Latex bliss mattress was lovely and comfortable. Nice and pressure relieving for all over fibromyalgia and hypermobility pain. But my issue was I couldn't get used to the extreme cold of the mattress.... See more
Company replied
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Review summary
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The mattress topper has made a big difference to my comfort in bed. I actually have a very expensive Harrison Spinks mattress, but due to vertigo I am forced to sleep 100% on my left hand side. My hip... See more
Super comfortable mattresses! We have now bought 4 of these over the past few years and progressively replaced almost all the mattresses in our house. Best sleep in years. Great back support and super... See more
Company replied
Excellent quality latex pillows, we bought the deeper fill size pillows as we wanted extra neck support. They are so comfortable and certainly have helped with my wife's neck and back pain. Cool to s... See more
Company replied
Company details
Information provided by various external sources
Latex Sense, leading UK online retailer of quality natural latex mattresses, natural latex topper, pocket sprung mattresses, beds and pillows. Fast free delivery.
Contact info
108 Chase Side, N14 5PH, London, United Kingdom
- 02084507662
- office@yanismattresses.co.uk
- latexsense.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Extreme Comfort!
The mattress topper has made a big difference to my comfort in bed. I actually have a very expensive Harrison Spinks mattress, but due to vertigo I am forced to sleep 100% on my left hand side. My hip became painful. I bought the mattress topper to alleviate the issue, and it has totally delivered! No more waking up in an aching heap, no more pain whilst laying on the hip. I highly recommend this topper if you have comfort issues.
22 October 2025
Superb customer service from start to…
Superb customer service from start to finish, I ordered one of thr toppers and explained I needed to receive it asap, they pulled out all the stops to meet my deadline and Sveta kept me fully informed. I can't fault their product nor their service
Excellent Company 11/10 5star.
10 October 2025
Unprompted review
Reply from Latex Sense
Dear Julie,
Thanks for your incredible review! We sincerely appreciate your feedback.
Our experienced team is an achievement we are really proud of, and therefore, it is lovely to see their hard work acknowledged. Your feedback has been shared with Sveta, and she is genuinely grateful for your recognition.
We truly appreciate your trust in our products and your kind recommendation!
Latex Sense Team
Would highly recommend
After a bit of difficulty placing an order through the website, we ended up dealing with an exceptionally helpful real person. The product (a mattress) and pricing are excellent, the delivery service provided a two hour window and phoned us shortly before they arrived. The mattress was unpacked for us, placed on the bed and the packaging removed. Everyone we dealt with was courteous and helpful. Would highly recommend.
9 October 2025
Unprompted review
Reply from Latex Sense
Dear Andrew,
Thank you very much for your incredible review on Trustpilot!
We are delighted to hear that we have met your expectations and provided you with a positive experience. Our mattresses highlight unique features and benefits that make them desirable choices.
We appreciate your support and hope you enjoy your purchase for years to come!
Latex Sense Team
Really good advice at point of sale
Really good advice at point of sale, I was definitely leaning towards buying the firmest option (Opulence latex mattress) but took on board the guidance given and went with the medium option, it is still quite firm and I think I may have regretted choosing the firmest. I knocked one star as the delivery experience was okay but not great (appreciate this is via a third-party company but still affects the overall purchase experience) as when I spoke with courier they were unclear on date until just before delivery which was tricky as I needed to arrange someone to help me unpack and situate the mattress.
8 October 2025
Reply from Latex Sense
Dear Miss Cooper,
Thank you for sharing your shopping experience with us.
We are pleased to hear that our team’s advice helped guide your decision. However, we are sorry to hear that your delivery was not as smooth as it should have been. Although deliveries are handled by a third-party service, we take your comments seriously and will share them with our partners to help improve communication and scheduling. We really appreciate your understanding and your support.
We will be excited to welcome you again as one of our trusted customers.
Latex Sense Team
It did the job I bought it for!
I bought the pillow because I needed support whilst sleeping in a chair due to a broken Humerous. Nearly 20wks not in a bed! All good now though. The pillow was supportive. I turned it regularly. It didn't particularly keep it's shape because of the nature of use I'm sure. I would rebuy but having moved back into bed I bought a body pillow to prevent rolling onto a newly healed arm!! Plus don't enjoy sitting in my chair without my back pillow!!
24 September 2025
Reply from Latex Sense
Dear Lisa,
Thank you for taking the time to share your experience with us.
We love hearing that you enjoy the properties of the latex pillow.
Thank you again for choosing and trusting us.
