LaserVision Reviews 

638
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical staff and expert surgeons for their exceptional professionalism, thorough consultations, and welcoming attitude during every single appointment. Consumers highlight that treatments are handled smoothly, resulting in remarkable improvements to their vision and granting them complete freedom from glasses in daily life. However, some people mentioned having to attend multiple follow-up visits or requiring extra procedures to properly achieve their desired visual results. Reviewers nonetheless appreciated the continuous dedication, thorough care, and reassuring support provided by the medical team throughout these additional steps.

What people talk about most

Staff

People report positive experiences with staff, highlighting the welcoming environment and attentive care... See more

Service

Reviewers express immense satisfaction with the service, highlighting a seamless process from initial... See more

User experience

Consumers find user experience to be an incredible journey, with a seamless process from consultation to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The surgeon, Mr Rakesh Jayaswal & his team have been fantastic to me since day 1. All the eye tests & measuring etc have been very very professional & thorough. The actual surgery was very minima... See more

Company replied

Rated 5 out of 5 stars

Very professional at every stage in the RLE pre & post op process, everything flowed like clockwork. The procedure itself was calm & complete within 25mins. Attended a follow up visit a week later t... See more

Company replied

Rated 5 out of 5 stars

From start to finish I have had nothing but top service. I had lens replacement with Mike and even though I went back for a top up of laser nothing was a problem. Everything was explained so well. Ge... See more

Company replied

Rated 5 out of 5 stars

Rakesh and Vicky have made a world of difference for me regarding my sight - Rakesh monitoring my corneal graft in one eye and giving me a brilliant toric lens in the other eye. Vicky has fitted me w... See more

Company replied


Company details

  1. Eye Care Center
  2. LASIK Surgeon
  3. Medical Clinic
  4. Ophthalmologist
  5. Ophthalmology Clinic
  6. Surgeon

Written by the company

At Laser Vision, your eyes are our focus. Established in 2010 by specialist eye surgeons, we set out with a simple mission: to provide patients with the highest standards of care, precision, and safety in vision correction — a level beyond what is typically found on the high street, and other providers. Why Patients Choose Us World-class surgeons – Our ophthalmologists are internationally recognised leaders in their field, specialising in cataract and vision correction surgery. Advanced technology – We only use the most modern techniques and invest in the world’s fastest and most accurate lasers, ensuring excellent results and patient satisfaction. Personal care – From your first consultation through to your final check-up, you will be looked after by your consultant surgeon and our expert optometry team, who guide you every step of the way. Our Clinics We are based within leading private and NHS hospitals across the UK, and are proud to have recently opened our new flagship centre in Hampshire. This purpose-built £4m clinic offers: State-of-the-art theatres with HEPA filtration and climate control for the cleanest, safest surgical environment. Comfortable, modern facilities designed entirely around patient experience. Exclusive access in Surrey and Hampshire to femtosecond laser-assisted cataract surgery – the most precise technology available today. Our Promise We understand that choosing eye surgery is a big decision. That’s why our vision has always been simple: to be focused on you. We combine expertise, technology, and genuine care to give you complete confidence at every stage of your journey.

Written by the company

Trust the experts.
LaserVision was established by UK based Consultant Eye Surgeons who understand what is truly important; our vision is to offer unrivalled, uncompromised and personalised treatment. Our success is clear to see, having been built on a passion for patient care, attention to detail and being at the forefront of corneal and refractive surgery, LaserVision is proud to be recognised as delivering excellence in medical and surgical eye care. Our specialist, independent NHS Consultant Eye Surgeons are trained to the highest standards in corneal and refractive surgery. Performing the most advanced vision correction procedures in state of the art facilities around the United Kingdom, we achieve the best outcomes for our patients.
How are we different?
We stand out against high street competition by providing unrivalled hospital based treatment, expert consultants and industry leading technology and equipment. We are different for several reasons: We focus on you. LaserVision tailor each consult, treatment, procedure and aftercare plan specifically to your needs and requirements so you can rest assured you are getting the best treatment for you. Expertise. All our surgeons are Fellows of the Royal College of Ophthalmologists and are members of both the European and American society of refractive surgeons. LaserVision surgeons also lead the corneal service in their trusts and boast specialist fellowship training in cornea and refractive surgery. Hospital Based Care. All your consultations and treatments are performed under the safety and governance of leading NHS or Nuffield Hospitals. State of the Art Technology. Our industry leading equipment has been personally selected for the best results. Experience. As specialists in complex corneal and intra-ocular surgery, the surgeons at LaserVision offer many procedures beyond laser eye surgery, including lens surgery, implantable contact lenses, corneal segments and corneal grafts. Continuity of Care. From the first consult, through surgery and on to the last visit, you can be sure that you will always see the Consultant and be personally cared for by our dedicated nursing team. Treating Eye Surgeons. LaserVision is regularly chosen by doctors and eye surgeons as their centre of choice for vision correction. Mike Tappin, one of our consultant eye surgeons, has had laser surgery performed with great results. Patient Recommendations. Don’t just take our word for it; take a look at our patient reviews and recommendations of LaserVision on our Trustpilot

