Leaders - Bromley Reviews 

177
•
TrustScore 5 out of 5

4.8

20-21 Church Road, BR2 0EG Bromley, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

I had a pleasant experience with Macy at my viewing last week Friday. Macy calmly took me around the property and addressed my concerns regarding a scaffolding outside the adjacent property. Macy e... See more

Rated 5 out of 5 stars

Macy was very polite and helpful, answering any question or worries that me and my partner had when we were looking for a flat. We would recommend her services to anyone else in the same position.

Rated 1 out of 5 stars

The worst tenant agency ever in London. I booked a week ago, their representative Macy agreed for a Saturday booking. When I reached, Lucy didn't pick up the call. I call for more than an hour and she... See more

Rated 5 out of 5 stars

We had a great experience with Leaders when moving into our new flat. James and Sharon were incredibly helpful throughout the whole process and made everything feel so easy and stress-free. They were... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Property Investment
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Leaders - Bromley

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 20-21 Church Road, BR2 0EG, Bromley, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

177 reviews

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Replied to 95% of negative reviews

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4.8

All reviews

(177)

2,526 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A massive thank you to Summer from…

A massive thank you to Summer from leaders in Bromley, I called for a property and within the hour I was booked into a viewing that met all my needs and requirements. I am so grateful for the service I received. Thank you!

7 June 2025
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Isabella
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I went to view a property and a lovely…

I went to view a property and a lovely lady called Summer was so helpful throughout the show round.
Would highly recommend Summer in the future for anyone looking at properties.
Great asset to the company.
Thank you so much Summer.

4 June 2025
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Jodie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Summer was absolutely amazing

I would like say a big thank you to Summer for showing us around this 3 bedroom property Summer was extremely knowledgeable and professional. Unfortunately this property was not suitable for our needs.
Summer has since forwarded us some more properties to view.

23 May 2025
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Tara
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Summer. Her endless support and encouragement to help me through the process of finding the perfect property was unmatched. Her communication and support was amazing thank you for all you’ve done!

5 June 2025
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Sharon Attree
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Summer from leaders Bromley office was…

Summer from leaders Bromley office was amazing with booking me into a viewing the same day I enquired. She was so lovely and kind most helpful person I have met in this industry will definitely go to her in the future. Thank you summer!

14 May 2025
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Darcy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Outstanding Service - thank you Summer O'Grady

I had an amazing experience renting a house with the help of Summer. From the very beginning, she was incredibly professional, approachable, and genuinely helpful. She guided me through every step of the process with clarity and efficiency, always making time to answer my questions and ensure everything went smoothly. Her attention to detail and friendly attitude made the entire experience stress-free and enjoyable. I truly appreciated her dedication and support—she went above and beyond. I wouldn’t hesitate to recommend Summer to anyone. Thank you again!

31 May 2025
Unprompted review
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Reply from Leaders - Bromley

Dear Maggie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

A big thank you to Summer from the…

A big thank you to Summer from the Bromley office who made my experience with leaders amazing.
She helped me with my million questions and was contactable all hours without hesitation. Thank you Summer for all your help and support.

6 June 2025
Unprompted review
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Reply from Leaders - Bromley

Good Afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

This was my first time renting a…

This was my first time renting a property and I cannot be happier. Summer helped me with all my issues and concerns. All her hard work and dedication to making this possible will not go unnoticed. Thank you again.

4 June 2025
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Miss Chiara Connolly
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Thank you Summer for all your support…

Thank you Summer for all your support and Help through my move in process you have made it 10x better. Thank you

5 June 2025
Unprompted review
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Reply from Leaders - Bromley

Dear Louis Humm
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I had an amazing experience working…

I had an amazing experience working with leaders to rent my new home - I would not of been able to do it without the help from letting agent Summer. Thank you for your communication and endless help.

6 June 2025
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear David Davies
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

We found Danika at Leaders Bromley to…

We found Danika at Leaders Bromley to be especially helpful in dealing with our property!

13 May 2025
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

The personal touch

The personal touch: My Property Manager (Danika) was excellent. All requests were dealt with efficiently and with courtesy. Solutions were found to problems and staff other than our Property Manager were extremely helpful and pro-active. The all-round service provided meant I could rest assured any issues would be handled well.

22 May 2025
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 1 out of 5 stars

APPALLING

APPALLING! Landlords nightmare.
Total lack of communication, you have to chase Head Office to get staff to respond promptly to any queries. Limited recourse regarding damage done to the flat by tenant.

17 November 2024
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Good Afternoon

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Supercalifragilisticexpialidocious is…

Supercalifragilisticexpialidocious is the best description for my experience with Leaders Bromley. Helena and Will have been absolutely great from start to finish. I highly recommend.

17 February 2022
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Yvonne,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders Bromley…

I recently transferred a rental property to Leaders. Fiona Minnett, the manager of the Bromley office has been brilliant from Day 1. She and Alex Peters have my unreserved admiration for their help in refurbishing, marketing and getting the property tenanted in a remarkably short time. I have no hesitation in giving 5 glittering stars to the Bromley Leaders team with special thanks to Fiona and Alex.

8 February 2022
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Michelle,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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