We saw online photos of a Stihl strimmer harness for £40.49 & bought from this company. What eventually arrived was a strimmer harness made by Pirhana which is a cheaper version. On complaining to th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Crap communication. Waiting 8 days and no email from Royal Mail to say they even have the order (so not despatched?). No order updates (as promised if delayed beyond their 2 day despatch time). Phon... See more
Company replied
Excellent service, correct part delivered in 3 days - a tricky fit, so relieved properly machined, all belts lined up perfectly and up and running before the next storm! Highly recommend, Many tha... See more
Confirmed part was not in stock and advised correctly when it would be shipped to their Irish branch for onward transmission to the UK. When I left a call-back message with the Manchester office reg... See more
Company details
Written by the company
Lawnmower Parts Online is the UK's largest Online Lawnmower parts Supplier who's goal is to provide a one-stop shop for parts and service kits for all your garden machinery. We provide these parts at great factory-direct prices. We have an ever expanding range of filters, belts, cables, blades, service kits, etc. but if you cannot find what you are looking for please send us an email and we'll do our best to find it for you at a great price. We have access to parts for almost every make of lawnmower. We have access to parts for almost every make of garden machinery, so if you cant find an item on our site, just contact us!
Contact info
Unit H1, Tribune Avenue, WA14 5RX, Altrincham, United Kingdom
- 01615527924
- info@lawnmowerpartsonline.co.uk
- lawnmowerpartsonline.co.uk
3.1
Average
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 24 hours
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I wish I had searched out and read the…
I wish I had searched out and read the reviews for Lawnmowerpartsonline.co.uk before placing and order.
They do not answer their phone, they do not answer emails, their WhatsApp says last seen / read on the 20th Apr 2026!!. The chat system also goes unread.
I can only assume they are either out of business or in the process of going out of business.
Please don’t waste your time or money using this company.
Judging by the other terrible reviews on here and elsewhere they also just respond with ‘ please reach out and contact us’ this is somewhat difficult as they can’t be contacted and don’t respond……
Thankfully I paid using a credit card so my credit card issuer will get my money back.
I’ve added an edit as it doesn’t allow me to respond to the reply from Lawnmowerpartsonline.co.uk.
Just for clarity I emailed and used the chat function last Thursday 9th July as I had received no update after me order on Wednesday 8th July.
I received a very brief and somewhat clumsy response offering not insight other that a tracking number which provided no information.
On Monday 13th I then emailed, phoned, used the chat and the WhatsApp number provided on your website without any response from either.
I then repeated all of the above again yesterday Tuesday 14th, again no response.
You seem to like to respond / reply quickly enough to trust pilot reviews yet still no response to any of my emails or other forms contact.
Your Trustpilot reviews are however painting a very accurate picture of a company who clearly has no idea how to operate and who I’m sure won’t remain in business very long.
Perhaps if you focus on answering your phone and replying to emails instead of focusing on Trustpilot reviews you might not have such awful reviews.
15 July 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
We're sorry to read your review, as it doesn't reflect the circumstances of your enquiry.
Our records show that your first email was received yesterday morning. Whilst we always aim to respond as quickly as possible, we do ask customers to allow us a reasonable amount of time to investigate and reply before concluding that we are uncontactable.
We also do not operate a WhatsApp customer service channel, so we're unsure which number you have been attempting to contact.
We're disappointed that you've chosen to leave a 1-star review and suggest that we are no longer trading after waiting less than one working day for a response. We are very much still in business and continue to process and dispatch customer orders every day.
If your query is still outstanding, we'd be more than happy to assist. Please reply to your original email, and we'll investigate the matter and respond as soon as possible.
Ordered a part took weeks to come when…
Ordered a part took weeks to come when it did arrive it was the wrong part connected them took 2 weeks to come back to me the said it was on its way haven’t received anything tried to contact them twice and heated nothing another month wasted! Do not buy from these
15 July 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
We're sorry to read your review.
Unfortunately, we have been unable to identify your order from the information provided, so we're unable to investigate what has happened.
What you've described certainly isn't the level of service we aim to provide, and we'd welcome the opportunity to look into this for you. Please contact us with your order number or email address to sales@lawnmowerpartsonline.co.uk , and we'll review the order and work to resolve any outstanding issues as quickly as possible.
We always encourage customers to contact us directly before leaving a review, as we're more than happy to investigate and put things right wherever we can.