Latex Sense Team
Genuine Money Back Guarantee
Great customer service from Teador and Sveta and high quality mattresses, which unfortunately weren't quite right for me.
The money back guarantee is legitimate and they refunded my money after trying two different mattresses. They also pay and provide all the packaging for the returns.
22 September 2025
Unprompted review
Reply from Latex Sense
Dear Olly,
Thank you so much for your 5-star review!
We are pleased to hear that you found our customer service and money-back guarantee process smooth and reliable. We are sorry the mattresses weren’t the perfect fit for you, but we truly appreciate you giving us the opportunity to help.
Our team are grateful for your kind words and wish you all the best in finding the right mattress for your needs.
Latex Sense Team
A Helpful Website.
Latex Sense has a very useful and informative website with different mattress sizes, build configurations and prices all clearly explained such that I could make my choice with reasonable confidence. The delivery was very rapid too.
25 September 2025
Reply from Latex Sense
Dear David,
Thank you so much for your brilliant 5-star review!
We are truly grateful for your kind words and for recognising both our high-quality products and exceptional service. Your feedback means a lot to us.
Ensuring our customers feel supported and informed throughout the entire process is our top priority, and it’s inspiring to know we achieved that with you. Your satisfaction motivates us to keep improving and delivering the best possible experience.
Thank you once again for your support.
Latex Sense Team
Update on my previous five star…
Update on my previous five star review...
After five years of sleeping on our Bliss latex mattress I can still claim it's the best mattress we've ever had. It doesn't even looked used after all this time. It was made to spec for an unusual sized bed and is sooo comfy. I still look forward to bedtime! Very decent price for such quality sleep and great to know it's all natural materials. We changed all our bedding to cotton and wool so it can breathe and it will last many more years. Definitely recommend!
26 September 2025
Unprompted review
Reply from Latex Sense
Dear Fiona,
Thank you so much for sharing this wonderful update!
We are absolutely delighted to hear that your Bliss latex mattress continues to provide such comfort and quality sleep. It is fantastic to know it still looks and feels as good as new, and that the bespoke size has worked perfectly for you.
We truly appreciate your trust in our products and your kind recommendation. Knowing that you value the natural materials and the long-lasting performance means a lot to us.
Wishing you many more years of restful, blissful sleep!
The Latex Sense Team
Comfortable, good buy.
I bought a new firm mattress a few months ago which was a little uncomfortable. Having Fibromyalgia and hip and knee arthritis I needed something to ease the pain from pressure points. I also wanted a mattress topper that would not get hot. Research led me to look for a Latex one. It has proved to be a very comfortable, good buy.
24 September 2025
Reply from Latex Sense
Dear Barbara,
We appreciate you taking the opportunity to share with us your thoughtful feedback.
We value the positive review and are happy to hear that you enjoyed our latex topper. Latex is renowned for providing excellent pressure relief and, unlike some other materials, it’s not heat sensitive, so you can enjoy comfort without overheating.
Wishing you many restful nights ahead!
Latex Sense Team
Excellent company I could not recommend…
Excellent company I could not recommend them highly enough, customer services were very helpful and went the extra mile, delivery on time by great staff. We ordered several mattress for a client and they are also very happy with the products.
11 July 2025
Unprompted review
Reply from Latex Sense
Dear Nathan,
Thank you for the incredible review on Trustpilot!
We are delighted to have met your expectations and provided you with a positive experience. Your feedback is a testament to the hard work of our team.
We appreciate your support and look forward to serving you again soon.
Latex Sense Team
My hip and shoulder pains gone
I've had my Latex Sense rubber mattress topper for a few weeks now, and I can't believe the difference it's made. Before using it, I was dealing with persistent hip and shoulder pain that was really affecting my sleep. Since adding this topper to my bed, all of that pain has completely disappeared.
I was also very careful to choose a topper that wouldn't trap heat. I can happily say that the Latex Sense topper has kept me cool and comfortable throughout the night.
Overall, I'm extremely pleased with this purchase. My sleep quality has improved dramatically, and I can finally wake up pain-free. It's been a very positive experience.
16 August 2025
Unprompted review
Reply from Latex Sense
Hello,
Thank you for your brilliant feedback.
We are overjoyed to hear that the quality of your sleep has been enhanced with your latex topper.
We prioritise the comfort and wellbeing of our customers, and we are delighted that the topper has provided a complete pain relief and in your situation.
It's rewarding to know that our products can make a positive difference in people's lives.
Thank you for your trust in us.
