Leasing Options Ltd Reviews 23,139

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,482 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making the entire process pleasant and easy to understand. The customer service is frequently highlighted as outstanding, with many appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the staff goes above and beyond to ensure satisfaction and clarity throughout.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

User experience

Consumers find user experience to be positive. Many reviewers describe the process as smooth, easy, and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

"Excellent service from James!" James at Leasing Options was absolutely brilliant from start to finish. He was knowledgeable, friendly, and made the whole leasing process incredibly easy to understan... See more

Company replied

Rated 5 out of 5 stars

This was the first time we have leased a car so we’re unsure of the process. Our assigned account manager Lola was great. Very friendly with expert advice, and no high pressure sales. Would absolut... See more

Company replied

Rated 5 out of 5 stars

Salvatore Musso has been extremely helpful throughout the whole process of leasing a new car He took the time to explain everything in detail making sure he answered any questions we had. I cannot re... See more

Company replied

Rated 5 out of 5 stars

From the first contact I had with Jo, she understood my requirements and helped secure the right car and best deal for me. Throughout every conversation she has taken time to ensure I understand the p... See more


Company details

  1. Car Leasing Service
  2. Car Dealer

Information provided by various external sources

Delivering New cars to the UK for for over 30 years. Cars Vans and Pick ups, all at great prices! We love to deliver exceptional customer service and enjoy hearing about it even more!


Contact info

5.0

Excellent

TrustScore 5 out of 5

23K reviews

5-star
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Rated 5 out of 5 stars

Gemma my agent was perfect from initial…

Gemma my agent was perfect from initial contact and made it so easy to deal with , amazing service from Gemma !
Tha k you!

22 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Paul

Thank you for your lovely words for Gemma. We are glad to hear you found the customer service amazing !

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Get service and extremely helpful and…

Get service and extremely helpful and friendly couldn’t recommend any more brilliant!

22 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Luke

We are so glad you had such a brilliant experience with us. Your kind words mean a lot!

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Quick and simple

Quick and simple

22 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Philip

Thank you for the feedback that is what we love to hear !

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Leon was super friendly and helpful…

Leon Lee was super friendly and helpful throughout my leasing journey. He helped me from start to finish in a timely manner!

Thank you for your excellent service Leon!!

12 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Mehreen

We are so glad to hear Leon was friendly and helpful throughout your leasing journey. Thank you for your excellent feedback!

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Very efficient and knowledgeable…

Very efficient and knowledgeable service. Craig Easterbrook was especially helpful and on hand with any questions i had. I am in no doubt i got the best deal on ordering my new car!

22 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Christine

We are so glad to hear you had such a positive experience. We appreciate your kind words for Craig and about our efficient and knowledgeable service.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

5 stars

great service from Steve Poole really quick

22 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Mary

We're glad you had a great experience with Steve - We appreciate your positive feedback.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

We have leased 2 vehicles…

We have leased 2 vehicles with Leasing Options and Kerry Mchugh was our account manager, great service from start to finish. Very well organised, every step managed well and the cars were delivered quickly. I will contact Kerry when we need another car and I highly recommended them.

27 November 2025
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Nichola

We are so pleased to hear about your excellent experience with us! It's wonderful to know that Kerry provided great service and managed every step effectively. We truly appreciate your high recommendation and look forward to assisting you again.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

I’ve just taken delivery of my new car

I’ve just taken delivery of my new car, arranged by Paul Holroyd at Leasing Options. The whole process was smooth and hassle-free from start to finish. Thanks again, Paul, for all your help!

21 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Sarah

We are so happy to hear that your new car delivery was a smooth and hassle-free process. Thank you for your kind words for Paul he will be so happy to read this :)

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

I am a returning customer with Leasing…

I am a returning customer with Leasing Options Ltd, and once again the experience has been excellent. This time Craig Easterbrook looked after me and was incredibly helpful throughout the whole process. His communication was clear, timely, and professional, which made everything straightforward and stress-free. Craig was always available to answer questions and kept me updated every step of my new car order process. Highly recommend Leasing Options Ltd, and a big thank you to Craig for the outstanding service.

21 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

We're delighted to hear that your experience with us was excellent once again! It's wonderful to know that Craig provided helpful, clear, and professional communication, making everything straightforward. Thank you for your continued trust and the high recommendation !