Long delays like 3 weeks
Ordered a spring on the 18th was told there is a delay and will be with me within 10day. Its now been 13 days and no contact from them so i email amd again they say its delayed and hopefully will be in the post within 5 days
1 July 2026
Unprompted review
Crap communication
Crap communication. Waiting 8 days and no email from Royal Mail to say they even have the order (so not despatched?). No order updates (as promised if delayed beyond their 2 day despatch time). Phone call: “we are busy…” then they cut you off. Chat service: took 4 days to respond to a previous message. They might be cheaper but so not worth the hassle
Updated to 3 stars. Having seen this review the company acted fast to resolve the issue. So once I finally got in touch with a helpful agent by email the product was delivered pronto the next day. That was 5 star customer service. Averages at 3 stars. Well recovered
30 June 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you for your review.
We're sorry to read about your experience. Unfortunately, we have been unable to identify your order from the information provided, so we're unable to investigate what has happened.
We would genuinely like the opportunity to resolve this for you. Please email us at info@lawnmowerpartsonline.co.uk with your order number, and we'll look into this as a priority and get back to you straight away.
We apologise if you've had difficulty contacting us. During our busiest periods our phone lines can become extremely busy, but we will always do our best to resolve any genuine issues as quickly as possible once we're able to identify the order.
We look forward to hearing from you so we can get this resolved.
Not what we Expected
We saw online photos of a Stihl strimmer harness for £40.49 & bought from this company. What eventually arrived was a strimmer harness made by Pirhana which is a cheaper version. On complaining to the company we were told that although it says Stihl fs350 harness & the photos are of the genuine Stihl what they send out is what we got! They say nowhere does it say you will receive a Stihl harness! They said we could return it if we are not happy.
26 June 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you for your review.
We're sorry to hear you were disappointed with your purchase.
We would like to clarify that the product you ordered is listed under the ISE/Piranha brand and is described as a replacement harness for the Stihl FS350. At no point does the listing state that the harness is a genuine Stihl product, nor are any genuine Stihl part numbers used or images.
The reference to "Stihl FS350" is solely to identify the machine that the harness is compatible with. This is common practice for compatible replacement parts and accessories.
If there is anything on the listing that you feel could be clearer, we are always happy to take feedback on board. However, we do believe the listing accurately describes the item supplied.
As advised, if you are not happy with receiving a compatible replacement harness, you are more than welcome to return it for a refund in accordance with our returns policy.
Never sent the order
Never sent the order, does not reply to emails, still no refund months later
28 June 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Hi Mr Kirk,
Thank you for your review.
I can see that you emailed us yesterday morning (Sunday) at 09:37. As we are closed on Sundays, we came into the office this morning to find both your email and this review. Unfortunately, we weren't given any opportunity to investigate or resolve the issue before the review was left.
Having checked your order, I can see it was dispatched back in April. It is clear that you have not received it, and we are very sorry for that. However, we had not been contacted previously to let us know the order hadn't arrived, nor had a refund been requested until your email yesterday.
We would have been more than happy to resolve this for you had we known there was an issue. Please bear with us while we investigate what has happened with the shipment, and if the parcel is confirmed as lost, we will of course arrange an appropriate resolution in line with your preference.
ordered parts for lawn mower on 7th…
ordered parts for lawn mower on 7th June so far emails sent, phone calls made with no answer, web chat done with no reply, no idea whats happening maybe I will just contact bank as seems like a scam site
24 June 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
We have checked our systems and can confirm that we have not received any emails from you regarding this order. Could you please advise which email address you have been sending your messages to?
We can also see that you contacted us via our live chat yesterday, where you received a response. During that conversation, you advised that you intended to leave a review regardless, before giving us the opportunity to investigate or resolve the issue.
We take customer service seriously and are always happy to help where we can. If there is an issue with your order, we would have appreciated the opportunity to look into it before a review was left suggesting we are a scam business, as that is not the case.
Ordered a part over a month ago
Ordered a part over a month ago. They said it would be with me last week but it didn’t arrive. They are now ignoring my emails…..and still have my money. Very poor.
22 June 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
We are sorry that you are disappointed with your experience.
Having reviewed your order, the Segway part you ordered was advised as being on a minimum 3–4 week lead time due to a nationwide stock shortage. Unfortunately, there are currently no units available from the UK distributor, and this information was communicated to you throughout the process.
We are unable to locate any emails from you that have gone unanswered, so if you have contacted us, please get in touch directly with your order details and we will be happy to investigate.
