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Lectric eBikes Reviews 2,448

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 2,181 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very impressed with the products, often describing them as excellent and exceeding expectations. The customer service receives high praise for being responsive and helpful, and the user experience, including ease of assembly and intuitive controls, is consistently highlighted as positive. The delivery service is also frequently commended for its timeliness and careful packaging. However, some people were dissatisfied with the quality of certain components, noting issues like bent fenders, scratches, or incorrect parts upon arrival. A few customers also experienced problems with customer service responsiveness, particularly regarding delays in shipping replacement parts or difficulties reaching support.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the quality and... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praise the quality,... See more

Customer service

Consumers generally find customer service to be positive, highlighting helpful and responsive interactions.... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the ease of assembly, often aided... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering, quick shipment, great value! Loving and very impressed with my new XPress 750! If you want the "traditional" bike look, with the benefit of a great pedal assist experience for those i... See more

Company replied

Rated 5 out of 5 stars

The delivery was timely. The packing environmentally forward. While one of the fenders was bent during transit – you guys made it up relatively quickly and without too much fuss or must. I did find so... See more

Company replied

Rated 5 out of 5 stars

Other than great reviews, I found that shipping, packaging, workmanship and QUALITY was tip top shape! This bike is everything I thought it would be plus several extras that are of great quality also... See more

Company replied

Rated 5 out of 5 stars

The easy unboxing, the ease of assembly. The comfortable seat and overall riding. The only downside is the complete folding capability. You have to remove the front tire,and front fender inorder to ge... See more

Company replied


Company details

  1. Bicycle Store

Written by the company

At Lectric eBikes, we understand that riding should be fun, not stressful. That’s why we create eBikes that remove the barriers of getting around—designed for effortless use, priced within reach, and built to keep up with real life. We believe freedom on two (or three) wheels should never come with complications or compromises. By focusing on reliability, fair pricing, and long-term value, we ensure that everyone can ride without worry and explore life without boundaries.

Our Commitment to You

Written by the company

Built on Legendary Service
We believe that putting people before profit is a disruptive force for good. This belief steers our journey towards creating more than just a brand—it's about fostering a community. One built on trust, support, and shared momentum. It means giving more people the freedom to ride, ensuring fairness over frugality, and remembering that the best business is the one that puts people at the center. Because real momentum comes from doing the right thing in every single moment.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 3 out of 5 stars

The bearings in the crank and the neck…

The bearings in the crank and the neck needs work. Too much clunkiness and noise on bumps. Doesn't seam very long lasting. The quick clamps made of plastic for the seat post and neck don't hold very well and slip and they do not instill confidence. The gearing for manual portion of is poor uncomfortable. My hope for the bike was if I ran out of power I could easily pedal the bike , but it's not so easy, If you could recharge by pedaling ,the drag on the bike while pedaling or pushing wouldn't seem as bad. My error was not reading the fine print with this model I assumed it had a max speed of 28 mph just like the other models 20 mph being tops for the 2.0 was disappointing. But my error. But with my own max mileage test was impressive. The bike carried my 200 lbs on very flat smooth track outdoor 39 miles with controller set at level 2 with no pedaling average speed 14.7 mph.

28 April 2026
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Reply from Lectric eBikes

Hi Terry, thank you for sharing your feedback! We’re really sorry to hear about your experience, this isn’t the level of service we strive to provide. Regarding the speed, we want to apologize for any confusion, but the 20 mph top speed is listed clearly on our website as a standard spec for the XP Lite2. We’d love to help resolve the mechanical issues you mentioned to ensure your bike feels solid and reliable. Please reach out to our team at contact@lectricebikes.com or call us at 602.715.0907 M-F from 9am - 4pm AZ time, so we can provide some assistance, we look forward to helping!

Rated 1 out of 5 stars

Purchased an XP4 last month in April

Purchased an XP4 last month in April , came in damage by battery hinge, they wanted me to show pics of me closing the bike latch to see if it will operate properly when I never turned the bike on and was finally able to have it approved to send back to wait another 2 weeks on shipping process of a bike , it should not take this long to receive a bike especially when I’m already having issues before even receiving it, my bike should be expedited!

28 April 2026
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Reply from Lectric eBikes

Hi David, we’re really sorry to hear about your experience and understand your frustration, this isn’t the level of service we strive to provide. Thank you for giving us the opportunity to make things right for you. Don't hesitate to reach out if you need anything!

Rated 5 out of 5 stars

Bought a bike for my husband's…

Bought a bike for my husband's birthday. He absolutely loves it. The site was easy to use. The shipping was super quick. The bike was packaged very carefully, no issues with it at all. And the instructional video was excellent.

