Last Bottle Wines Reviews 76

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant delays in delivery, with orders taking weeks or even months to arrive, and some never receiving their items at all. Reviewers frequently mentioned a lack of communication from the company, with emails and calls often going unanswered or receiving only automated responses. The customer service was widely described as non-existent or very poor, making it difficult for people to resolve issues with their orders. Some people were dissatisfied with the order fulfillment process, noting that orders were often incorrect or that products arrived damaged, such as leaking bottles. However, a few other people also felt that despite these issues, the company offered good deals and that product problems were rare.

What people talk about most

Delivery service

Customers consistently note negative experiences with delivery service, with many reporting significant... See more

Order

Consumers find order fulfillment to be ambiguous, with many experiencing significant delays and a lack of... See more

Response time

Reviewers express significant dissatisfaction with response times, frequently reporting a complete lack of... See more

Customer service

Customers had negative experiences with customer service, with many reporting unresponsiveness and a lack of... See more

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction and others... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have ordered frequently, since 2013, an estimated 100+ orders. Recently, I reviewed my order status (all orders) and found 3 "pending shipment." I both emailed them and left a VM with CS. One or... See more

Rated 2 out of 5 stars

I've been doing business with LB for a long time. I bought over 200 bottles last year alone and was very happy, even with slightly slow shipping and service. But something has gone seriously off the... See more

Rated 2 out of 5 stars

I was introduced to Last Bottle several months ago and have placed multiple orders. My most recent received order was from their annual blowout. Whilst they were very clear that any orders placed duri... See more

Rated 2 out of 5 stars

Crooks…paid for by wine to be delivered to my house on the East Coast and they gave it to a third party who now I have pay as well so that I can have them deliver it. Customer service is non existent... See more

Company replied


Company details

  1. Wine Store
  2. Wine Club
  3. Wine Wholesaler and Importer

Written by the company

Last Bottle is your daily online purveyor of fine wines. As a member of our newsletter, we offer you one hand-picked wine per day until it sells out (often in hours) and ship it out right away. New day, new email, new wine. Always at incredible prices (30%-70% off retail). We’re not a wine club, there is no subscription — what you see is what you get.


Contact info

2.0

Poor

TrustScore 2 out of 5

76 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Selection and Prices

I have been dealing with Last Bottle for about a year and a half. My experience has been excellent. I have obtained some great wines at great prices. Some of these deals are off the charts. I was a wine buyer for a chain of liquor stores for 10 years but have been out of the game for a long while. This allows me to try a lot of different wines for reasonable prices.

27 February 2023
Unprompted review
Last Bottle Wines logo

Reply from Last Bottle Wines

Thank you James! I've shared this review with our team and it really made our Monday bright!

Rated 5 out of 5 stars

Last Bottle delivers great Customer Service!

I've done business with numerous online wine sites and no one, I mean no one, is as reliable as Last Bottle!

I don't say this because they're perfect- no one is. They do a great job regularly but the differentiator is how they handle the tough situations, whether something is out of their control or a product they've sold has gone bad before it can even be enjoyed.

Kudos to Last Bottle for having a tremendous customer service team. They understand the value of a customer and always try to do the right thing. That's all you can ask for, so keep up the good work Last Bottle!

24 January 2023
Unprompted review
Last Bottle Wines logo

Reply from Last Bottle Wines

Thank you so much, Michael! I have shared your kind message with our service team and they are feeling the love!

Rated 3 out of 5 stars

Last bottles hasn’t shipped after 10 days

1/16/2023 - I placed an order on last bottle wines 10 days ago. I still haven’t received a date of when I can expect the wine. It says 2 to 5 business days, the wine is only coming from Napa CA I’m in Los Angeles weather is fine so not sure why it’s taking soooo long. Their app says the wine has shipped but no date on when it will deliver. I contacted the shipping company and they only have a label and no actual package.

You cannot get a hold of anyone live at the company - their phone number refers you back to their email which takes a few days to get a response from.

Overall very underwhelmed so far with lack of human support and time to ship. I’ll post back again if I don’t receive any feedback soon. Very disappointing.

So I eventually received my wine, 12 days after I ordered.

Thanks for delivering and thank you for your response. I updated review to rank 3 stars it was still very very slow and it’s impossible to talk to anyone. Also their email response takes a few days.

16 January 2023
Unprompted review
Last Bottle Wines logo

Reply from Last Bottle Wines

Hi Jason-- I'm sorry your experience didn't meet your expectations. The delay in shipping was due to the intense storm system that came through Napa Valley over the past two weeks. You're right to say that a delay of ten days is very long; our team is working around the clock to handle the logistics of getting everyone their wine now that we can safely ship it. This has caused a backlog in emails. We hope for a chance to earn back your good opinion in the future.

Rated 5 out of 5 stars

Last Bottle is amazing!

Last Bottle is amazing! I'd recommend to anyone with even a passing interest in wine. I was introduced to it by a New Yorker friend – Kiwi wine enthusiast – who set me on a path to a happy life of a growing collection and some great tasting experiences. I usually stick to the more affordable stuff but everything I've had was better than what I'd have picked up in stores for the same price, and the free shipping makes it very okay to buy half a case....

I'm hoping for a few more whites to come through but on the whole its been very fun getting the emails every day and rolling the dice on some great varietals.

20 December 2022
Unprompted review
Rated 1 out of 5 stars

The entire premise of this Wine…

The entire premise of this Wine supplier is a lie. There is no last bottle . I placed an order and on my screen it said congrats you purchased last bottle. I didn't receive any confirmation of it so I emailed them. They told me they still had 10,000 bottles left. Thats odd as website said out of stock . First I are told I am getting great deals on small lots then I am told that they have over 10,000 bottles left of a specific vintage even though the order says sold out. No winners are ever posted . Its a scam

1 November 2022
Unprompted review
Last Bottle Wines logo

Reply from Last Bottle Wines

Hey Matt-- Kaitlyn here from Last Bottle. I wanted to circle around with you on here to see if there is anything else we can do beyond the resolution we found via email. I hope you've been well and had a nice Thanksgiving.

Rated 5 out of 5 stars

I’ve been using Last Bottle for years

I’ve been using Last Bottle for years. It was always great but it’s gotten better over time. Without question you’ll find wine that you love at prices you’ll love even more. From big Napa Cabs to Bordeaux. New Zealand whites. Spanish wines. Sauternes. Port. Vintage deals. Champagne. Periodic crazy sales. Great customer service but e-mail only. Not a problem. Very responsive. Try them.

23 July 2022
Unprompted review
Rated 5 out of 5 stars

Rock stars

Rock stars! I've been ordering from Last Bottle for years. They are my go-to online spot for little known and hard to find gems at reasonable prices. Free shipping with a minimum order!

22 July 2022
Unprompted review
Rated 5 out of 5 stars

Just love Last Bottle Wines

Just love Last Bottle wines…such a cool concept with wines from affordable to collectible. Awesome customer service and fun to try new wines within (and beyond) your preference palate.

Addictive in the best way possible!

22 July 2022
Unprompted review

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