Contact info

5.0

Excellent

TrustScore 5 out of 5

638 reviews

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5.0

All reviews

(638)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Laser Vission

I have found all of the staff at Laser Vision very helpful and professional, giving good results.

19 January 2026
Unprompted review
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Reply from LaserVision

Hi Peter. Thank you so much for your lovely review. I will pass your feedback on to the team which I know they will be delighted to receive. Wishing you all the best, Laser Vision.

Rated 5 out of 5 stars

Bi-Lateral Lens Replacement 'Blended' Solution

I had bi-lateral lens replacement followed by a small Lasik tweak as a final adjustment to one eye. Everyone at LaserVision was excellent. Rakesh is so easy to talk to and happy to answer any questions I had. The optometrists, Vicky and Kerri, were also fantastic. All my emails were answered very promptly by the admin team as well (and there were many - sorry admin team!).
Rakesh recommended a 'blended' solution for me so I have one tri-focal lens and one monofocal which gives me both distance, mid and near vision. It has worked very well for me but I would advise anyone having this solution to be patient as it does take quite a few months to settle down and your brain to adjust to the new lenses. But it's absolutely amazing and after wearing glasses for about 10 years I am delighted with the outcome.
My only minor criticism would be that for both procedures I had difficulty getting hold of a prescription for a sedative and only just managed to get them the day before I was due to go in. Other than that 100% recommend LaserVision.

11 February 2025
Unprompted review
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Reply from LaserVision

Hi Jan,
Thank you so much for taking the time to leave such a detailed review. We’re really pleased to hear you felt so well looked after by Rakesh, Vicky, Kerri and the wider team, and that your blended lens solution has worked so well for you.

We also really appreciate you mentioning the adjustment period — it’s great advice for others considering the same option.

Thank you as well for your feedback about the sedative prescription. We’re sorry you had difficulties so close to your procedure and we’ll use your comments to help improve the process.

Wishing you many more years of enjoying life without glasses, and thank you again for recommending Laser Vision!

Rated 5 out of 5 stars

Lens replacement surgery by Mr Mike Tappin

I was very pleased to have been recommended to Mr Mike Tappin of LaserVision to carry out lens replacement on both my eyes. This treatment was carried out at The Nuffield Hospital in Woking.
The treatment went well. Had both eyes done three weeks apart and follow up appointments to see how the eyes were settling. Mr Tappin was very reassuring and informative throughout the procedure. The Ophthalmologist, was excellent, 5 Stars from me. Every staff member I met were very professional and on top of their game.
Thank you very much.

12 November 2025
Unprompted review
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Reply from LaserVision

Thank you very much for taking the time to leave such a lovely review. We’re delighted to hear your lens replacement treatment went well and that you felt reassured and well informed throughout. Mr Tappin and the whole team at Nuffield Hospital Woking will really appreciate your kind words. Wishing you continued comfort and great vision moving forward.

Rated 5 out of 5 stars

Everything was clearly explained and…

Everything was clearly explained and the procedure was exactly as expected and with a very good result.

9 December 2025
Unprompted review
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Reply from LaserVision

Thank you, Patrick, for your kind review. We are delighted to hear you had a great experience with us.

Rated 5 out of 5 stars

Excellent service

Excellent service. Staff couldn’t have been kinder or more professional. No fuss, no surprises and a fantastic result.

