I have bought several times from them and got great products and services. However, I placed an order back in December 2023 with an estimated delivery date of 20th January 2024. I still have received... See more
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I made an order in 2022 that went through and was filled perfectly. I loved the stock that I purchased and had no issues whatsoever receiving it. My second order in late 2023 never arrived. I received... See more
Received my order within a day of ordering. Customer service extremely helpful&responsive. Answered my concerns regarding recent bad reviews and assured me that things have changed. They couldn’t have... See more
Company replied
I am absolutely delighted with my purchase received today, exactly as promised, in perfect condition. A beautiful pepper (capsicum) shaped vase in lovely greens and red colours. It looks fabulous on m... See more
Company replied
Company details
Written by the company
Latzio is a forward-thinking European lifestyle brand that curates hand-picked interiors from some of the world’s best designers, and brings them together in one easy-to-shop platform. Our inspiration comes from our love of art, travel and nature, along with our deeply-held appreciation for different cultures. We strive to find products that reflect this, and which showcase the most unique and exciting designs and materials from across the globe. Our aim is to offer customers on-trend pieces that are also high-quality, and have longevity. As a company, we are environmentally-aware and recognise the responsibility we have towards our planet. Sustainability is an important part of who we are, and we believe in responsible operation, from sourcing of materials, to manufacturing processes, to delivery. Before we decide to work with any new designers, we make sure their views on this align with our own. We hand-select conscientious partners who we trust to uphold our values, and aim to build life-long relationships with them. Our platform is designed to be easy to navigate and provide the best possible customer experience. There are hundreds of hand-picked interiors just waiting to transform your home, and it’s easy to search them by item, brand or trend. We aim to keep our customers fully informed throughout the shopping process, and our customer service team are always on-hand to offer expert help and advice if needed. We believe that excellent design, quality and customer service are the pillar stones of a successful business, and that’s why we’ve made them a fundamental part of our everyday operation, and what defines us.
Contact info
130 Red Lion Street, TW9 1RB, London, United Kingdom
- 442082961892
- customerservices@latzio.com
- latzio.com
2.9
Average
513 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered on 30th December and delivered…
Ordered on 30th December and delivered next day with no need for any special postage Brilliant service always. Thankyou
30 December 2022
Unprompted review
Reply from Latzio Living
Dear Consumer,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Reply from Latzio Living
Dear Lou,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Really great service
Really great service! Came earlier than it was scheduled too. I ordered some things from the Boxing Day sale, a couple of vases and a cushion cover and they were packed well and look so good! I was a bit sceptical ordering at first due to some recent reviews but I think the delays have been because of postal companies, not these guys!
Will order again for sure.
31 December 2022
Unprompted review
Reply from Latzio Living
Dear Elisha,
We’d just like to thank you for taking the time to write this review. We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
Thanks again!
The Latzio Team
Reply from Latzio Living
Dear charlotte,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Goods haven’t arrived!
It’s been over a month since I ordered my goods and they haven’t arrived! Checked out as guess so am having difficulty finding the details!!! Awful service
6 November 2022
Unprompted review
Reply from Latzio Living
Dear Bev,
Thank you for your feedback.
I am very sorry to hear that your order hasn't arrived.
May I kindly ask you to Email us to customerservices@latzio.com and provide us your contact details or order number, so we can investigate this further for you. Unfortunately, I couldn't find anything under Bev when I tried to find your order.
I will be more than glad to assist you whit any queries and help you resolve the problem.
Looking forward to hearing from you.
Kind regards,
Kate
Really good prices and fast delivery.
29 November 2022
Unprompted review
Reply from Latzio Living
Dear Selvan,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
I absolutely love my candle holder
I absolutely love my candle holder! It looks stunning in my home, a real statement piece. Great quality and service and for this I will certainly be a back.
17 November 2022
Unprompted review
Reply from Latzio Living
Dear Jackie,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Super fast service
25 November 2022
Unprompted review
Reply from Latzio Living
Dear Clair,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Bought a coffee table book I’ve always…
Bought a coffee table book I’ve always wanted and was cheapest on this site. They have a lot of great stuff. Will be returning. Very fast delivery also.
26 November 2022
Unprompted review
Reply from Latzio Living
Dear N,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Waiting over 1 month for a refund
Ordered a Bugatti Kettle in October 2022. It was a smooth process returning the item (please note £10 is deducted from returns). To date I have not received a refund. Customer services are prompt at responding, but at this stage it's all excuses... problems with returns, waiting on accounts etc. I'd like the matter resolved, surely it's not that hard Latzio?
Order 000065628
2 October 2022
Unprompted review
Reply from Latzio Living
Dear Jemima,
Thank you for taking the time to provide a feedback.
We have received your kettle back to our warehouse on 17th November of which I have informed you. I have asked the Accounts Team to refund you accordingly however at the same time we did unfortunately experience some IT problems of not receiving Emails to our inboxes, as they were bouncing backwards and forwards.
That week we have had some updates being done to our servers in order to improve the quality and unfortunately it didn't went all well which reflected in your refund to being processed on 23rd November instead of 17th for which I can only sincerely apologise for such a delay as this is not our normal practice of work.
Earlier I have just sent you a payment confirmation picture of the refund via Email which has been processed on 23rd November however it is standard practice for some banks to take up to 10 working days to credit an account which is completely out of our control unfortunately and due to the reason it has been paid via Klarna, it can take longer.
We have not deducted £10 for return although it is our standard policy to charge if the item is not wanted for any specific reason such as being damaged or defective.
I sincerely hope that you will be able to give us one more opportunity so we can show you that we in fact have improved on our services and keep on improving them by taking any feedback from our valued customers very seriously.
We apologise for any inconvenience caused but are more than happy to assist further via the customer service desk if required.
I hope we will be able to welcome you soon again at Latzio with much better experience next time.
Thank you again for taking the time to provide the feedback.
I hope you have a lovely day.
Best wishes,
Kate
Absolutely beautiful ornament which…
Absolutely beautiful ornament which arrived super quickly and carefully wrapped! Was kept informed about my delivery and when to expect it! Very impressed with such wonderful service
Many thanks!!
29 November 2022
Unprompted review
Reply from Latzio Living
Dear Louise,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Fantastic range and delivery
Fantastic range and delivery ! Will definitely shop again .
26 November 2022
Unprompted review
Reply from Latzio Living
Dear Gillian,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Enzo 40 mirror
The quality of the product and immediate customer service sending product out with good customer mmunication
25 November 2022
Unprompted review
Reply from Latzio Living
Dear Dawn,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Easy to order and top quality product…
Easy to order and top quality product received on time. Very happy with my wallpaper and the service.
21 November 2022
Unprompted review
Reply from Latzio Living
Dear Rebecca,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Great home products at good prices and…
Great home products at good prices and great delivery.
23 November 2022
Unprompted review
Reply from Latzio Living
Dear Adam,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Amazing home decorations
23 November 2022
Unprompted review
Reply from Latzio Living
Dear Y,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Reply from Latzio Living
Dear Jane,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Exceptional quality and beautiful products
This is the second time I have used this site and it is excellent. The products are beautifully made and exceptional quality.
19 November 2022
Unprompted review
Reply from Latzio Living
Dear Michelle,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
5 star service as always
8 November 2022
Unprompted review
Reply from Latzio Living
Dear Rolandas,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Quick delivery ahead of stated time
21 September 2022
Unprompted review
Reply from Latzio Living
Dear Matt,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
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