LawsonWestSolicitors Reviews 155

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is consistently described as excellent, with consumers noting the efficiency and ease of their overall experience, often mentioning quick response times. However, some people were dissatisfied with the communication, citing a lack of updates and difficulties reaching their assigned solicitor. These customers also reported errors in document preparation and a perceived lack of empathy during already stressful personal situations, leading to delays and a feeling of being unsupported.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness,... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We dealt with Kirsty Stening, what can we say! She was amazing from start to finish. Kirsty was so friendly and knowledgeable during my initial conversation with her, our situation was quite urgent bu... See more

Rated 5 out of 5 stars

Joao at Lawson West was extremely helpful in talking me through some employment questions I had. He was very knowledgeable, clear in his explanations, and took the time to make sure I fully understoo... See more

Rated 5 out of 5 stars

We have recently finalised my late mother’s estate. Rebecca Boulter was the solicitor dealing with the estate. Rebecca was always available to explain anything we were not sure about. She was prof... See more

Rated 5 out of 5 stars

Huge thanks to Kate Lea, Senior Solicitor, and Devin Fernando, Paralegal, and the Lawson West team! Kate was especially helpful—clear, attentive, and gave excellent legal advice. Devin has done incred... See more


Company details

  1. Legal Services & Government

Information provided by various external sources

Solicitors in Leicester; Lawson-West are specialist solicitors providing quality legal services in Leicester, Wigston and Market Harborough


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

155 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Extremely disappointing and unnecessarily stressful experience

My experience with in dealing with my financial clean break order after divorce was extremely disappointing and far more stressful than it should ever have been.

Numerous errors were made in the preparation of documents, causing avoidable delays and complications in what should have been a relatively straightforward matter. To make matters worse, I was then billed for communications and corrective work arising from those errors, including repeated charges for advice I had already received, understood and signed disclaimers for.

I found it deeply frustrating to have to challenge charges that I did not believe were justified, and difficult to get the firm to take the practical steps needed to resolve matters quickly. When they eventually did act, they contacted the court directly as I had suggested, and the billing issue was resolved in line with the points I raised. No further payment was sought beyond what I considered fair.

I was dealing with an already difficult and emotionally exhausting personal situation while trying to resolve matters legally, and I felt there was very little sensitivity or appreciation for the wider circumstances I was facing. At a time when empathy, clarity and careful client handling mattered most, I was left feeling unsupported and further burdened by the process.

What was particularly lacking throughout was any meaningful apology or real sense of accountability from the solicitor handling my case.

Although the matter was eventually resolved, the overall experience left me feeling poorly served and badly let down. I would strongly encourage anyone considering instructing this firm for similar work to ask very careful questions about charging practices, check all paperwork meticulously, and be prepared to challenge anything that does not seem right.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Great help with my employment case

I instructed João on a no win, no fee basis for an employment issue back in 2025 (which has now resolved in April 2026). From the beginning, he was professional, supportive and very easy to deal with.

He kept me regularly updated and always made sure I understood my options, explaining everything in a clear and straightforward way. That really helped take some of the stress out of the situation.

What stood out most was how efficiently he handled my case, while still being approachable and reassuring throughout. With his help, we were able to negotiate a settlement rather than going through a tribunal.

I’m very thankful for the support I received during such a vulnerable moment, for taking on my case and listening to my story. I wouldn’t hesitate to recommend João to anyone dealing with an employment issue. Thank you once again!!!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Guarantor document for mortgage

we needed a 'Guarantor document signing' to Guarantee a company mortgage, plus legal advice is mandatory sometimes. This firm is one of the few I could find that offer this service. Kirsty was friendly, and adaptable with staying at 5pm to get the job done quickly

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Employment Law

I would totally recommend this company, Sejal Patel was excellent. Very efficient, quick , clear and thorough .
Kept me informed along the way , so I knew what was happening. Excellent service thank you .

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

From start to finish kept me up to date and informed with a work related issue.
Any question was answered and explained in a manner that made sence.
Would highly recommend.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended Solicitors

I don't usually leave reviews, but I have to say that I would highly recommend Dylan and his team for all of their support and assistance in my requirements.

Great communication, service and explanation throughout the process and made everything incredibly easy.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

excellent

Dylan Mann absolutely smashed it out of the park for us in record time. Excellent service, great communication and professional. 5 star

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Gracious Thanks To Lawson West Solicitors.

We send our heartfelt thanks to Michelle,Amy and the rest of the conveyancing team at Lawson West Solicitors in Market Harborough for a job well done in securing the sale completion of our bungalow in record time.
We do not hesitate to recommend them to all future clients.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service on a Complex Commercial Mortgage

I had an excellent experience working with Dylan Mann at Lawson West Solicitors on a complex commercial mortgage. From start to finish, Dylan was incredibly responsive, always available to answer questions and provide clear, practical advice.

What really stood out was his ability to navigate the complexities of the transaction efficiently while ensuring everything was handled thoroughly and safely. He kept the process moving at pace without ever compromising on attention to detail, which gave me real confidence throughout.

Thanks to Dylan’s expertise and proactive approach, the deal was completed smoothly and far quicker than I expected. I wouldn’t hesitate to recommend him to anyone needing a reliable and knowledgeable solicitor for commercial matters.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I cannot thank Joáo enough…

I cannot thank Joáo enough for the support he gave me during a very difficult time. He was a lifeline when I needed help, reassurance and someone that was easy to talk to. He was calm, exceptionally knowledgeable and helped me navigate obstacles and decisions that I simply would not have managed without his advice. Lawson West Solicitors have an absolute star on their team. Strongly recommended. Thank you!!!!

2 March 2026
Unprompted review
Rated 4 out of 5 stars

Wendy was a great solicitor and really…

Wendy was a great solicitor and really helpful. It was a long process due to unforeseen circumstances but Wendy was great throughout. Kept informed and felt cared for which was so important during this stressful time. Thanks Wendy.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

I contacted Lawsons solicitors for…

I contacted Lawsons solicitors for advice on a criminal matter via there help desk the lady I spoke to was very polite and helpful took details etc and said I would be contacted later that morning.
I was then contacted by a solicitor called Massimo Trebar who obviously could not be bothered to spare more than a few minutes.
after discussing our case he sent an email containing the wrong persons name and legal aid would not be possible but he was very sharp on his charges.
After contacting a London based solicitor who were very professional and have taken the case on with legal aid.
And have the correct names of the person who needs to be represented obviously Lawsons Solicitors can’t be bothered to be professional.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

The service I received was excellent

The service I received was excellent, being informed at all times of why, when and how the processes would be handled and there outcomes. I received advice and guidance from thoroughly professional staff.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

João Madeira has been fantastic with…

João Madeira has been fantastic with his knowledge and guidance through an employment issue that I have recently had to deal with. I fully recommend this company for their efficiency, knowledge and experience.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

The team at Lawson West were fantastic

The team at Lawson West were fantastic during a sensitive time for me, they were kind and reassuring but knowledgeable in how best to proceed at each step. The use of technology allowed for much easier interactions, especially when they need to carry out identity checks or access sensitive documents without having to deliver or post the document to their office. All aspects of the service were fantastic!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Responsive, proactive and knowledgeable.

Dylan was always accessible by phone and email, responsive, proactive, and clearly highly knowledgeable in what he was doing. During what was a particularly stressful time for us, he understood our tight deadline and completed everything ahead of schedule. His thorough understanding of the process gave us complete confidence and helped us feel in control throughout. He also guided us efficiently through each step, making everything far smoother than we expected.

Many thanks, Dylan - we truly appreciate your support.

26 February 2026
Unprompted review

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