Lec Reviews 

158
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Purchased LEC CF200W MK2 Chest Freezer. Already in need of repair within only 4 years of purchasing. Previous deep freezer lasted over 20 years?! Poor after sales support, would not purchase another L... See more

Rated 1 out of 5 stars

The Lec fridges we purchased are so problematic and it is impossible to get an engineer out to actually fix the issue. Emails get ignored and no one seems to care even when you are telling them that a... See more

Rated 1 out of 5 stars

Bought a new fridge freezer. Fridge below 0 degrees C so all foods and medicines becoming frozen and spoiled. Called to report fault, engineer visited who failed to repair. Reported this and told... See more

Company replied

Rated 3 out of 5 stars

Bought a 150cm high fridge freezer from LEC/Dimplex TF50152W_WH. Reason it fitted space exactly and had reversible doors. Instruction book given was for older model and didn't apply. Made phone ca... See more

Company replied

Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store

Written by the company

In 1942 fishmongers Charles and Frank Purley, fed up with the high cost of ice, developed a refrigeration system to keep their fresh fish chilled. And so, Lec was born. The brand quickly became a firm favourite and today, over 60 years later, Lec is still the refrigeration appliance brand of choice in many UK households. The Lec tradition continues with the support of the largest producer and supplier of kitchen appliances in the UK.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

158 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.5

All reviews

(158)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. Purchased a TL55144W refrigerator over 2 years ago. Last engineer declared it was unrepairable and that because of the particular fault it had never worked as it should. Trying to contact Lec is a nightmare. On numerous occasions, in an endeavour to sort this problem out, I have been holding for an operator for 40 minutes and more. As if that weren't bad enough, over the last 2 months Lec have, in turn; made false promises; ignored me and blatantly lied. This appliance is still under guarantee! I now have no option but to now take legal action.

6 August 2021
Unprompted review
Lec logo

Reply from Lec

Good afternoon, I am very sorry to read this review and for the inconvenience you have experienced in getting through to the customer care team. If you could please send your details through to ourselves via email to gdca.cx@glendimplex.com with 'Trustpilot' in the subject line and we can look into this for you as soon as possible. Kind regards Debbie

Rated 5 out of 5 stars

Practical

Storage space really good, goid value for money

31 July 2021
Lec logo

Reply from Lec

Good morning Pat, Thank you for leaving your review and I am glad to hear that you are happy with the storage space in your appliance. Kind Regards Debbie

Rated 5 out of 5 stars

So far perfect.

30 July 2021
Lec logo

Reply from Lec

Good morning Mr Riddell, thank you for your review of your appliance. Should you need any further assistance please do not hesitate to contact Lec. Kind Regards Debbie

Rated 1 out of 5 stars

Hi I have tried e mailing that address and it won’t send.

This is my second Lec fridge freezer sent the first one back because it freezers everything in the fridge, got a second one and it does the same, their is ice on the back of the fridge, we have tried turned it up and down and nothing happens, we have wasted so much food which has had to be thrown out.

25 July 2021
Unprompted review
Lec logo

Reply from Lec

Hi Denise, I sincerely apologise for the temperature issues with your fridge freezer and for the wasted food. I will look into this further for you. Could you please send an email to GDCA.CX@Glendimplex.com and put 'Trustpilot Review' as the subject. Please include your full address including postcode and the model/serial number of your appliance. I look forward to hearing from you. Thanks, Mollie

Rated 1 out of 5 stars

This 50/50 fridge freezer is not fit…

This 50/50 fridge freezer is not fit for purpose .It freezes everything in the FRIDGE no matter how you adjust the temp switch .Others report this fault too wish i had read reviews.Been waiting weeks to get replacement as shop i bought it from having trouble gettig replacement from LEC .Wont buy another LEC product knowingly. zero stars if i could

24 July 2021
Lec logo

Reply from Lec

Hi Mrs Mercer, I am really sorry to hear that the temperature on your fridge freezer is not working as it should be and for the duration of time that this has taken to get sorted. I will investigate into this further for you. Could you please forward your full address including postcode to our emails address, GDCA.CX@glendimplex.com and put 'Trustpilot Review' as the subject. I look forward to hearing from you. Thanks, Mollie

Rated 5 out of 5 stars

very pleased indeed with LEC…

very pleased indeed with LEC firm,professional and quick to get my order compleated.

24 July 2021
Lec logo

Reply from Lec

Hi Mr Spratt, I am really happy to hear that you are pleased with the service you have received and the quality of your appliance. Thank you for your kind review. I hope you have a wonderful day. Thanks, Mollie

Rated 5 out of 5 stars

Nice size

Nice size and easy to use with very quiet motor

23 July 2021
Lec logo

Reply from Lec

Hi Robert, I am really glad to hear that you are pleased with your appliance. If you need any assistance from us, please do not hesitate to get in touch. I hope you have a great day. Thanks, Mollie

Rated 5 out of 5 stars

I ordered a fridge

I ordered a fridge. It turned up. It works. What else can I say?

