We saw online photos of a Stihl strimmer harness for £40.49 & bought from this company. What eventually arrived was a strimmer harness made by Pirhana which is a cheaper version. On complaining to th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Crap communication. Waiting 8 days and no email from Royal Mail to say they even have the order (so not despatched?). No order updates (as promised if delayed beyond their 2 day despatch time). Phon... See more
Company replied
Excellent service, correct part delivered in 3 days - a tricky fit, so relieved properly machined, all belts lined up perfectly and up and running before the next storm! Highly recommend, Many tha... See more
Confirmed part was not in stock and advised correctly when it would be shipped to their Irish branch for onward transmission to the UK. When I left a call-back message with the Manchester office reg... See more
Company details
Written by the company
Lawnmower Parts Online is the UK's largest Online Lawnmower parts Supplier who's goal is to provide a one-stop shop for parts and service kits for all your garden machinery. We provide these parts at great factory-direct prices. We have an ever expanding range of filters, belts, cables, blades, service kits, etc. but if you cannot find what you are looking for please send us an email and we'll do our best to find it for you at a great price. We have access to parts for almost every make of lawnmower. We have access to parts for almost every make of garden machinery, so if you cant find an item on our site, just contact us!
Contact info
Unit H1, Tribune Avenue, WA14 5RX, Altrincham, United Kingdom
- 01615527924
- info@lawnmowerpartsonline.co.uk
- lawnmowerpartsonline.co.uk
3.0
Average
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good site
Easy site to find the parts needed. Once ordered fast delivery.
17 April 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you very much for your review.
We are really pleased to hear you found the website easy to use and were able to find the parts you needed quickly.
It’s also great to hear you were happy with the delivery speed once ordered.
Your support is greatly appreciated and we hope to assist you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
I ordered a replacement blade for my lawnmower
I ordered a replacement blade for my lawnmower, trusted the reviews on Trustpilot and was very happy with the transaction. Speedy delivery, packaged well and at a great price. Overall great service and would definitely use again and recommend.
10 April 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you very much for your fantastic review.
We are really pleased to hear you were happy with the pricing, packaging and speedy delivery, and that our Trustpilot reviews helped give you confidence in ordering with us.
Your recommendation and support mean a great deal to our small team and we look forward to assisting you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
Finding the parts I wanted was easy and…
Finding the parts I wanted was easy and ordering and paying for straight forward.
I was updated about shipping and delivery and received the items quickly.
19 May 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you very much for your positive review.
We are really pleased to hear that you found the parts you needed easily and that the ordering process, updates and delivery all went smoothly for you.
Your support and feedback are greatly appreciated by our team and we hope to assist you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
Reply from Lawn Mower Parts Online UK
Thank you very much for your review.
We are really pleased to hear you were happy with the speed of both the service and delivery.
Your support is greatly appreciated and we hope to assist you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
Reply from Lawn Mower Parts Online UK
Thank you very much for your kind review.
We really appreciate your comments and are pleased to hear you found the service professional.
Your support means a lot to our team and we hope to assist you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
Best source for genuine parts.
The place I come to for parts for my Viking mower. Genuine parts, best price and promptly delivered. What more can you ask.
19 May 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you very much for your fantastic review and continued support.
We are really pleased to hear that you continue to choose us for your Viking mower parts and that you were happy with the pricing, genuine parts and prompt delivery.
Feedback like this means a great deal to our small team and is hugely appreciated.
We look forward to assisting you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
Found the parts I needed for lawnmower…
Found the parts I needed for lawnmower and they were delivered quickly. Great service ….. would recommend
15 April 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you very much for your kind review.
We are really pleased to hear you found the parts you needed easily and that they arrived quickly for you.
Your recommendation and support are greatly appreciated by our team and we hope to assist you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
Excellent service & will use again.
Excellent service I have used them a few times & will definitely use them again. They have a great range of parts & good on price Your kept in the loop with emails from order to dispatch & arrival date & ETA from the courier.
