Leaders - Forest Hill Reviews 

367
•
TrustScore 5 out of 5

4.9

9-13 The Façade Devonshire Road, SE23 3HA Forest Hill, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Aleyna and Selwyn at the Forest Hill Leaders branch have been super helpful throughout and have been very responsive ensuring all the questions we have asked are answered quickly and clearly. Henry an... See more

Company replied

Rated 5 out of 5 stars

Jake, James, and Selwyn provided professional attention from the initial phone contact all the way through to the property viewing. Solid service overall. provided professional attention from the init... See more

Rated 2 out of 5 stars

Selwyn Pacheco was assigned to the property I was looking to rent, however it was a shame that the dates did not align well. Selwyn then texted me on WhatsApp asking for a “favour” and to write a revi... See more

Company replied

Rated 5 out of 5 stars

Currently looking for a new place to rent and experience with Leaders has been great so far. Selwyn has been very helpful in answering my queries and is really helping me get my ideal place as quickly... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Property Investment
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Leaders - Forest Hill

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 9-13 The Façade Devonshire Road, SE23 3HA, Forest Hill, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(367)

2,504 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jake, James, and Selwyn

Jake, James, and Selwyn provided professional attention from the initial phone contact all the way through to the property viewing. Solid service overall. provided professional attention from the initial phone contact all the way through to the property viewing. Solid service overall. Easy booking process.

15 October 2026
Unprompted review
Rated 5 out of 5 stars

Appreciation

The response to individual request is unique dealing with everyone on their own merit. Its not a one box fits all agency

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with the service I…


Really happy with the service I received from Lillie. She was lovely, professional and really helpful when I was trying to arrange a viewing. She made everything really simple and was quick to get back to me whenever I had a question.

It was refreshing to have an agent who was so friendly and easy to deal with. Thank you, Lillie, for all your help!

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

Selwyn answered the phone straight away and was exceptionally friendly and helpful, conveniently organising a same-day viewing for me with his colleague Aleyna who was equally lovely and efficient. The property itself was great, true to the images and description, and I put in an offer straight away which was a stress and hassle-free process.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Friendly & Helpful

I am currently looking to rent and contacted Leaders through Rightmove. Selwyn was quick to respond to my viewing request and has remained helpful throughout.

5 October 2026
Unprompted review
Rated 5 out of 5 stars

Selwyn & Jake

I’ve had a very positive experience with Selwyn and Jake from Leaders. They have both been very friendly, professional and helpful throughout the process. They responded quickly to my questions and made everything clear and easy to understand.

I really appreciate their excellent customer service and support so far. I would definitely recommend Selwyn and Jake to anyone looking for a helpful and professional letting team.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Selwyn and Aleyna

Selwyn has been super helpful in setting up a viewing with Aleyna. Communications have been fast and efficient.

2 October 2026
Unprompted review
Leaders  - Forest Hill logo

Reply from Leaders - Forest Hill

Dear Gabriela, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Selwyn’s support through my flat…

Selwyn’s support through my flat application was amazing! Helped ius through every step of the way and answered all of our questions. Would recommend

2 October 2026
Unprompted review
Leaders  - Forest Hill logo

Reply from Leaders - Forest Hill

Dear Henry Mirams

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Aleyna and Selwyn at the Forest Hill…

Aleyna and Selwyn at the Forest Hill Leaders branch have been super helpful throughout and have been very responsive ensuring all the questions we have asked are answered quickly and clearly. Henry and I really appreciate all their help to make this process so smooth! Highly recommend! Kendall and Henry

2 October 2026
Unprompted review
Leaders  - Forest Hill logo

Reply from Leaders - Forest Hill

Hi Kendall Vaughan,

Thank you for the great review of our Leaders Estate Agents Forest Hill team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.

Kind regards

Customer Care Team

Rated 5 out of 5 stars

Selwyn and James are great Managers and…

Selwyn and James are great Managers and look after our properties well!

2 October 2026
Unprompted review
Leaders  - Forest Hill logo

Reply from Leaders - Forest Hill

Hi Consumer,

Thank you for taking the time to review your recent experience with our Leaders Estate Agents Forest Hill branch. It's pleasing that we could provide you with a positive experience.

Don't hesitate to be in touch if you require anything further.

Kind regards

Customer Care Team

Rated 5 out of 5 stars

Super Team

Jake, Selwyn, Sharon and James have gone over and beyond for my application, Can’t thank them enough :-)

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Great experience so far

Currently looking for a new place to rent and experience with Leaders has been great so far. Selwyn has been very helpful in answering my queries and is really helping me get my ideal place as quickly as possible.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

experience

I had a very smooth and easy process all thanks to the help of Aleyna, she was very enthusiastic and helpful about her work.

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Leaders- Forest Hill

I am so glad that the property I like is with Leaders. It was a smooth process from the time I asked for a viewing until my move in date. Selwyn, Macy, Sharon and Jake have all been amazing. They were all so kind and responsive to my inquiries. I have such a great experience with them.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

I had a very good experience dealing…

I had a very good experience dealing with Selwyn regarding a property viewing. I contacted him to arrange a viewing, and he responded very quickly. He was also very accommodating and arranged a time that suited my availability, which I really appreciated.

In my experience, many estate agents are not very flexible when arranging viewing times, so Selwyn’s helpful and professional approach really stood out. He made the whole process easy and straightforward.

I’m very pleased with the service I received and would definitely recommend Selwyn to anyone looking for a helpful, responsive and professional estate agent. Thank you, Selwyn, for your excellent service!

21 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look