Purchased LEC CF200W MK2 Chest Freezer. Already in need of repair within only 4 years of purchasing. Previous deep freezer lasted over 20 years?! Poor after sales support, would not purchase another L... See more
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The Lec fridges we purchased are so problematic and it is impossible to get an engineer out to actually fix the issue. Emails get ignored and no one seems to care even when you are telling them that a... See more
Bought a new fridge freezer. Fridge below 0 degrees C so all foods and medicines becoming frozen and spoiled. Called to report fault, engineer visited who failed to repair. Reported this and told... See more
Company replied
Bought a 150cm high fridge freezer from LEC/Dimplex TF50152W_WH. Reason it fitted space exactly and had reversible doors. Instruction book given was for older model and didn't apply. Made phone ca... See more
Company replied
Company details
Written by the company
In 1942 fishmongers Charles and Frank Purley, fed up with the high cost of ice, developed a refrigeration system to keep their fresh fish chilled. And so, Lec was born. The brand quickly became a firm favourite and today, over 60 years later, Lec is still the refrigeration appliance brand of choice in many UK households. The Lec tradition continues with the support of the largest producer and supplier of kitchen appliances in the UK.
Contact info
Stoney Lane, L35 5XW, Prescot, United Kingdom
- 0344 815 3737
- info@gdha.com
- lec.co.uk
1.5
Bad
158 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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rubbish customer service
complained on the 5/10 about a freezer (1yr old) that was creating too much ice and as a consequence the space in the freezer was greatly reduced. they sent an engineer around who told me to defrost the freezer every month. complained directly to lec and they got back to me saying that they would speak to the engineer and get back to me with a solution, they should have said "they will speak to the engineer AND NOT GET BACK TO ME!" Rubbish how you get treated after you have bought products! APPROX 10 DAYS LATER AND NO REAL ATTEMPT HAS BEEN MADE TO RESOLVE THIS ISSUE!!
3 December 2021
Unprompted review
Reply from Lec
I am very sorry to hear that this has happened. Could you please send a copy of this review to gdca.cx@glendimplex.com together with your details so we can certainly look into this for you. Kind regards Debbie.
LEC fridge
This new fridge is a perfect mix of quality and price. It has all the shelves needed and a good size freezer compartment. Very good price from a dealer in Ruislip and free delivery. Would recommend this product.
16 November 2021
Unprompted review
Reply from Lec
Thank you for your review of your Lec applinace. I am glad to hear you are happy with the size and the shelving provided. Should you need any assistance with your appliance please do not hesitate to contact the Lec customer care team. Kind regards Debbie
Very clean &neat just fits in space we…
Very clean &neat just fits in space we had left we had lec before 5star
16 November 2021
Unprompted review
Reply from Lec
Thank you for your review and I am glad to hear you are happy with the size of the appliance. Should you need any assistance with your appliance please do not hesitate to contact the Lec customer care team. Kind regards Debbie
Black LEC Fridge/freezer
My black LEC Fridge/freezer arrived as scheduled. 1 of the delivery drivers was swearing out in the street quite loudly about dropping something on his toe (I think) & they were very 'gung ho'. The appliance was as expected although the finish on the sides & top is not smooth as on the doors so a bit disappointing. The top drawer in the freezer is extremely shallow & the 2 handles of the bigger drawers would be better placed at the top not at the bottom of the drawers as the bottom handle is almost on the floor & no good if you can't bend down. Otherwise it's OK for the price.
15 November 2021
Unprompted review
Reply from Lec
Thank you for your review of your Lec appliance. I will certainly pass on the feedback that you have provided. Should you need any assistance with your appliance please do not hesitate to contact the Lec customer care team. Kind regards Debbie
Nice under the counter fridge
Nice under the counter fridge, perfect for our caravan. Easy to register on line.
15 November 2021
Unprompted review
Reply from Lec
Thank you for your review of your Lec model. I am glad to hear this is the right size for your caravan. Should you need any assistance with your appliance please do not hesitate to contact the Lec customer care team. Kind regards Debbie
Excellent product
Excellent product, great size and a "no ice" freezer just what I hoped for. Thank you.
15 November 2021
Unprompted review
Reply from Lec
Thank you for your review. I am glad to hear you are happy with the size and the features of the appliance. Should you need any assistance with your appliance please do not hesitate to contact the Lec customer care team. Kind regards Debbie
Reply from Lec
Thank you for your review of your Lec model. Should you need any assistance with your appliance please do not hesitate to contact the Lec customer care team. Kind regards Debbie
Product delivered and setup exactly as…
Product delivered and setup exactly as ordered.
