I am currently in the beginning stages of searching for a new flat for myself and contacted Leaders after seeing a property on their website. Unfortunately I missed out on this one, but Selwyn from on... See more
Company replied
Location
Switch location9-13 The Façade Devonshire Road, SE23 3HA Forest Hill, GB
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See what reviewers are saying
⭐⭐⭐⭐⭐ I am really happy with the service from the lettings team. Selwyn, Sharon and Macy have all been fantastic — friendly, professional, responsive and always helpful. Communication has been excell... See more
Aleyna was very helpful and attentive, not pushy at all just showed me the property and helped me with all my questions, I also got a pre call and text from Selwyn thanks very much to you both
Company replied
Macy has been helpful with answering questions and following up our emails
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Forest Hill
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
9-13 The Façade Devonshire Road, SE23 3HA, Forest Hill, United Kingdom
4.9
Excellent
332 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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My experience with them has been brief…
My experience with them has been brief so far, but has left a good impression. I contacted them for a viewing and got a speedy response. Lillie reached out to me quickly, and property manger Selwyn even messaged on his day off to ensure I was booked in.
3 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Roseline Fiatuse We greatly appreciate your 5-star review and the time you took to share your experience with Lillie and Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Selwyn and his team are outstanding
Selwyn and his team are outstanding. Their advice and apparatus are really high quality.
I have three flats in SE london which I manage myself and Leaders have a 100% record with providing me with quality tenants, which every landlord knows is the key to successful tenancy.
1 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Felix Glenn We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Renting with Leaders
We have been with Leaders for more than 2 years now and we are renting under different agency before. All I can say is that we are very happy we are handled by kind and professional agents. Their services are prompt and they respond in a timely manner for any issues and inquiries. The maintenance checks and visit are regularly done to help maintain safety of the property. I am looking forward to stay with them longer in the future.
11 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear P.c, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Reply from Leaders - Forest Hill
Dear Ayobanji Adetunji, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Lucy made everything incredibly easy…
Lucy made everything incredibly easy for us; the experience was very comfortable, and we 100% recommend Lucy
28 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Cristian Navii We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Exceptional Service from Aleyna Saklav
I had an amazing experience working with Aleyna Saklav. I found a property on Sunday, and she arranged a viewing for the very next day. I submitted my offer on Monday, and by Tuesday it had already been accepted, an incredibly fast and smooth turnaround that truly exceeded my expectations.
Throughout the whole process, Aleyna was professional, attentive, and genuinely committed to helping me secure the right home. Her communication was clear and consistent, and she went above and beyond to make everything feel effortless.
Aleyna combines efficiency with a warm, supportive approach, and it made all the difference. I’m genuinely grateful for her help and would highly recommend her to anyone looking for a letting agent who delivers exceptional service. Thank you, Aleyna!
25 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Shantell Nyamupanda We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I had the pleasure of being shown a…
I had the pleasure of being shown a property on Tyrwhitt Road by Aleyna. She was very friendly and gave me all the information I needed about the property without asking questions. She also informed me about the no deposit option by Leaders which is a brilliant idea!
24 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Amy Travis We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Macy Abbott has been a great help
Macy Abbott has been a great help. She was patient, demonstrated good communication skills, and ensured she guided us throughout the process.
26 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Rhoda We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Macy has been so accommodating and…
Macy has been so accommodating and helpful. She always answers all my questions. Moving is incredibly stressful but Macy made the process so much easier. Would definitely recommend this estate agents
20 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Alisha We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
The letting agent Aleyna was very…
The letting agent Aleyna was very helpful and polite. It was a pleasure to speak with her.
20 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Ran We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Aleyna has been very professional and…
Aleyna has been very professional and friendly and even if the property I called for does not work for my clients, she has been a pleasure to talk to
17 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Alessandra Gnudi We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Aleyna’s service and level to attention by…
The service and level to attention by Aleyna has been amazing!
16 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Irem Yildiz We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Macy has been incredibly helpfu
Macy has been incredibly helpful throughout our property-viewing process. She’s been supportive, professional, and consistently great with communication. Every question we had was answered quickly and clearly, making the whole experience smooth . We really appreciate all her assistance highly recommend her!
15 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Finley Jordan We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Rebecca and Finley viewing in Forest Hill with Macy
Macy was super welcoming, made it easy to ask questions about the property and helped bridge the gap between the landlord (who was present at the viewing) and I. She was quick to let me know on next steps to secure the property.
14 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Rebecca We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Selwyn is consistently helpful
Selwyn is consistently helpful, great communication and always resolves any issues that come up very quickly and professionaly
1 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Customer We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Friendly and welcoming with my enquiry…
Friendly and welcoming with my enquiry as a Landlord, Selwyn, Lucy and James
13 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Mckenzie Vans We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn, Lucy and James . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Prompt appointment for viewing.
Prompt appointment for viewing.
Thank you Aleyna.
11 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear E H We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Great viewing experiences with Macy from Leaders
Had a few viewings with Leaders in London and it was really top notch. Macy was present at every property, really helpful, knowledgeable and answered every question I had.
It was easy to make a clear picture about the properties as everything was very straightforward and easy to understand.
12 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Andrei We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Forest Hill
Dear Perazim Singo We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Forest Hill
Dear Canan Ciftci We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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