Las Iguanas Reviews 

353
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the delicious and flavorful food, highlighting it as a positive aspect. Staff are frequently commended for being friendly, helpful, and attentive, contributing to a welcoming atmosphere. The cocktails, especially the 2-for-1 offers, are also often mentioned as a highlight. However, some customers noted significant issues with service, including long waits and inattentive staff. People occasionally experienced problems with food quality, describing dishes as bland, cold, or overcooked. Some also found cocktails of poor quality, and a few reported difficulties with voucher validity or unexpected service charges.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers praising specific individuals for being... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising staff for being friendly, attentive, and... See more

Product

People report ambiguous experiences with product, with many reviewers praising the food as fresh, tasty, and... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing disappointment with the... See more

Location

Users describe ambiguous interactions with location, with many reviewers mentioning specific branches such as... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Been to the one next to Wembley stadium a few times, food’s decent enough at that price bracket, good service, friendly staff. Normally go for happy hour cocktails, unfortunately, when an event is on... See more

Rated 2 out of 5 stars

Me and my partner came to las iguanas for a meal out as a treat. Firstly the service is terrible, ordered our drinks and 20 mins later a server hadn’t arrived to take our food order. Online... See more

Rated 2 out of 5 stars

Slow service you can expect in a busy restaurant, it was practically empty. Cold and burnt food and not cheap either. How can you burn a steak and still have it raw? Impressive. Bland food with... See more

Rated 4 out of 5 stars

The atmosphere and food are great, the staff are always cheeky and helpful. COULD HAVE SCORED A MAXIMUM HAD THE BIRTHDAY VOUCHER FOR A FREE MAIN BEEN VALID, HOW CAN IT BE OUT OF DATE A WEEK LATER?... See more


Company details


Contact info

3.0

Average

TrustScore 3 out of 5

353 reviews

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3.0

All reviews

(353)

61 reviews in the last 12 months

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Rated 2 out of 5 stars

Bar on strike. Where are the drinks?

Arrived to have a meal with 8 other people. Ordered drinks first then a meal. Meals arrived promptly but no drinks. Asked waitress numerous times about the drinks but was told that the bar staff were very busy/slow. Well the drinks did eventually arrive after one hour after we had all finished the meals. Totally unacceptable.

28 September 2024
Unprompted review
Rated 2 out of 5 stars

Bottomless brunch

We booked for bottomless brunch at the York restaurant and it wasn’t the best bottomless brunch I’ve been to, in fact probably the worst. The cocktails were tasteless and the Prosecco wasn’t great. Being a large group we didn’t get many drinks. I had around 3. Although the drinks were pretty crap The food was really tasty. Only downside to the food was having to pay extra for chips to go with the burger which I found odd. It definitely wasn’t worth £32.50 as probably could have booked for a meal and had a few drinks for less money. I wouldn’t recommend this place for bottomless brunch but would for food.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

My favourite place to eat

My favourite place to eat. I have been coming to Las iguanas trafford centre throughout my mat leave starting when I was 9 months pregnant. The staff were super friendly and helpful when I was pregnant and now when i go with my baby they always find me a suitable table for the pram. They go above and beyond and are the kindest staff!

26 September 2024
Unprompted review
Rated 1 out of 5 stars

Las Iguanas Gunwarf Portsmouth

Las Iguanas Gunwarf Portsmouth. Went for a bottomless brunch the service was so slow we barely managed to get 5 drinks per person so not exactly bottomless. When they tried to offer another drink said no due to how long it took them to bring the drinks. Service was so slow it was depressing. The tripple taco taxi can barely be called a meal. And to top it off they tried to charge us nearly £13 in service charges. WHAT SERVICE. Waiter walked past multiple times without checking on our table. Very unproffesional. I left the place hungry sober and robbed. Food was nice what little they gave me. Would never return.

