Dixy Chicken Reviews 306

TrustScore 3 out of 5

3.0

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the taste and quality of the food, often highlighting specific items like chicken burgers, wings, and rice boxes as particularly good. People also frequently mention the staff as welcoming, kind, polite, and efficient, contributing to a positive service experience. The speed of service and the food arriving hot are also points of satisfaction for many. However, some people were dissatisfied with their orders, citing issues such as incorrect items, missing food, or food that was cold upon arrival. There are also concerns regarding product quality, with some customers reporting raw, wet, greasy, or tasteless chicken, as well as other items like garlic bread being unsatisfactory. A few other people also felt that hygiene standards were poor.

What people talk about most

Product

People report ambiguous experiences with product. While some customers praise the amazing chicken, delicious... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers express strong... See more

Staff

Customers had ambiguous experiences with staff. Many reviewers praise the staff for being kind, welcoming,... See more

Order

Reviewers highlight negative aspects of order experiences. Many customers report significant delays, with... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the amazing food and service, with some... See more

Based on these reviews

Rated 3 out of 5 stars

Not bad after a night out but bro, the gates of hell opened up below. Eating Dixie’s chicken is a choice you make when it’s 3 am and no where else is open, the bevvies are in full force in your syst... See more

Rated 5 out of 5 stars

Locations across Manchester are convenient. Employees are welcoming and kind. It's clean and well-maintained; maybe take the bin around the back. The food is great; give it a chance, and you won... See more

Rated 5 out of 5 stars

I tried the recently opened Dixy Chicken in Basingstoke. The staff was very welcoming and happy to be working. Unlike other Basingstoke chicken places. Ordered a hot box meal eat in.... See more

Rated 5 out of 5 stars

The staff are lovely and I love the grilled peri rice box it’s always fresh, my go to order after a long shift and Icl tastes better than pepes dare I say 🫣


Company details


Contact info

3.0

Average

TrustScore 3 out of 5

306 reviews

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Rated 5 out of 5 stars

Would recommend

Would recommend! Kind staff, the man gave me 3 extra chicken pieces, he gave my friend a free meal when he was short on money. Food tastes delicious, especially the spicy wings.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Bad service

Absolutely awful experience. My order took 1 hour 30 minutes to arrive, which is completely unacceptable. No proper updates, no apology — just left waiting and wondering where the food was.

By the time it finally turned up, it was barely enjoyable and definitely not worth the wait. If you can’t handle orders in a reasonable time, you shouldn’t be taking them. This was a total waste of money and time. I won’t be ordering again

22 March 2026
Unprompted review
Rated 1 out of 5 stars

Food tasted weird

My partner and I just moved into the area. Last night Friday 27th February it was late about 10ish and my partner decided to go and get some food from Dixy chicken .
He came back and we ate our food.
The chicken and chips had a weird taste, like the oil was old but we still ate it a we were hungry. We went to bed bit later and we both had the shits and was sick.
There was something definitely wrong with the food. We not go back again.....

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Stockton Shop is terrible

Chicken was wet, unpleasant. Garlic bread was just dough, no garlic. Wedges were decent but shouldn't a chicken place have nice chicken? Came late as well. Wouldn't recommend

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Love it here

Love it here! The food is so tasty and Maria is such a sweet server :) alway so friendly

17 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered from the Walsall branch…

I ordered from the Walsall branch through uber eats. I ordered regular pizza buy one get one free deal. When the order came in the pizza was really small in size. When I tried to call the restaurant they rudely hanged up the phone after a few minutes of explaining. Their customer service was really poor instead of listening what is wrong with order all they said this is how pizza comes and said they could not help at all when I called back they didn’t pick up the phone. Rude behaviour shown. Poor customer service.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

No way

I used to have dixy chicken all the time and thought I would try it again,but that was a mistake, the donner meat was dry and bland, the salad look like it had been out for days, the chips looked like they had been made when they first opened the shop, the ketchup tasted like acid. The food was inedible it was disgusting. I will never order again

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Dixy Chicken Basingstoke

I tried the recently opened Dixy Chicken in Basingstoke.
The staff was very welcoming and happy to be working. Unlike other Basingstoke chicken places.
Ordered a hot box meal eat in.
The heat was on point.
The chicken burger was very good
Juicy and not greasy.
Hot wings and onion rings didn’t
Last long either.
I even liked the loaded chips even the drink was a good standard for a Pepsi max from the gun.
So ordered some chicken pieces to try
Them too and wasn’t fobbed of a drumstick either. 2 medium sized pieces which tasted very good.
Very happy with the meal, the manager even came over and asked if we
Needed anything and if we was ok.
Nice touch.
It was the middle of the afternoon and I appreciated the attention.
Great experience and I’ll be back…

22 January 2026
Unprompted review

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