Helpful staff Quick to get through and speak to someone on the phone Sam was particularly helpful Competitive prices Easy returns
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our account manager is diligent, respectful & enthusiastic, 5 stars. However, he is often let down by the delivery status which is currently 48 hrs, at best.
We have used Lawsons (and previously Hertfordshire Timber) for over 20 years. A hard working, professional business who are committed to providing excellent products and service. A great team espe... See more
I’ve worked with this company for over 10 years and in my experience they are extremely competitive, professional and always go the extra mile to help.. all the staff are friendly and approachable, re... See more
Company details
Written by the company
Southill Sawmills is now part of the Lawsons Group, our delivery capacity and stockholding has increased dramatically meaning we can service every customers need.
Family Values, Professional Service
Written by the company
- Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.
Contact info
Blackhorse Road, Letchworth Garden City, SG6 1HR, London, United Kingdom
- 01462 686838
4.6
Excellent
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
GREAT FRIENDLY SERVICE
GREAT FRIENDLY SERVICE
OFFEER GREAT PRODUCT RANGE AND WILL TO GET ALTERNATIVES
17 July 2026
Experience with Lawson is always great
Experience with Lawson is always great, that includes deliveries, competitive prices, thanks Lawson
25 June 2026
Lawsons have always endeavoured to get…
Lawsons have always endeavoured to get material deliveries out asap. The staff are friendly and always helpful.
18 June 2026
Great Staff make a good business
Efficient to deal with right from the telephone order through to the delivery and any back up support that may be needed. Great staff.
24 June 2026
Damaged items delivered to site
Items were delivered to site with damage and, in spite of being advised the day after delivery on the install date, I'm still waiting on thenl exchange over a week later ...can't finish what is a small job ...very disappointed in what is a poor service.
11 June 2026
Reply from Lawsons (Whetstone) Ltd - Letchworth
Thank you for taking the time to leave your review. We're very sorry to hear that your order arrived damaged and that the delay has prevented you from completing your project.
This is not the standard of service we strive to provide and we sincerely apologise for the frustration and inconvenience caused. We will investigate what has happened with the branch to understand why this delay occurred and use your feedback to help improve our service.
Great company to deal with always on…
Great company to deal with always on hand for information and they source any materials needed.
Quick delivery also
13 June 2026
Staff were helpful
Staff were helpful when putting my order in and when I inquired about my delivery time on the day
6 June 2026
The most friendly and helpful customer…
The most friendly and helpful customer service I’ve experienced in years from the Letchworth team.
3 June 2026
Excellent customer service
Excellent customer service, Mark and Leanne at the Letchworth office were both fantastic, and although the driver delivered much earlier than planned and dropped our load in the wrong place, he quickly returned and moved them for us
24 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.