Launchingdeals Reviews 

428
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's professionalism, helpfulness, and positive attitude in resolving issues. Many people appreciate the quick response times, often receiving assistance within minutes or hours, even for purchases made months or years prior. Reviewers are impressed with the efficiency and ease of their overall service experience, noting that problems are resolved without hassle or extensive back-and-forth communication. Some people were dissatisfied with initial product key issues, such as keys being invalid or already in use, or receiving a product that didn't meet their needs. However, these concerns were often quickly addressed by customer service, who provided new keys or alternative solutions, leading to overall satisfaction with the resolution.

What people talk about most

Customer service

Users describe positive interactions with customer service, often highlighting the excellent, stellar, and... See more

Product

Reviewers mention ambiguous feedback about product, with some expressing initial skepticism about purchasing... See more

Response time

Reviewers highlight positive aspects of response time, with many customers expressing satisfaction with the... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ok, I was in a slight panic as I had a personal project due and couldn't access my apps that I'd purchased the night before. I emailed them at 9-10pm at night with urgency. They immediately responded... See more

Rated 5 out of 5 stars

Bought Microsoft Office 2024 through a third party GOVX. I was worried when the purchase landed with a company I never heard of (Launching Deals) but the process was smooth, fast, and without issues.... See more

Rated 5 out of 5 stars

Great Service! We purchased a laptop and Microsoft package. The laptop is great - arrived quickly and we are not disappointed (Lenovo ThinkPad). When submitting our Microsoft Office order (great deal... See more

Rated 5 out of 5 stars

Customer service is excellent!. I purchased MS Office Pro Plus 2021 and received Warning message from Windows OS about the app during installation. I contacted customer service, and they responded wit... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

428 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(428)

132 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Blown away by the stellar customer service

If there were more stars available, I’d give them more!! Absolutely blown away by this customer service. I purchased a lifetime Rosetta Stone subscription. I can’t remember when I bought it. I had no email receipt. But they were advertising the deal again and it reminded me that I bought it and never activated it. I thought I’d lost the money. But on a whim, I reached out with nothing but my email address and they found my purchase from over a year ago and provided the activation code. I could not be more grateful for the kind people that helped me find my order. Absolutely stellar customer service!!

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Already redeemed product key

On Saturday 2/7, I used my companies LifeMart discounts page for Microsoft Office 2024. Paid 107.24 and was sent a product key. Upon using the product key on the Microsoft download side, it said the product key was already redeemed (4 days ago). I've escalated to the LaunchingDeals support team on 2/7. On the evening of 2/7 the support team responded via email they have escalated this the their management team. As of the afternoon 2/9, I have not head back. Calls to their support phone number (Found on the Amex charge) do not go anywhere. The Amex charge has been posted.

2/11/2026 Update. Missy from Launching Deals reached out. The transaction was refunded and she apologized for the inconvenience.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

I bought Microsoft Office 2024 Home &…

I bought Microsoft Office 2024 Home & Business. Received product key but was not able to install due to key being used already by someone else.

I reached out to them and within a couple of hours I received a reply back from Summer. She provided great customer service and was able to assist me with my problem. She resend me a new product key that I was able to install and use with out any issues.

I highly recommend.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Honest Review

The purchase was easy but a slight wait to complete the process. That was overshadowed by their customer service. I had an issue with completing my purchase, so I emailed them. In a few days, they acknowledged my concern, issue and rectified the issue in moments. They have been responsive to every email, and I recommended their site / service to my neighbors. Nothing in life is perfect, but they did everything they could to come as close. 10/10 would recommend.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

I bought Microsoft Office Home and…

I bought Microsoft Office Home and Business from Launching Deals and never was able to access the program. I contacted Customer Support and they said I needed to reinstall the program. I tried mutliple times and it never worked. I finally e-mailed Customer Service to cancel me order and refund me the price of the subscription. They never responded and did not refund the subscription price. I would never recommend this company to anyone.
Missy from the company actually called me in response to the review within 24 hours. She offered to refund the purchase price since I was not able to use the subscription purchased. She was very understanding and offered me several options to make the situation bette. I truly appreciate her getting involved to make the situation right so I have changed my rating from 1 star to 5 stars because of her.

14 September 2025
Unprompted review
Rated 5 out of 5 stars

I had an issue with the product key…

I had an issue with the product key with an app I purchased last month, I haven't tinkered with the app for a whole month, so when I finally was ready to use it, the product key ddnt work, I contacted laughing Deals right away, and right away they furnished me a new product key and it worked! Thank you for the speedy resolution to the issue.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

First I'll start with the amazing price…

First I'll start with the amazing price on must have software for most anyone that uses a Windows PC for more than cat videos and video games, Microsoft office. While purchasing my first suite I was offered another even a bit cheaper, so I bought 2, thinking just gift the other but I wound up buying a desktop not long after. Now trying to setup my second copy I have issues getting the key to work with my account already having one registered(I guess, not exactly sure there tbh) and not a while lot of time to sit and figure it out either. After couple months I try again because I need Excel, bad. So I wind up reaching out to customer support, which I should had just done to begin with, they had me up and running in a matter of hours. Clear directions on what I needed to do, got it done the first time, less than 5 minutes! From the moment I sent the email to having it registered was maybe 4 hours tops. Probably sooner if I'd caught the email as it came in! Exemplary service that matches the excellent deals offered. If you're unsure, let me assure you, my experience here was par to none. Fastest response, clear and concise directions, no fuss no cuss! Recommend to anyone eying the deal they saw that brought them here. I'm real, not paid for this review. My own thoughts and words. Give it a go!

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service! I had an issue with the product key and they responded very quickly to give me a new key that immediately worked. I'm very impressed with their responsiveness.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Superior Customer Service

I have nothing but great news about this company . I had an issue with my Office 2021 key and i email support that same evening @ 11 pm . Little did i know that @ 3am i had received a reply with my solution. WOW that was amazing . SO in 2025 i had purchased 2 Keys for Office 2021 for Mac, We used one but the other one was still unused. Just so happened i misplaced or delete my redemption email. I reached out to support again and sure enough they went up to bat again. I was sent resent my redemption email.
I great company purchase what you need you will not regret it. Thanks Launchdeals

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Issues with Windows 11 Pro Key Activation

I had problems with a windows activation key that said the key was already in use. I emailed them and they promptly helped me solve the issue by giving clear troubleshoot instructions and screenshots and a new key to be safe.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Excellent Experience.

I bought MS-Office for two of my PCs and it works great. I had an issue with one product key and the customer service was excellent. They responded with an updated product key within 24hrs. Highly recommend. Happy with my purchases through Launchingdeals.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent price

Excellent price. My first interaction with email support was great!! Bought Microsoft Office 2021 Professional and needed to reactivate on my new laptop as the other one quit. I was given a new product key. Waiting on customer service now as I did something wrong with the install. :)

Definitely worth the price! Grade A+ so far.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Saved me money!

Saved me money I thought I’d have to rebuy tickets for the Sam night event after a malfunction, but they took care of it in an hour or 2 after reaching out via. Email.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

I just want to let you know that the 2…

I just want to let you know that the 2 dozen red roses that I sent to my friend from your company were absolutely stunning. She was so excited. I saw your company advertised on Good Morning America with Tory Johnson, and was a little skeptical about ordering but decided to go ahead. So glad I did!! My grandson is getting married next year and I plan to order flowers again from you. Thank you again and MERRY CHRISTMAS

10 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look