27 April 2026
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Reply from Lectric eBikes

Hi Christina, we’re thrilled to hear that the bike was a hit for your husband's birthday and that the entire process, from ordering to setup, was a smooth one. We're happy to have you both in the community. Happy riding!

Rated 5 out of 5 stars

The XP trike had wear on both drive…

The XP trike had wear on both drive gears that wore out the chain in 1,000 miles. Part not replaceable so offered refund of original cost of the XP or get a no-cost XP2-500. I bought a new XP2-750. It arrived within a week. Easy to assemble. Packaged the trike to be returned. Shipper picked it up. I received the refund as promised. Kyle has been great to work with through the process. Two weeks later I have over 200 miles on my new trike.

28 April 2026
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Reply from Lectric eBikes

Hi Robert, thank you for the feedback! We’re so glad Kyle could help make the transition to your new trike smooth. We truly appreciate your patience and are thrilled to have you back on the road. Happy riding!

Rated 5 out of 5 stars

Everything was great love this bike the…

Everything was great love this bike the very best,but their was something that threw me off is when I saw this bike on all of the unboxing it came with the big soft seat and I really thought that I was getting mines to everyone said that it comes with the bike but mines didn't, other than that I love this bike.

28 April 2026
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Reply from Lectric eBikes

Hi Celia, thank you for the feedback! We’re thrilled to hear that you love your new bike. We apologize for any confusion regarding the seat, while some models or promotions feature different accessories, we want to make sure you received everything on order. Please reach out to our support team so we can look into your order.

Rated 5 out of 5 stars

The bike was easy to assemble except for the front gooseneck.…

The bike was easy to assemble except for the front gooseneck. It gave me some trouble getting the bolt inside aligned correctly. I’m not sure if I like the quick release on the peddles because what if I want to change the peddles? Overall ride better than I could have imagined. Great bike for the price.

28 April 2026
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Reply from Lectric eBikes

Hi Randy, thanks for the great feedback! We’re glad to hear the ride quality exceeded your expectations. Your feedback is valuable, and we’ll be sure to share it with our team. Happy riding!

Rated 4 out of 5 stars

I'll be brutally honest

I'll be brutally honest. the packaging was not as clean and polished as in the set up video. Could have been an off day for whoever packed it , there was damage to the boxes inside ( probably done in transit ) BUT everything on the bike was functional and undamaged. I will say the headlight was anything but " elite" , it lights up a very small spot on the road and i had to replace it. The phone holder was bulky and just felt cheap ... also my phone almost fell a couple times , had to replace that as well . BUT the BIGGEST of all buts , the bike itself is amazing ! i am 290 lbs and have a hilly ride to work , I'm not in good shape .. but i make it to work (15 miles ) in 40 minutes never getting under 20 miles per hour , its awesome. The ride itself is smooth and fun , if anyone where on the fence on getting an ebike i will always do my best to convince them to get a lectric bike !

28 April 2026
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Reply from Lectric eBikes

Hi Noe, we're so glad to hear that you're loving your bike. We appreciate you sharing your honest feedback! Your feedback is valuable, and we’ll be sure to share it with our team. Enjoy every mile!

Rated 5 out of 5 stars

Simple and smooth

My order was easy to place. The shipping and tracking process was quick and clear. The first ride instructions were foolproof. The single suggestion I would have if for lectric to show a printed/text list of the required tools instead of just quickly talking through it in the setup video

28 April 2026
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Reply from Lectric eBikes

Hi there! Thanks for the great feedback! We’re glad the ordering, shipping, and setup process went smoothly for you. We also apologize for any confusion around instructions. We are a paperless company, so all setup guides are available on our website or through the QR codes attached to the bike, including a step-by-step first ride video that walks through the full assembly from unboxing. Please don't hesitate to reach out if you need any assistance, we'd be happy to help!

Rated 1 out of 5 stars

The bike doesn’t work wanted me to…

The bike doesn’t work

26 April 2026
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Reply from Lectric eBikes

Hello Cenk,

I am very sorry to hear about the frustration and difficulties you've experienced with your order and the performance of your bike. We take these concerns seriously, especially when it comes to the accessibility and support our riders require.

It appears that you are currently working directly with our Management Team to find a resolution to these issues regarding your billing, warranty, and the return process. They are the best-equipped team to handle the complexities of your situation and ensure we find a path forward that respects your needs as a rider.

We appreciate your service and your patience as our leadership team continues to work with you toward a solution.

Rated 5 out of 5 stars

Great product, with outstanding service.

My bike performs beyond my expectations. The assembly could not have been easier. But primarily, I am very pleased with the customer service and support. Purchasing an electronic bike was a bit of a leap for me, but you've given me confidence and comfort through your support of your product.