27 August 2024
Unprompted review
Rated 1 out of 5 stars

las iguanas Reading

We wanted to sit outside and were told to use the app, extremely unpersonal. The app was not working very well and we had to go in and ask for a menu. When it finally worked you are supposed to give a tip when you order your food. Why would we, no one looked after us. We both ordered the salad. That is under the main dishes and costs £13.50. The butternut cubes are tiny. It could actually be a side salad. It felt like a complete rip off and we went to Weatherspoons after that because it was so unsatisfying. In December the portions were definitely much bigger. And they also forgot my friend's wine. She had to go and ask for it.

6 August 2024
Unprompted review
Rated 1 out of 5 stars

Shocking experience at middlebrook

Shockingly expensive and bland food. Had chicken wing starters which were bland. The mixed grills we had for mains were mega overpriced and so bland. Steak was cheap and horrible, the chicken was burnt, chips stale and even the corn was over done.

Why chiquitos shut for this I’ll never know.

27 June 2024
Unprompted review
Rated 4 out of 5 stars

Stratford branch.

Stratford branch.
Called in for lunch. Sign on desk with a long list of what wasn't available!!! Apparently no delivery and two fryers were broke. Food was good, curry wasn't fiery though, burger didn't have bacon so ordered another burger without bacon! I think the two staff were overworked, so service could off been better. 2 for 1 cocktails were good.

31 July 2024
Unprompted review
Rated 4 out of 5 stars

Las Iguanas - Wembley LDO

Las Iguanas - Wembley LDO
Great Customer Service. We enjoyed our cocktails. The waiter was approachable, friendly and knowledgeable. Great Offers available too. Thank you

26 July 2024
Unprompted review
Rated 2 out of 5 stars

I don't even know where to start..

I don't even know where to start... I was at a work meal with my colleagues last week after a long day. And I can't believe how shocking the service was - we ended up leaving without dessert because we'd been there just under 3 hours and people were restless and wanting to go home at that point. You expect to enjoy a good meal, have a laugh and a few drinks and leave within a reasonable time. Because we were a larger group we double checked and got asked to pre-book our meal due to the group size, this is understandable. Only to find out on the day that only one chef was working - even though they knew they were expecting us, other bookings and public. It was bad i was finishing my meal when others were still waiting at my table for their food. Don't get me wrong the food was delicious, cant knock that.

I was celebrating so ordered a cocktail which wasn't seen! I waited about 30/40 minutes for it and it was like they forgot it was at this point we decided to leave as we didn't think we would have to wait that long for dessert & drinks. Don't get me wrong, I understand it was a bigger table to cover and i appreciate that but to be there nearly 3 hours and people still be waiting for drinks theyd ordered and we hadnt even had dessert at thie 2 hour 40 mark to me thats just ridiculous.... what an absolute joke!!!

2 July 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting, cold and wrong

Ordered food via uber eats and was made to wait an hour and fifty minutes which normally I wouldn't mind if the food was any good. Ordered a burger which was so overdone it was like cardboard, paid £11 for two portions of chips which were literally a hand full each, Ordered a can of diet coke and a regular coke (which I paid extra for?!) And got two diets, and when the food finally arrived everything was stone cold. Absolutely disgusting, won't be ordering anything from here again

6 July 2024
Unprompted review
Rated 1 out of 5 stars

Bristol Harbourside

Bristol Harbourside - SHOCKING!

I booked a bottomless brunch for a Thursday evening for 7 people as a work event. I wish i'd read the reviews ahead of time. The service was shocking and the managers attitude even worse. There were about 7 staff and no more than 30 customers, so they weren't busy, yet still they took over 15 minutes each time we ordered a drink, served cold food and when I spoke to the manager about it he couldn't care less. I requested they up the service or I'd leave without paying and was told ' just do what you want' as he couldn't guarantee any level of service.
We left, popped over the square to the Slug an Lettuce who were brilliant and couldn't do enough for us.

6 June 2024
Unprompted review
Rated 1 out of 5 stars

Extremely noisy

Extremely noisy needed to shout to br heard food OK but not brilliant and very expensive for quality
Drinks fairly good but limited selection

8 June 2024
Unprompted review

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