19 May 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you very much for your fantastic review and for continuing to choose us for your parts.
We are really pleased to hear you have had consistently good experiences with us and that you were happy with the pricing, product range and the updates provided throughout the order process.
Your continued support and recommendation genuinely means a lot to our team.
We look forward to assisting you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
Competitively priced and prompt and…
Competitively priced and prompt and efficient service.
Would definitely use Lawn Mower Parts Online again in the future.
19 May 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you very much for your positive review.
We are really pleased to hear you were happy with the pricing and the prompt, efficient service received.
Your support is greatly appreciated and we look forward to assisting you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
Excellent service and calue
Excellent service with clear descriptions of the parts and the machines they fit. Parts were quickly delivered and well packaged. Great value and highly recommended. Thank you.
15 April 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you very much for your fantastic review.
We are really pleased to hear you found the product descriptions helpful and that the parts arrived quickly and well packaged.
Your recommendation and support mean a great deal to our team and we truly appreciate you taking the time to leave such positive feedback.
We hope to assist you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
order came quickly and all fitted…
order came quickly and all fitted perfectly
9 April 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you very much for your review.
We are really pleased to hear your order arrived quickly and that everything fitted perfectly.
Your support is greatly appreciated and we hope to assist you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
Fantastic service and price
Fantastic service and price.
My lawnmower is now back serviceable.
Would buy again.
21 April 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you very much for your great review.
We are really pleased to hear you were happy with both the service and pricing, and even more pleased that your lawnmower is now back up and running properly.
Your support is greatly appreciated and we look forward to assisting you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
Great service
Great service, easy to order online and was kept up to date with the process of my order, fast delivery and a good quality product received, would recommend to for people to use them.
19 May 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you very much for taking the time to leave us such a positive review.
We are really pleased to hear that you found the ordering process easy, were kept updated throughout and were happy with both the delivery and product quality received.
Your support and recommendation genuinely means a lot to our small team, especially during our busy season.
We hope to assist you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
Easy, quick and well priced - couldn't ask for more
Easily found the Hayter blade I needed, excellent price and delivered super-quick. Highly recommended
16 April 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you very much for your great review.
We are really pleased to hear you found the Hayter blade you needed easily, were happy with the pricing and received the order quickly.
Feedback like this means a lot to our small team and we really appreciate the recommendation.
We hope to assist you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
Reply from Lawn Mower Parts Online UK
Thank you very much for your review.
We are really pleased to hear you were happy with both the product and the service received.
Your support is greatly appreciated and we hope to assist you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
I’d update my last review but you…
I’d update my last review but you choose not to reply and I see you haven’t commented.
As I can’t reply to your message. I wonder why! I stand corrected I got the name wrong: Shane Donnelly this is correct name. I’m happy to upload all the email with correct name and picture of incorrect part if helps? Also my order number is: 34789. And for clarity I ordered it 28th March 2026 as you stated you can’t find an order for that part. Shocking. It took 6 weeks to arrive and as stated before you sent me the wrong part.
Order a part for MS260 chainsaw (chain break). On order stated would arrive in 4-5 working days. Had an email two weeks later stating due to current conflict that the order would be week later. Didn’t think much more. Then waited another week and still no part so contacted and Shaun Derry replied saying it would be dispatched that week. In totally took 6weeks to arrive (paid £4 for delivery). Part arrives and not even the correct part for that model of chainsaw despite advertising it was on order. I’ve emailed them and just ignored me despite sending pictures an email when I’ve asked for a refund.
To be honest I would never shop hear again or recommended to anyone for the following;
1. 6 weeks for part is shocking when states 4-5 working days.
2. Send wrong parts.
3. Incorrect advertising.
4. Refusal to respond and resolve their mistake.
5. Left out of pocket.
Avoid this company like plague.
28 March 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
As previously advised, when your original review was left we genuinely could not identify the order from the information provided and there is also nobody by the name of “Shaun Derry” associated with the company, which is why we questioned the review initially.