27 April 2026
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Reply from Lectric eBikes

Hi Albert, thank you so much for the wonderful review! We’re thrilled to hear that your bike is exceeding expectations. We're honored you chose Lectric. Enjoy every mile!

Rated 5 out of 5 stars

Truly a joy to ride

Truly a joy to ride, and now I get to ride with my best friend my pup Bella

12 May 2026
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Reply from Lectric eBikes

Hi Pete, thank you so much for the review! We’re thrilled to hear that you're enjoying the ride and that Bella gets to join in on the fun. There’s nothing better than a ride with a best friend! Happy trails to you both!

Rated 5 out of 5 stars

great customer service

bought two bikes and both arrived quickly and in great condition...My wife and I have really enjoyed our new bikes

28 April 2026
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Reply from Lectric eBikes

Hi Randy, We’re thrilled to hear that both bikes arrived quickly and in great condition. It's wonderful to know you're both loving the bikes! Happy trails to you both!

Rated 4 out of 5 stars

Minus a dent

Minus a dent, it would have been a 5
Love the ride

Im not a rider just a means of transportation

28 April 2026
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Reply from Lectric eBikes

Hi Heather, thank you for the feedback! We’re so glad to hear you’re loving the ride and that your bike is serving as a great means of transportation. We sincerely apologize for the dent, that is certainly not the condition we want our bikes to arrive in.

Rated 5 out of 5 stars

Excellent overall experience

Excellent overall experience. A lot of support is offered via online platforms, videos that help decide which to buy and what suits your needs best. The bikes come with a lot of accessories and are of great quality and workmanship. I bought the XP4 Trike and absolutely love it ! Lectric sent a full unboxing video with detailed instructions and offered full support. I couldn’t be happier with this purchase ! Great ride and my first e-bike.

27 April 2026
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Reply from Lectric eBikes

Hi Lisa, thank you so much for the great review! We're thrilled to hear you're loving it so far. Happy riding!

Rated 5 out of 5 stars

Bike arrived quickly and in good condition

I received my new 750W e-bike in pristine condition thanks to the excellent packaging and FedEx’s shipping. It’s taken me a few days to get the bike ready for my inaugural ride though it only took me about 2 hours to get the bike to rideable condition. The rest of the wait is because I screwed up and didn’t order everything I needed from amazon initially.

27 April 2026
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Reply from Lectric eBikes

Hi Gary, thank you for the review! We’re thrilled to hear your bike arrived in pristine condition and that you found the assembly process straightforward. Enjoy every mile!

Rated 5 out of 5 stars

Great e-bike

Great e-bike, fast shipping, quality materials, well made.

28 April 2026
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Reply from Lectric eBikes

Hi there, thank you so much for the awesome review! We're glad to hear that you're loving your new ride. Enjoy every mile!

Rated 5 out of 5 stars

FAST delivery

FAST delivery. Securely packed. Super easy set up. ZERO issues so far.

22 April 2026
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Reply from Lectric eBikes

Hi Roger, thank you for the awesome feedback! We’re so glad to hear your delivery was fast and that setup was a breeze. Happy riding!

Rated 4 out of 5 stars

I love the Etrike

I love the Etrike. The setup was not difficult. I would say the only issue is. When you purchase a $165 cooler and it doesn't work because the seat hits the lid so you can't open it. It's an accessory and no returns on accessories. Luckily I like really like the cooler.

28 April 2026
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Reply from Lectric eBikes

Hi there, we're happy to hear that you're loving your trike! Your feedback is valuable, and we’ll be sure to share it with our team. Please don't hesitate to reach out to our for assistance. We'd be happy to help!

Rated 5 out of 5 stars

We purchased 2 bikes and the entire…

We purchased 2 bikes and the entire process was very easy. After I placed the order, I realized that I chose the wrong color for one of the bikes. I contacted the sales support team and they made the change for me immediatley. Bikes arrived and setup was very easy. Very happy with the entire process!

28 April 2026
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Reply from Lectric eBikes

HI Henry, thank you so much for your review. We’re thrilled to hear that our team was able to quickly help with your color change and that the setup process for both bikes was a breeze. Please don't hesitate to reach out if you have any questions

Rated 4 out of 5 stars

Received bike in a week. Had trouble with battery and they are sending a new one but taking too long to get here...When calling company hold times way too long...

Bike appears to be of good quality, fair price. Support slow, oh hold with tele. calls too long.

28 April 2026
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Reply from Lectric eBikes

Hi Michael, thank you for sharing your feedback. We’re really sorry to hear about your experience and understand your frustration, this isn’t the level of service we strive to provide. We're experiencing high call volumes due to recent promos and our busy biking season in full effect-thanks for your patience! Our team's working hard to help everyone. Please let us know if you need anything else.

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