La Vie en Rose Reviews 

They have horrible customer service. Misleading website says 2 for 1 and you don’t get the 2nd one. Do not shop here.

Horrible customer service.

Ordered Christmas presents on Black Friday during buy 2 get 50% off. Label was created for shipment but has not moved since. So called customer service and they said they would look in to it to see if package was lost. Asked agent if they can just resend it and I was told if it’s available they can and she would get back to me. Next thing I get an email saying they refunded me as product is unavailable. If you go online my items and sizes were still available to order. So I called back and spoke with another agent who said the refund is already done and we would have to reorder at full price. Asked multiple times if they could just resend the old order. Was told no. So asked if they could offer a discount or gift card replacing the difference in price. Flat out NO. The gentleman I spoke with was rude and unapologetic. Said maybe try Black Friday sale. I understand it’s company policy that he is following but based on other reviews this is an ongoing thing. Do better La Vie en Rose. Really left a sour taste in my mouth and as much as I used to love ordering from them I don’t want to support a company that has such bad company policy.

Would not accept unworn bras or a defective bra for refund. Be sure you try on the bra and wear it all day long before removing any tags or washing or just don't order any. They will not accept anything returned without tags, and if the fabric is defective after one washing they do not care.

I ordered 3 bras and all 3 of the side sections dug into rib cage at the top and at the bottom. The rest of the bra fit fine but whatever non flexible item they use in the side seams of the bras does not contour to the body at all.

Save your money for another bra maker like VS.

Great experience at La Vie en Rose in Barrhaven.... Sales associate Teresa was extremely helpful. She worked with me at least an hour finding the under garments that fit me. Thank you Teresa!

I was having a hard time finding the perfect fit for a bra. Kaelin at the Barrie south location made me feel at ease and comfortable. She took the time and effort to ensure I had exact the right fit for my outfit. 10/10 customer service. Friendly and caring. Great products too!

Horrible customer service. 😔
Don't buy online.

Purchased items during their additional 50% off sale. I ordered 100$ worth of items. Only 2 items shipped and was waiting on the rest. I reached out to customer service to see what the hold up was with my other package. They advised it was lost due to carrier (the shipping tag created but never left the warehouse based off what I saw) and they refunded without asking if I wanted some items reshipped as some were still in stock. So, they told me go buy the items again and that I may find a better deal... which now are full price (I won't be). I mean 50% off already marked down sale items is the best deal. I did ask to see if I could get those items at the same price and advised no, check out our website as you may find better deals. 🙄.

Customer service is awful and very rude.

I will never buy online from them again.

The website had technical issues and wouldn’t place my order. Every time I tried to re-order it wouldn’t place the order and it said my cart was empty. I checked my email and now I have two exact same orders. I contacted their customer service to cancel one of the orders as I just made it and they said they were unable to do it once it’s in their system and that I have to wait for the packages to come so I can return one of them. In a world where Amazon is so popular I understand why now because it’s a time of the year where budgets can be tight and getting charged twice for a system issue on their website seems a bit ridiculous.

Terrible company to deal with. Beware. Their shipping policies are terrible. They did not notify us that a product was shipped to a pick up location (It said delayed). It was then shipped back to them and they charged a fee to her for having it reshipped. When trying to rectify the problem their customer service people were shockingly rude. In fact, I have never felt so poorly treated by a company. I do not recommend purchasing from this company.

I purchased a bra that was advertised as 95 percent cotton online but when they arrived it was absolutely no cotton may be not even 5 %. I return it and told them why it is returned. They only return me $8 back and deducted shipping fee. Cost of the bra was $25. Item was falsely marked as cotton. When I called the lady was not helpful and did not even have the item in hand to feel the texture. They falsely advertise items online. It was my first and last experience shopping from La Vie en Rose!

I ordered a pj set. xlarge top and 2x bottoms showed up. I returned the purchase and was charged 12.00 shipping. IT WAS THEIR FAULT NOT MINE. HORRIBLE CUSTOMER SERVICE SO FAR. 8 emails, chat box and the fight goes on to get my money back.

Worst customer service!
I spent over $200, items came in 4 packages all at different times. One package was sent back to them by the delivery company because I didn’t pick it up in 5 days and they charged me $12.00 even though I wasn’t the one who returned it! Those 2 items were part of a matching set and now I’m stuck with the other two pieces. Will NEVER shop there again. Worst return, delivery and customer service policies.

I would give a no star review to this store if I could!
I needed to return a promotion teddy bears that my son bought for a girl. He went into with enthusiasm and over bought the bears for this girl. I tried to take the bears back but the store for an in store credit. The manager agreed to give an in store credit to my son ONLY ? Weird it’s a woman store! WHY?? When I reached out to customer service they said it’s a final sales. Still in bags bought and tags on less then 2 days from purchase. The cost if bears $257.13 This to me is unreasonable and not caring for the customer needs but only greed and profit gained for the store!!
I will never promote this store or step foot in it again. I have a lot of friends and believe me when I say I will spread the word of their customer service satisfaction!!! Uncaring for the needs and wants of a paying customer!!
The manager should not be a manager she was rude and demeaning towards me when I was there. I felt stupid after leaving there differently not a valued person or customer.
Please avoid these store they take all they can from you stealing from people !!! This was the Abbotsford BC store Mr Lehman location
Funny how the store says in store credit would be given only the person who bought the gift. But the person who gets the gift is out of Luck ! WOW !!!

Bought 2 swim suits from here. Wore moderately and followed care instructions. Both are super faded and falling apart. All within less than a year. Quality is crap with this brand.
Same happened to slippers I purchased and sleepwear. Both falling apart not long after purchase. Will not shop here again.

I went into your location at heartland. I was looking for a nice lingerie for going away on vacation. This sale lady name Nina was so helpful and friendly!

They refused to deliver my order, saying it required a signature (for cheap sale rack pyjamas). Said I had to drive across town to pick up. When I refused, they said I’d have to wait for the product to ship back to them for a refund. Nearly 6 weeks later, they refunded only half the order, keeping the rest as a ‘return fee.’

Worst client service ever.

I purchase at least 8 bras in last 8 months, all but one, either the wire broke through or broke in half. I was them on a delicate, in a net bag and wear maybe 1-3 times a week.
Do not bother going to store, they refer you to customer service by email, and customer service just gives the run around, asking for pics, asking for more pics, oh, send the picture in a PDF, they cannot open the JPEG.... on and on.

disappointed with my purchase of the “baby blue recycled fibers” bikini. Used once and the material stained and was discoloured. No environmental causes identified. Was unable to restore it to the original colour. The bathing suit was not wearable again after one use. Customer service was unable to assist.

Bailey and Breanna were two extremely helpful sales persons August 16,2025. When my partner gave me the green light to get new bikinis they helped me out. They found the sizes and styles that I liked and focused on the sale rack as I requested. Without their help I would not of been able to find 15 new bikini sets all on sale 50 percent off! Thank you Breanna and Bailey

Terrible customer service from La Vie en Rose. I’ve purchased from them many times but never will again. I purchased a bra online and wore it for one day. It was so uncomfortable, with the underwire digging into my ribs all day when sitting down (which I didn’t realize it would do until getting to work), causing genuine pain. As someone who works in an office, this bra is absolutely not an option. Understanding that there is the policy of no exchanges or returns if it had been worn, I asked if there was anything they could do, given the level of dissatisfaction with the product, and was denied. I’ve been purchasing bras from them for years, and never had any issues until this. Probably the worst bra I’ve ever had. You would think that they offer something to ensure customers are happy with their products but no, they do not care about loyal customers. Will not shop here again.