Leaders - Bromley Reviews 

145
TrustScore 5 out of 5

4.8

20-21 Church Road, BR2 0EG Bromley, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Lucy has been incredibly kind, patient and helpful throughout the whole process. She always answered our queries promptly and supported us at every step. She was very accommodating with viewings and m... See more

Rated 5 out of 5 stars

Had a smooth handover of keys from Leaders today! Looking forward to seeing great support during our tenancy with them!

Rated 5 out of 5 stars

Jake was very helpful when showing me around a few flats I was interested in. He had great knowledge around properties and the local area and matched my property criteria with suitable properties that... See more

Company replied

Rated 5 out of 5 stars

Jake is really friendly and professional and always takes time to check in to see how my property search is going and if anything on my search criteria has change. Very quick to send me new propertie... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Bromley

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 20-21 Church Road, BR2 0EG, Bromley, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(145)

2,252 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, Lucy at the Bromley Branch was extremely helpful and knowledgeable in helping me find a property. Would highly recommend.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly people at Leaders

Jake and Lucy has been helpful, friendly and responsive in organising viewings and follow on work for sorting out the tenancy.

I'm able to contact them and get a response back in a timely manner with questions I have regarding tenancy agreement and related documentation around it.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Leaders Lettings- Lucy

Lucy has been incredibly kind, patient and helpful throughout the whole process. She always answered our queries promptly and supported us at every step. She was very accommodating with viewings and made everything much easier for us. Truly excellent service.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

A Refreshing Estate Agent Experience

I can't recommend Jake and Lucy at Leaders Estate Agents Bromley highly enough. From start to finish, they kept me updated every step of the way and always took the time to explain everything clearly, which made the whole process so much less stressful.

Unlike other estate agents I've dealt with, where I constantly had to chase for updates and often never got a reply, Jake and Lucy were proactive, responsive, and always kept me informed without me having to ask.

They also worked around our busy work schedules, making themselves available when it suited us, which we really appreciated. Their professionalism, communication, and genuine willingness to help really stood out. Thank you both for making what could have been a stressful experience so smooth. I wouldn't hesitate to recommend Jake, Lucy, and the team at Leaders Bromley.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Viewing

I had the viewing with Jake he was really helpful. He was very friendly and called me twice to check how long it would take me to reach. He answered all my questions and took time to explain. I would recommend the team for rental search and viewings

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Lucy has done an excellent job in helping my friends and I secure a house for our second year at University. The process was smooth and the great service meant help was always available.

31 July 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Tommy

We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Easy

Was a lot easier than i had originally imagined it was going to be, Jake made it a lot simpler for me when looking at properties. All round good experience.

30 July 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Tom

We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Jake Leaders

Recently spoke to Jake at Leaders. He took the time to offer some great advice on different properties, great customer service and very polite

30 July 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Kiishan Ram

We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders Lettings - Jake

Jake was very helpful when showing me around a few flats I was interested in. He had great knowledge around properties and the local area and matched my property criteria with suitable properties that they had available. I would recommend using Leaders to find flats in the area to everyone I know. Thanks Jake!

14 July 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Lucas Mayer, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jake. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Jake was very transparent and happy to…

Jake was very transparent and happy to answer any questions when showing me around

29 July 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Jack Hulme

We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Lucy has been amazing and so helpful…

Lucy has been amazing and so helpful with everything, her replies are very fast and always keeps us up to date!

29 July 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Lucy Fraser-Allen

We greatly appreciate your 5-star review and the time you took to share your experience with lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Lucy has made our move in experience…

Lucy has made our move in experience over the past 5 months completely stress free, couldn’t have asked for a better agent. can’t wait to move in.

29 July 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Tom

We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Positive experience with Lucy

I had a very positive experience. Lucy was professional, responsive, and took the time to answer all of my questions. The viewing was well organised, and I really appreciated her friendly and helpful approach.

Overall, I’m very satisfied with the service Lucy provided and would happily recommend Lucy to others looking for property.

25 July 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Thank you, Wang Ping, for your wonderful feedback. We're thrilled to hear that you had a very positive experience with Lucy and appreciated her professional and friendly approach. Helping people find and enjoy the right home is at the heart of everything we do, and your recommendation means a lot to us.

Rated 5 out of 5 stars

The staff was friendly and helpful

Lucy Kennedy has been very helpful. She found another property for me to look as the previous one was already taken.

21 July 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Thank you, Carmeida, for your wonderful review. We're thrilled to hear that Lucy Kennedy was very helpful in finding you another property to consider. Helping people find and enjoy the right home is at the heart of everything we do, and we appreciate your trust in our service.

Rated 5 out of 5 stars

I am in the middle of the referencing…

I am in the middle of the referencing stage but Lucy Kennedy has been so so helpful. She has remained in constant contact, updating me & trying to help at every given opportunity. She’s a sweetheart.

21 July 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Thank you, Sharon, for your wonderful feedback! We're thrilled to hear that Lucy Kennedy has been so helpful and supportive during your referencing stage. Our goal is to make every step of your property journey as clear and stress-free as possible, and it's great to know that our customer-centric approach is making a positive impact.

Rated 4 out of 5 stars

Lucy was always very responsive to…

Lucy was always very responsive to addressing my concerns and her mails.
She was very helpful towards getting the apartment and was very professional in her way of addressing my concerns.
I will recommend Leaders to others without reservation.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

Jake was fantastic to work with while helping us secure our flat in Bromley. From the outset, he was approachable, knowledgeable and always willing to help. He kept us well informed at every stage, responding promptly to any queries we had throughout the process. Jake made the entire experience straightforward and hassle-free, which was appreciated. We wouldn’t hesitate to recommend him to anyone searching for a property in the future.

22 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look