16 December 2025
Unprompted review
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Reply from LaserVision

Thank you for your kind review — we really appreciate the feedback and are pleased to hear you were happy with both the service and the result.

Rated 5 out of 5 stars

Excellent Care

Excellent service, excellent care , excellent follow up , excellent eyesight , fabulous results one week later .
No pain nor discomfort even though i may have expected some

2 December 2025
Unprompted review
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Reply from LaserVision

Dear Karina
Thank you for your kind review. We’re really pleased to hear you had such a positive experience and that your recovery has been comfortable with such great results so soon. It was a pleasure looking after you, and we’re glad you’re enjoying your improved eyesight.

Rated 5 out of 5 stars

Extremely happy outcome

I am extremely happy with my experience at Laser Vision. My journey started with arriving into a welcoming waiting area, with very helpful reception staff. I was rather nervous about the process as I had previously had retinal surgery which had accelerated my cataract. However, the scanning images were highly advanced and my initial consultation with Rakesh was very reassuring, when he explained the results in detail and we discussed the best treatment option available to me. I left the clinic feeling very relieved that I was in safe hands.
As my eyes were fragile, I chose to have the Refractive Pathway care package for cataract surgery using Z8 laser on both eyes. This was the best option for me, as I was then able to have regular follow up appointments throughout the year to obtain optimal vision, which resulted in me no longer needing glasses.
I am forever grateful to Rakesh and his team, in particular, Vicky, Tracy and Kerry, for their professional and personal care at different stages of my treatment, which made me feel valued and supported like part of the family.

20 November 2025
Unprompted review
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Reply from LaserVision

Dear Richard
Thank you so much for taking the time to share your wonderful feedback. We are truly delighted to hear about your positive experience at Laser Vision.

We understand that coming in for treatment can feel daunting, so it’s lovely to know our team were able to reassure you from the very beginning. We’re pleased that the detailed consultation and advanced imaging helped you feel confident in your treatment plan, and that the Refractive Pathway care package provided the ongoing support you needed throughout your journey.

It means a great deal to Rakesh and the whole team to know that you felt cared for, valued, and supported every step of the way. Our reception team, Vicky, Tracy, and Kerry will be especially touched by your kind words.

Rated 5 out of 5 stars

Excellent care.

I received outstanding care from the whole Laser Vision Team. I no longer need glasses and am thrilled with the outcome of my procedure.

28 November 2025
Unprompted review
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Reply from LaserVision

Thank you so much for your kind words. We’re delighted to hear you had a great experience with the Laser Vision team and that you’re enjoying life without glasses.

Rated 5 out of 5 stars

An amazing experience.

From start to finish, which took best part of a year, I felt extremely comfortable and in control of my treatment.
What should have been an operation on both eyes, followed by laser treatment to correct astigmatism, became 3 operations on the right eye. This was not due to poor surgery, but due to issues with my right eye that could not have been foreseen. The team could not have been more diligent and I have now finished up with near 20/20 vision, after having had to wear very thick lenses to counteract my astigmatism for the last 60 years, I am now lens free.
It wasn't a cheap operation, but I feel it was worth every penny.

14 November 2025
Unprompted review
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Reply from LaserVision

Dear Stephen
Thank you for sharing your experience in such detail. We’re very glad to hear that you felt comfortable and in control throughout your treatment, especially given the unexpected challenges with your right eye. Your patience and trust meant a great deal to the team.
It’s wonderful to know that the careful approach taken has helped you achieve such a significant improvement — near 20/20 vision after so many years is a fantastic outcome. We’re delighted for you and appreciate your kind words about the team’s diligence.

Rated 5 out of 5 stars

High levels of skill and experience…

High levels of skill and experience combined with real friendliness. All very reassuring.

20 November 2025
Unprompted review
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Reply from LaserVision

Dear Nicholas
Thank you for your kind feedback. We’re glad to hear you felt reassured and well looked after, and we truly appreciate your recognition of the team’s skill and friendliness.