Friendly and efficient.
15 November 2021
Unprompted review
Reply from Lec
Thank you for your review of your Lec model. Should you need any assistance with your appliance please do not hesitate to contact the Lec customer care team. Kind regards Debbie
New LEC Fridge/Freezer as good as ever
I needed a fridge/freezer of a very exact size to fit in a very restricted space. LEC had the exact product l needed. I bought with confidence because l have purchased LEC products for many, many years. I have not been disappointed with new product. The quality is as good as ever & it looks very stylish too.
15 November 2021
Unprompted review
Reply from Lec
Thank you for getting in touch. I am glad to hear you are happy with the size and the look of the appliance. Should you need any assistance with your appliance please do not hesitate to contact the Lec customer care team. Kind regards Debbie
Well made and silent running
Well made and silent running. Good capacity for its size. We should have bought one a long time ago!
15 November 2021
Unprompted review
Reply from Lec
Thank you for your review of your Lec appliance. I am glad to hear you are happy with the noise level and capacity size. Kind regards Debbie
LEC UNDER COUNTER FRIDGE FREEZER
LEC UNDER COUNTER FRIDGE FREEZER.
Perfect size for one or two people ,freezer just big enough to keep a small amount of supplies in small kitchen.
15 November 2021
Unprompted review
Reply from Lec
Thank you for your review of your Lec appliance. I am glad to hear you are happy with the size. Should you need any further assistance please do not hesitate to contact Lec. Kind regards Debbie
Reply from Lec
Thank you for your review of your Lec model. Should you need any assistance with your appliance please do not hesitate to contact the Lec customer care team. Kind regards Debbie
Misleading temperature indication.
I recently bought a CF200L Mk2 chest freezer and found the temperature indication to very misleading. The temperature indicated on display (-18C) is not an accurate indication of the temperature inside. The temperature displayed was -18C from the moment it was first switched on, obviously impossible. So I bought a thermometer to see how it actually performed. In amongst the now frozen food at the bottom of the freezer it struggled to reach -14C and in the basket at the top was no more than -10C. To achieve the required -18C inside I’ve had to raise the temperature to -22C on the display.
3 November 2021
Unprompted review
Reply from Lec
Good morning, I am very sorry to read that you are having some problems with the temperature in the appliance. If your appliance is in warranty then we can certainly arrange for an engineer to look into this for you. If you would like to send a copy of this review together with your full address and model and serial number to gdca.cx@glendimplex.com we can certainly look into this for you. Kind regards, Debbie
Reply from Lec
Good Morning, Thank you for taking the time to leave a review. I am really glad to hear this. I hope you have a lovely day. Thanks, Mollie
Reply from Lec
Good Morning Mr Collins, Thank you for leaving such a kind review. I am glad to hear that you are pleased with the quality of your appliance. I hope you have a wonderful day. Thanks, Mollie
Great little freezer
Great little freezer, good to get back to a top lid and like that it is
ok for garages /out houses.
15 October 2021
Reply from Lec
Good Morning Mr Mcclelland, I am really happy to hear that you are pleased with your freezer. Thank you for taking the time to leave such a positive review. I hope you have a fantastic day. Thanks, Mollie
Great product as described
15 October 2021
Reply from Lec
Hello Ms McLeod, Thank you for taking the time to leave a kind review. I am really pleased to hear that you are happy with your appliance. I hope you have a wonderful day. Thanks, Mollie
Reply from Lec
Hello Jean & Kevin, Thank you for leaving such a nice review. I am really glad to hear that you are pleased with your new freezer. I hope you have a fantastic day. Thanks, Mollie
Great new freezer
Great new freezer to replace my old chest. Very pleased with it, quite
spacious, love the interior light. Great as a second freezer.
15 October 2021
Reply from Lec
Hello Ms Peek, Thank you for your kind review. I am really happy to hear that you are pleased with your new freezer. I hope you have a wonderful day. Thanks, Mollie
High specification
This freezer has a high specification. I like the led light in the lid as it’s useful when getting a quick item in the garage. Good control system, but why is it low down near the floor as it’s difficult to operate if you’re disabled. The hinge guards are also quite thin and could break easily. But overall the freezer is very quiet and very good value for the money. I would definitely recommend.
15 October 2021
Reply from Lec
Hello Mr Chandler, thank you so much for taking the time to leave such a nice review. I am really happy to hear that you are pleased with your appliance. I hope you have a wonderful day. Thanks, Mollie
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