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Kristian has been a pleasure to deal…

Kristian has been a pleasure to deal with from start to finish - so much so I've returned for my second car. i didn't feel any sales pressure, he was easy to get hold of and called back super quickly when I had to leave a message. The process is straightforward, but he manages and explains it well. Five stars!

21 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Ms Hodges

We're delighted to hear you had such a positive experience returning for your second car. We appreciate your kind words about the straightforward process and excellent communication. Thank you for your five-star review which is even more special from our returning customers :)

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Salvatore Musso has been extremely…

Salvatore Musso has been extremely helpful throughout the whole process of leasing a new car He took the time to explain everything in detail making sure he answered any questions we had. I cannot recommend this company enough and I will certainly be telling my friends about it. Looking forward to receiving the new car. Thank you again Lee Smith

21 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Lee

We're so pleased to hear about your positive experience with Sal. It's wonderful that we could make the leasing process clear and helpful. We appreciate your kind words and recommendation!

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Excellent knowledge and advice

Excellent knowledge and advice. Lisa was very quick to respond to any questions and if she didn’t know… she found out.

21 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Martin

Thank you for your kind words for Lisa - glad to hear Lisa was able to answer all of your questons !

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Really impressed with this company

Really impressed with this company, which is hard to find these days. Not only is their website really nice to use and navigate, their deals are incredibly competitive too and I hopped around a LOT before settling.

I had there pleasure of being assigned a super friendly 'Cass Tynan' as my dedicated account manager and she couldn't have done more to help me source a great deal on a electric car lease. Every step of the way, she went out of her way to guide me through the process in a super friendly and professional manner and seemed to know just about everything there is to know about this industry too!

The leasing process was super straight forward, it's my first one for my business so I presumed it would be a long process but it was the opposite. Wouldn't hesitate to continually use this company in the future.

21 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Mark

Thank you for taking the time to write such a lovely review - Really happy to read Cass was super friendly and made the process easy for you. We are really happy to hear you will be using us in the future and we look forward to finding your next great deal !

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Great Experienxe

Craig Easterbrook was amazing so helpful and knowledgable . This is the first time I have leased a car he explained it so well that I felt very confident in placing my order having spoken to Craif

24 April 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Janet

We are so pleased to hear about your positive first leasing experience. It's wonderful that Criag provided such helpful and knowledgeable assistance, making you feel confident.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

I had an excellent experience with… mark aston

I had an excellent experience with Leasing Options, especially thanks to Mark Ashton. From start to finish, Mark was professional, helpful, and kept me informed throughout the whole process. He made everything straightforward and stress-free, answered all my questions promptly, and went above and beyond to make sure I was happy with the deal.

21 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Billy

We are so pleased to hear about your excellent experience. Providing a straightforward and stress-free process is always our goal, and we appreciate your kind words.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Special mention to Steeve Hobbs who was…

Special mention to Steeve Hobbs who was very helpful and efficient throughout the process. Highly recommended

21 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Ian

We're so glad you had a great experience! We appreciate your kind words for Steeve and recommendation.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Painless Process

Leasing Options were excellent at finding me a good deal on the car I was looking for, clear on their quotes, walked me through the process stages, organised the finance application and kept me well informed throughout the process. My new car is now ordered and I am looking forward to receiving it soon. Thanks to Barry McGirr for always being available on the phone and for making the process painless.

21 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Alan

We're delighted to hear that we could help you find a great deal and make the process smooth. We appreciate your kind words for Barry and look forward to you receiving your new car.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Amazing advice and support as always…

Amazing advice and support as always from Matthew Hill - this is now our fifth car ordered through him - great guy!

21 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

We are so happy to hear you had such a positive experience. Thank you for your continued loyalty and kind words for Matt who sure is a great guy !

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Gemma has been a massive help…

Gemma has been a massive help throughout the whole process of securing a new car. A true asset to the team!

21 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Ben

We're so glad to hear about your positive experience. We appreciate your kind words about Gemma :)

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Excellent Service

Lesley Shaw has been fantastic in helping me secure two new vehicles. She always responds promptly with any questions answered. Thank you!

21 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Dean

We're thrilled to hear about your excellent experience securing two new vehicles. We appreciate your kind words and thank you for your positive feedback for Lesley !

Sophie White
Customer Experience Manager

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