Lawsons (Whetstone) Ltd - Letchworth Reviews 70

TrustScore 4.5 out of 5

4.6

Blackhorse Road, Letchworth Garden City, SG6 1HR London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I get got prices and a prompt service .All the team work well . in the pass i would get cost for materials, most jobs were started in around two mouth and the cost would be the same .But most of my p... See more

Rated 5 out of 5 stars

Efficient to deal with right from the telephone order through to the delivery and any back up support that may be needed. Great staff.

Rated 5 out of 5 stars

I’ve worked with this company for over 10 years and in my experience they are extremely competitive, professional and always go the extra mile to help.. all the staff are friendly and approachable, re... See more

Rated 5 out of 5 stars

I’ve been using Lawsons Letchworth for the last 10 years. All staff from the yard to the office are always very helpful. You get a great service because they go the extra mile. They’re especially goo... See more


Company details

  1. Lumber Store
  2. Building Materials Store
  3. Fence Supply Store

Written by the company

Southill Sawmills is now part of the Lawsons Group, our delivery capacity and stockholding has increased dramatically meaning we can service every customers need.

Family Values, Professional Service

Written by the company

Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.

Contact info

  • Blackhorse Road, Letchworth Garden City, SG6 1HR, London, United Kingdom

  • 01462 686838

4.6

Excellent

TrustScore 4.5 out of 5

70 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I get got prices and a prompt service…

I get got prices and a prompt service .All the team work well .
in the pass i would get cost for materials, most jobs were started in around two mouth and the cost would be the same .But most of my prices are only held for one month now it does cause a bit if issue but the team normal keep it the same .

16 June 2026
Rated 1 out of 5 stars

Damaged items delivered to site

Items were delivered to site with damage and, in spite of being advised the day after delivery on the install date, I'm still waiting on thenl exchange over a week later ...can't finish what is a small job ...very disappointed in what is a poor service.

11 June 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, Mark and Leanne at the Letchworth office were both fantastic, and although the driver delivered much earlier than planned and dropped our load in the wrong place, he quickly returned and moved them for us

24 May 2026
Rated 5 out of 5 stars

Sales people helpful

Sales people helpful. Good communication throughout the process.
Delivery staff were careful dropping off the goods too.

21 May 2026

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