We would always prefer the opportunity to resolve any concerns before a review is left. Throughout the delay, you were advised that a full refund was available should you not wish to wait for the part to arrive. Please email us at sales@lawnmowerpartsonline.co.uk.
The latest update from the UK Segway distributor is that they are expecting stock this week, and we will continue to fulfil outstanding orders as soon as stock becomes available. Thank you.
very poor service
very poor service - received half my order and been emailing, calling, web chat since with no response. Not sure what i can do at this point other than give bad reviews.
18 June 2026
Unprompted review
Absolutely appalling service.
Absolutely appalling service.
I ordered a flywheel for a blower 20 days ago and it still has not arrived. Since then, communication has completely stopped. Emails are ignored, online chat messages go unanswered, and enquiries submitted through their website receive no response.
I have repeatedly tried to contact them by phone,on all 5 options only to be left on hold for several minutes before being told to use email or online chat instead—the very channels they refuse to respond to.
I have since purchased the item elsewhere and requested that the order be cancelled and refunded, yet even this request has been ignored.
At this point, I have no confidence that the item has ever been sent The complete lack of communication and customer support is unacceptable. Taking payment, failing to deliver, and then ignoring customers who are simply asking for an update or a refund is not how a professional service should operate KEEP WELL CLEAR
15 June 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
We are very sorry to hear about your experience and understand why this has been frustrating.
Following a full investigation, we have been able to locate a pending order attempt associated with your details. Unfortunately, due to what appears to have been a technical issue during the checkout process, the payment was successfully taken but the order itself did not complete correctly and therefore was never created on our live order system.
As there was no active order against your account, this is also why you did not receive the usual order confirmation and update emails. Likewise, when your later emails came through to us, they were unfortunately not automatically linked to an active order and were therefore given a lower priority during an exceptionally busy period.
We completely appreciate that this is not the level of service you expected, and we sincerely apologise for the inconvenience caused by this system error. We can assure you that this was not a case of your order being ignored or intentionally left unresolved.
We have now investigated the matter fully and will ensure that a full refund is processed immediately, as you have already sourced the part elsewhere.
Once again, please accept our apologies for this unfortunate technical glitch and the frustration it has caused.
Ordered a lawn mower blade - extremely frustrated and disappointed
Absolutely appalling service.
I ordered a lawn mower blade 12 days ago and it still has not arrived. Since then, communication has completely stopped. Emails are ignored, online chat messages go unanswered, and enquiries submitted through their website receive no response.
I have repeatedly tried to contact them by phone, only to be left on hold for several minutes before being told to use email or online chat instead—the very channels they refuse to respond to.
As a result of this delay, I was unable to complete a job I had planned. I have since purchased the item elsewhere and requested that the order be cancelled and refunded, yet even this request has been ignored.
At this point, I have no confidence that the item was ever dispatched when claimed. The complete lack of communication and customer support is unacceptable. Taking payment, failing to deliver, and then ignoring customers who are simply asking for an update or a refund is not how a reputable business should operate.
This has been one of the worst online shopping experiences I have had. I will never buy from this company again and would strongly advise others to think carefully before placing an order.
11 June 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
We're sorry to hear that you've been disappointed with your experience.
Having reviewed your order, we can see that responses have been provided to your enquiries throughout and that our warehouse team also sent a separate update advising that there was an unexpected delay with dispatch. It appears this message may not have reached you or may have been missed, for which we apologise.
Your order has now been dispatched and is already in transit with the courier, so we are unfortunately unable to cancel it before delivery. However, if you have already purchased the item elsewhere and no longer require it, please just let us know once it arrives and we will happily provide you with a prepaid returns label free of charge. As soon as the item is returned to us, we will process your refund promptly.
We appreciate that delays can be frustrating and we're sorry this has affected your plans. If you would like to arrange the return, please contact us directly and we'll get the label sent over to you.
Ordered carb gasket hasn’t arrived…
Ordered carb gasket hasn’t arrived regards ken
19 May 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Hi Ken,
We're sorry to hear that you've been disappointed with your recent order.
I've looked into this for you and can see that the gasket you ordered is currently subject to a supplier delay. An email was sent to you advising of an estimated 7–10 day lead time, and as we didn't hear back, we assumed you were happy to wait.
I can also see that you've ordered from us previously without any issues, which we really appreciate. We would always much rather have the opportunity to resolve any problems directly before a negative review is left, as we're more than happy to help with updates, alternatives or a refund if required.