Latex Sense Team
Agonised over a choice of mattress for…
Agonised over a choice of mattress for months, and finally decided on a latex one for allergies. We chose the Sensation hybrid, and we're extremely happy with it - no allergy issues, very comfortable, and it's not making me overheat. The latex does have a bit of a strong smell at first, but that's to be expected, and it faded after a few weeks.
The delivery team were also excellent.
1 May 2025
Unprompted review
Reply from Latex Sense
Dear Ashley
Thank you so much for sharing your experience!
We are thrilled to hear that your Sensation Hybrid mattress is providing both comfort and relief from allergies. It is great to know the initial smell settled quickly and that it is not affecting your sleep with overheating.
W will also pass on your kind words to our delivery team, they will be delighted!
Wishing you many restful nights ahead!
Latex Sense Team
The Mattress is very smelly
The Mattress is very smelly, the smell of the latex gives me headache, I bought this five months ago, it still has very strong smell, which makes it useless and sitting in our storage room. I wanted to return, but the interesting thing is I just realised I didn’t even have any way to contact the team. If any member of the team see this review, please do contact me.
17 June 2025
The mattress made my back worse than…
The mattress made my back worse than what I was suffering through the old mattress. Resulting in my sleeping on the old (so glad, didn't dispose of the old). Sadly the warranty/guarantee offered is not as it is stated. After initial 50/60 days trial, they offer you an alternative that is worse than original (tested at their only store). Failing which, they expect you to pay extra to supplement the original. Basically no chance of return. So its a lose lose for you and win win for them. To be fair, I have given the additional star as the boss tried to aid me, but only in the selection and not anything else. 726411. Update to latex sense reply. 50 days 60 days regardless, within the expiry period teodor was consulted numerous times, with no resolution in the end. So to all considering purchase, be wary.
30 May 2025
Unprompted review
Reply from Latex Sense
Dear Junaid,
Thank you for your feedback, we truly appreciate you taking the time to share your experience, and we're sorry to hear the mattress didn’t meet your expectations.
As stated on our website, our trial period is 50 nights from the date of delivery, not 60 days. During this time, if you're not satisfied, we offer a one-time replacement, followed by an additional 50-night trial for the new mattress. If your replacement choice is more expensive, you simply pay the difference. If it's cheaper, we refund the difference.
We’re always working to improve our communication and service, and your feedback helps us do that.
Latex Sense Team
Reply from Latex Sense
Dear Cathryn,
Thank you for leaving us a 5-star review
We appreciate your support and look forward to serving you again soon.
Latex Sense Team
Good service, good product.
We telephoned them for advice as to which mattress to get, and they were very helpful. Have not been disappointed!
17 June 2025
Reply from Latex Sense
Dear Rona,
Thank you very much for your 5-star review on Trustpilot!
It is truly rewarding to know that our efforts to provide excellent products and services are resonating with our customers.
Thank you again for choosing and trusting us!
Latex Sense Team
Extremely comfortable and supportive
Extremely comfortable and supportive
Mattress at a very reasonable price
What more could you want.
Hugh barclay.
11 June 2025
Reply from Latex Sense
Dear Hugh,
Thank you for leaving us a 5-star review.
We strive to deliver excellent customer service and high-quality products. We wish you many nights of blissful sleep on your new mattress.
Latex Sense Team
Reply from Latex Sense
Dear John,
Thank you for taking the time to review us on Trustpilot. There is nothing more rewarding than seeing a positive feedback from a valued customer.
Latex Sense Team
I love my latex pillow so much
I love my latex pillow so much, I bought one for the husband and kids. They love the pillows too. After years of changing my pillow constantly, I’m over the moon with my latex pillow.
10 June 2025
Reply from Latex Sense
Dear Melanie,
Thank you for your great feedback and for sharing your thoughts with our potential customers.
We are pleased to know that you are delighted with the comfort and quality of your Latex Pillows.
It is truly rewarding to know that our efforts to provide excellent products and services are resonating with our customers.
We are grateful for your support and hope to work with you again soon.
Latex Sense Team
Bounce and Support.
After years of sinking into and struggling with various memory foam mattresses , finally , a fully supportive , bouncy and responsive mattress.
Delivery on time and hassle free. Will recommend for back pain sufferers .
7 June 2025
Unprompted review
Reply from Latex Sense
Hello,
Thank you for the 5* Trustpilot review that you wrote!
We are delighted to hear that we succeeded in offering you an enjoyable experience. We do hope you will continue to benefit from the excellent properties of your mattress.
We appreciate your great support and look forward to serving you again soon.
Latex Sense Team
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