23 July 2021
Lec logo

Reply from Lec

Good Morning Mr Pierce, thank you for your kind review. If you ever need any assistance from us, please do not hesitate to get in touch. I hope you have a wonderful day. Thanks, Mollie

Rated 5 out of 5 stars

Excellent fridge

Excellent fridge. Plenty of room and simple to manoeuvre and fit. Recommended.

23 July 2021
Lec logo

Reply from Lec

Hi Mr Graynoth, thank you for your positive review. I am glad to hear that your appliance fits your needs and requirements. If your need any assistance in the future, please do not hesitate to get in touch with us. I hope you have a great day. Thanks, Mollie

Rated 5 out of 5 stars

We like the fridge-freezer appliance and the accompanying delivery service.

We like the fridge-freezer appliance that we recently purchased.
It was the right dimensions for where we wanted to fit it in, and the internal compartments are a good size for the use of a two- adult size family.
It’s easy to use and pleasing to the eye.
Also, we found that buying it through Boots was a really useful option because they always send 2 x men fir delivery and are prepared to bring it inside your home and upstairs! They were also prepared to take away our old freezer, for a reasonable fee!
Thank you so much.

23 July 2021
Lec logo

Reply from Lec

Hi Stephen, thank you for your kind review. I am really happy to hear that the appliance fits your specification. I will pass your kind words onto Boots in regards to the delivery service offered. If you ever need any assistance from us, please do not hesitate to get in touch. I hope you have a wonderful day. Thanks, Mollie

Rated 5 out of 5 stars

Great freezer

Great freezer, plenty of space. Very quiet.

23 July 2021
Lec logo

Reply from Lec

Hi Robert, I am really pleased to hear that you are happy with your appliance. Thank you for your kind review. If you ever need any assistance, please do not hesitate to contact us. Have a great day! Thanks, Mollie

Rated 2 out of 5 stars

LEC under work surface larder fridge. Update :- Contacted LEC and arranged for engineer visit. Control unit replaced.Bit better but still drips and wet food and shelves.Original judgment still applies

Bought a LEC under work surface larder fridge 4 months ago. Have had constant problems with it making everything inside wet. The shop suggested setting it cooler but no different.Started to notice a smell from the fridge like rotting meat. Pulled the fridge out and the catch tray was brim full of water. Phoned Lec Service 3 weeks ago, promised to send out a technician- nothing! Asked again in the shop and was told that lots of people have the same problems! Save yourself some agro and buy a different make!

21 July 2021
Unprompted review
Lec logo

Reply from Lec

Good Morning, I am very sorry to hear that this has happened to your Lec appliance. If you could please send through your full details to gdca.cx@glendimplex.com i.e. your address and model details we can certainly look into this for you and provide you with an update on your repair. Kind Regards Debbie

Rated 2 out of 5 stars

Received my fridge on June 11/21

Received my fridge on June 11/21, light inside only worked intermittently reported this to lec engineer arrived 18/06/21saided part( led board ) to be ordered. It’s now July 8th and have heard nothing, terrible service, will I get my warranty extended for this and more importantly will my fridge light be repaired soon

8 July 2021
Unprompted review
Lec logo

Reply from Lec

Hi Lynda, I am really sorry to hear that you have not yet received the part required to fix your appliance. Could you please forward your full address including postcode to our email, GDCA.CX@Glendimplex.com and put 'Trustpilot Review' as the subject. Once you have provided this, I will look on our system for an update on your repair. I look forward to hearing from you. Thanks, Mollie

Rated 1 out of 5 stars

Ridiculous! Don't buy!!!!

Had a lec Fridge freezer delivered in February and all I can say is what a total waste of money this appliance is... My fridge is not even cool enough to keep milk in for over a day, let alone any other groceries. Please do not buy !!!!

1 June 2021
Unprompted review
Rated 1 out of 5 stars

Purchased a Lec chest freezer from…

Purchased a Lec chest freezer from AO.com in November 2020.Freezer display panel faulty when arrived. Seen soon afterwards by engineer and have been waiting ever since for the replacement panel to arrive. Lec customer service very pleasant but unable to give delivery date or even estimate of when this will be remedied. 4 months later and still no idea of when I will have a fully working freezer. Do not purchase any goods from this company. Staff pleasant and friendly but obviously their management is useless and only interested in shareholder profits. Lec is part of the Glen Dimplex family and I , my friends, family and work colleagues will never purchase any item from this incompetent corporation again.

30 March 2021
Unprompted review
Rated 1 out of 5 stars

Bought a lec fridge with ice…

Bought a lec fridge with ice compartment just over a year ago. Just stopped working out of the blue. Not impressed with this make and product,what a waste of money. Why is there no option for zero star rating.

7 January 2021
Unprompted review

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