they do not instill confidence. The gearing for manual portion of is poor uncomfortable. My hope for the bike was if I ran out of power I could easily pedal the bike , but it's not so easy, If you could recharge by pedaling ,the drag on the bike while pedaling or pushing wouldn't seem as bad. My error was not reading the fine print with this model I assumed it had a max speed of 28 mph just like the other models 20 mph being tops for the 2.0 was disappointing. But my error. But with my own max mileage test was impressive. The bike carried my 200 lbs on very flat smooth track outdoor 39 miles with controller set at level 2 with no pedaling average speed 14.7 mph.
28 April 2026
Reply from Lectric eBikes
Hi Terry, thank you for sharing your feedback! We’re really sorry to hear about your experience, this isn’t the level of service we strive to provide. Regarding the speed, we want to apologize for any confusion, but the 20 mph top speed is listed clearly on our website as a standard spec for the XP Lite2. We’d love to help resolve the mechanical issues you mentioned to ensure your bike feels solid and reliable. Please reach out to our team at contact@lectricebikes.com or call us at 602.715.0907 M-F from 9am - 4pm AZ time, so we can provide some assistance, we look forward to helping!
Purchased an XP4 last month in April
Purchased an XP4 last month in April , came in damage by battery hinge, they wanted me to show pics of me closing the bike latch to see if it will operate properly when I never turned the bike on and was finally able to have it approved to send back to wait another 2 weeks on shipping process of a bike , it should not take this long to receive a bike especially when I’m already having issues before even receiving it, my bike should be expedited!
28 April 2026
Reply from Lectric eBikes
Hi David, we’re really sorry to hear about your experience and understand your frustration, this isn’t the level of service we strive to provide. Thank you for giving us the opportunity to make things right for you. Don't hesitate to reach out if you need anything!
Bought a bike for my husband's…
Bought a bike for my husband's birthday. He absolutely loves it. The site was easy to use. The shipping was super quick. The bike was packaged very carefully, no issues with it at all. And the instructional video was excellent.
27 April 2026
Reply from Lectric eBikes
Hi Christina, we’re thrilled to hear that the bike was a hit for your husband's birthday and that the entire process, from ordering to setup, was a smooth one. We're happy to have you both in the community. Happy riding!
The XP trike had wear on both drive…
The XP trike had wear on both drive gears that wore out the chain in 1,000 miles. Part not replaceable so offered refund of original cost of the XP or get a no-cost XP2-500. I bought a new XP2-750. It arrived within a week. Easy to assemble. Packaged the trike to be returned. Shipper picked it up. I received the refund as promised. Kyle has been great to work with through the process. Two weeks later I have over 200 miles on my new trike.
28 April 2026
Reply from Lectric eBikes
Hi Robert, thank you for the feedback! We’re so glad Kyle could help make the transition to your new trike smooth. We truly appreciate your patience and are thrilled to have you back on the road. Happy riding!
Everything was great love this bike the…
Everything was great love this bike the very best,but their was something that threw me off is when I saw this bike on all of the unboxing it came with the big soft seat and I really thought that I was getting mines to everyone said that it comes with the bike but mines didn't, other than that I love this bike.
28 April 2026
Reply from Lectric eBikes
Hi Celia, thank you for the feedback! We’re thrilled to hear that you love your new bike. We apologize for any confusion regarding the seat, while some models or promotions feature different accessories, we want to make sure you received everything on order. Please reach out to our support team so we can look into your order.
The bike was easy to assemble except for the front gooseneck.…
The bike was easy to assemble except for the front gooseneck. It gave me some trouble getting the bolt inside aligned correctly. I’m not sure if I like the quick release on the peddles because what if I want to change the peddles? Overall ride better than I could have imagined. Great bike for the price.
28 April 2026
Reply from Lectric eBikes
Hi Randy, thanks for the great feedback! We’re glad to hear the ride quality exceeded your expectations. Your feedback is valuable, and we’ll be sure to share it with our team. Happy riding!
I'll be brutally honest
I'll be brutally honest. the packaging was not as clean and polished as in the set up video. Could have been an off day for whoever packed it , there was damage to the boxes inside ( probably done in transit ) BUT everything on the bike was functional and undamaged. I will say the headlight was anything but " elite" , it lights up a very small spot on the road and i had to replace it. The phone holder was bulky and just felt cheap ... also my phone almost fell a couple times , had to replace that as well . BUT the BIGGEST of all buts , the bike itself is amazing ! i am 290 lbs and have a hilly ride to work , I'm not in good shape .. but i make it to work (15 miles ) in 40 minutes never getting under 20 miles per hour , its awesome. The ride itself is smooth and fun , if anyone where on the fence on getting an ebike i will always do my best to convince them to get a lectric bike !
28 April 2026
Reply from Lectric eBikes
Hi Noe, we're so glad to hear that you're loving your bike. We appreciate you sharing your honest feedback! Your feedback is valuable, and we’ll be sure to share it with our team. Enjoy every mile!
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