If you could get in touch with us, we'll do our best to get this sorted for you. You can email us at sales@lawnmowerpartsonline.co.uk
Excellent service
Excellent service, correct part delivered in 3 days - a tricky fit, so relieved properly machined, all belts lined up perfectly and up and running before the next storm! Highly recommend,
Many thanks and kind regards
MG
26 May 2026
Unprompted review
I ordered a 19" Universal Mower Blade…
I ordered a 19" Universal Mower Blade for my 19" Hyundai mower.
Despite being labelled 'universal', the blade cannot be fitted to the mower as the holes on the blade are a totally different size and shape. So I can't use it which is very frustrating as my lawn needs a cut.
I contacted the company, explained the issue, with photos, and asked if they could provide a blade that would fit, or failing that, a refund.
Their response was quite surprising. They told me that, contrary to my understanding, 'universal' does not mean 'universal', so the mistake was entirely mine.
As a result I'd need to pay a £5 handling fee + postage to return it. The blade only cost £16.
According to them, I should have known the universal blade would not fit my mower and I should not have ordered it. In their words, the blade is 'not suitable for my application'.
Instead of sorting this minor issue and building loyalty, they acted churlish over something that was ordered in good faith but doesn't fit the description.
I had to go through my credit card provider to get a refund which is laughable for such a tiny sum.
Nowhere on their website does it state which brands / mowers this universal blade has been tested with, so it's entirely pot luck if you buy it.
Needless to say, they've done a great job of ensuring I never buy from them again.
28 May 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
We are sorry you feel this way, however a number of statements within this review are misleading.
The blade supplied was the exact universal blade ordered from the listing selected. Universal blades are designed to fit a broad range of applications, however this does not mean they are guaranteed to be an exact direct fit for every mower model purely because the cutting width is the same.
As explained during our correspondence, mower blade compatibility is determined by multiple factors including mounting configuration, centre hole arrangement and offset/height — not simply the blade length alone.
We also note from your own comments that the blade had been fitted to the machine and attempted to be used. Once an item has been fitted/used, it is no longer in brand new resaleable condition.
At no stage were we unwilling to assist. We responded to your emails, reviewed the photographs provided and explained the situation clearly. We also advised that the blade could still be returned back to us under our standard returns procedure.
Unfortunately, as a small business, we cannot simply refund fitted and used parts free of charge every time a universal aftermarket item turns out not to suit a particular machine variation.
We are sorry you were unhappy with the outcome on this occasion.
Fast delivery and good product at a…
Fast delivery and good product at a good price
30 April 2026
Unprompted review
Ordered 2 sets of items from this…
Ordered 2 sets of items from this company. One arrived, the other set of items didn't come. Even though the receipt that arrived with it detailed the other set of items. Have emailed twice in the past 2 weeks and had no reply. Very disappointing customer service.
14 May 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
We are sorry to hear this.
Unfortunately we are currently unable to identify your order from the information provided within the review and we also cannot locate any recent unresolved email queries matching these details.
Please could you email sales@gardenandforest.co.uk with your order number and full details of the missing items so we can properly investigate this for you and get the matter resolved as quickly as possible.
We are more than happy to assist once we have the correct order information.
Kind regards,
The Garden & Forest Team
Excellent price and service
Very happy with my purchase. Lawn Mower Parts had the best price, and my item arrived wrapped very well protected.
10 April 2026
Unprompted review
Good site
Easy site to find the parts needed. Once ordered fast delivery.
17 April 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you very much for your review.
We are really pleased to hear you found the website easy to use and were able to find the parts you needed quickly.
It’s also great to hear you were happy with the delivery speed once ordered.
Your support is greatly appreciated and we hope to assist you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
I ordered a replacement blade for my lawnmower
I ordered a replacement blade for my lawnmower, trusted the reviews on Trustpilot and was very happy with the transaction. Speedy delivery, packaged well and at a great price. Overall great service and would definitely use again and recommend.
10 April 2026
Unprompted review
Reply from Lawn Mower Parts Online UK
Thank you very much for your fantastic review.
We are really pleased to hear you were happy with the pricing, packaging and speedy delivery, and that our Trustpilot reviews helped give you confidence in ordering with us.
Your recommendation and support mean a great deal to our small team and we look forward to assisting you again in the future.
Kind regards,
The Lawnmower Parts Online UK Team
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