We also note that despite claiming we have ignored you, we have previously responded publicly to your review and have not received any further direct contact from yourself via email, live chat or telephone to allow us to properly investigate and resolve the matter.
Please contact us at sales@lawnmowerpartsonline.co.uk with your order number and we will help you resolve this issue right away!
Do not touch this company if you want to see your purchase
Do not touch this company if you want to see your purchase.
Ordered a lawn mower belt two weeks ago. Still not arrived. No one answers the phone just rings out until they eventually hang up. Advises you to email to use online chat to which they respond to neither. 48hrs have passed since contact and still nothing.
Next step is to report them as a fraudulent company as no goods, paid for the item and delivery, and no way of speaking with anyone.
Seriously purchase from someone else and save yourself the hassle. Wish I had!
2 May 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
We are sorry that you feel this way, however a number of statements within this review are incorrect.
You were advised by email on multiple occasions regarding a delay with this order and the order was dispatched last week. We can also see that you contacted us twice via our live chat system and both chats were responded to by our team. We have not received any email responses back from you following these updates, nor any email from you.
Regarding the phones, our system is intentionally configured to limit hold times to 5 minutes due to extremely high call volumes. If a call is not answered within this time, customers are advised to contact us via email or live chat so we can manage queries more efficiently.
We completely appreciate delays are frustrating, however suggesting the company is fraudulent is simply untrue. Your order was processed, updated and dispatched accordingly.
Ordered a gasket 27th April reference…
Ordered a gasket 27th April reference number is: 7G5J60, the email indicated “Your order is now processed and being dispatched.” Have emailed and used chatbot, had no reply from them.
Now ordered a new gasket from another company as now need it urgently, the chatbot is currently at 17 hours and not been read by them. Asked for refund.
13 May 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
We are sorry for the frustration caused.
We can see that you did contact us via the live chat system, however this was submitted out of hours which is why there was a delay in response. We can also confirm that once you advised you no longer required the order and requested a refund, this was processed for you accordingly.
Unfortunately during peak season response times can occasionally be longer than normal, particularly on chats submitted outside of business hours.
We do apologise for the inconvenience caused in this instance.
BUY YOUR PARTS ANYWHERE ELSE BUT HERE.
BUY YOUR PARTS ANYWHERE ELSE BUT HERE.
Ordered a part two weeks ago (showed in stock) for a customer of mine.
Have phoned multiple times - have not been answered once.
Have emailed - always an automated response.
Have tried the chatbot - just comes up as delivered.
I’ve been in the small engine trade now for over 12 years and have never experienced worse customer service.
No part should take over 2 weeks to arrive - unless of course the part wasn’t in stock. With Honda however i usually find its next day delivery.
For whatever reason Im unable to reply to the below reply so il just edit my review.
Yes you did eventually get in touch about the fact the order was delayed, however when i asked for proof of the “warehouse email” you were unable to provide it. Instead just telling me to check my junk folder.
I received no email to state that my order had been delayed.
You have stated i have not responded to whether or not I would like to cancel the order, this is correct. As the only responses i have received are through the chat i am unable to respond.
I would of course phone or email you with my answer however i’m unlikely to receive a response.
I’m more interested to see how long the part will actually take to arrive and then i can add it onto my review.
I have since ordered the part (from a different supplier) and received confirmation that it is due to arrive tomorrow.
12 May 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
We are very sorry that you feel this way. However, we did contact you by email to advise that there was a minimum 2 week delay on this order and this was also confirmed again via our live chat system when you contacted us.
At that point we asked whether you wished to continue waiting for the part or receive a full refund, however we have still not received a response to this question.
We fully appreciate delays are frustrating, especially when parts are needed for customers, but in this case we did proactively communicate the delay and offer a refund option. Unfortunately some manufacturer and supplier delays are outside of our direct control.
If you would still like to proceed with a refund instead of waiting for the order, please simply reply to our last message and we will arrange this for you.
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