Rated 5 out of 5 stars

Look no further for eye surgery of any…

Look no further for eye surgery of any description! If you need to feel assured of excellence in eye health and want to know you feel safe in handing over improvements to your vision this is definitely the place! I had laser 35 years ago when it first came out. With aging and deterioration of sight I tried 3 places but no one would touch me. Thankfully I found Rakesh. He made sure I understood what was happening with my eyes and reassured me I could improve my vision upto 95%. No more squinting and glasses. After 3 procedures I have 20/20 vision! Painless and safe, piggyback lenses. Laser here is safe and of a superior standard. Amazing aftercare and follow up and the outcome, clear vision ! Now I’ve just attended a follow up and all is well.

13 November 2025
Unprompted review
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Reply from LaserVision

Dear Jacqui
Thank you for taking the time to share your experience. We’re so pleased to hear that you felt well-informed and supported throughout your treatment, and that your vision has improved so significantly. It’s great to know that the procedures and follow-up care helped you achieve the clarity you were hoping for.
We truly appreciate your trust in us, and we’re delighted that everything continues to go well at your follow-up.

Rated 5 out of 5 stars

All the staff are amazing

All the staff and Mr Tappin are absolutely fantastic. Getting LASIK surgery has been life changing for me and I can’t thank everyone enough for their help and support. Best decision ever!

24 July 2025
Unprompted review
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Reply from LaserVision

Dear Chloe
Thank you so much for your wonderful review! We’re delighted to hear that your LASIK surgery has been life-changing — that’s exactly the outcome we strive for. Mr Tappin and the whole team truly appreciate your kind words. It was our pleasure to support you throughout your journey, and we’re thrilled that you’re enjoying the results.
Thank you for trusting us with your vision!

Rated 5 out of 5 stars

Excellent

Excellent attention from beginning to end. Despite having to return to "fine-tune" earlier procedures, the explanations and patience of Rakesh Jayaswal was really professional and re-assuring. Very happy to recommend.

17 September 2025
Unprompted review
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Reply from LaserVision

Thank you for your kind words. We’re so pleased to hear you felt well supported and reassured throughout your treatment. Your recommendation means a great deal to Mr Jayaswal and the entire team.

Rated 5 out of 5 stars

Wonderful service

My wife has been a patient of Rakesh Jayaswal for a number of years now and has always been delighted with the level of service she has received from him. Treatment has included minor surgery in theatre and treatment for various chronic eye conditions. What has been particularly pleaseing is his ability to communicate readily and allay any concerns she has. The current LaserVision facilities at Prema Portsmouth are second to none and the team there are very helpful and welcoming.

21 October 2025
Unprompted review
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Reply from LaserVision

Dear Mr Bright,
Thank you for sharing such kind feedback. We’re delighted to hear your wife has consistently received excellent care from Mr Jayaswal and our team at Prema Portsmouth. It’s wonderful to know our communication and facilities have helped make her experience so positive.

Rated 5 out of 5 stars

Absolutely incredible service so far

Absolutely incredible service so far. The most attentive staff that greet me by name and make me feel so valued. My Ophthalmic Surgeon,
Mr Rakesh Jayaswal has made everything understandable and couldn’t be a nicer, more relatable gentleman than he is. The professionalism from all staff especially Vicky, Tracey, Jane and Rakesh, has made me feel so secure and I know I’m in safe hands. The lens replacement surgery was a bit strange but painless and over quickly. Now just looking forward to my recovery.

My sincere thanks to all involved .

UPDATE

It is now 5 months post surgery and I cannot believe the quality of the aftercare that I have received from Vicky and Rakesh. My biggest concern was that after paying for surgery, I would just be left then to get on with things but they have seen me regularly and given me the most incredible service. Nothing was too much trouble and they have checked and checked my vision every step of the way. I have been made to feel like an important guest and their warmth and concern has made me feel so special. For anyone considering Prema, please take my word for the most incredible experience and I can read, see and do jigsaws with NO GLASSES. Words are not enough to thank them for what they have given me. 5 stars are not enough!!!

18 September 2025
Unprompted review
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Reply from LaserVision

Dear Mrs Power
Thank you so much for your wonderful feedback. We’re delighted to hear you felt valued and well cared for throughout your experience. The whole team — including Mr Jayaswal, Vicky, Tracey, and Jane — will be thrilled to know their professionalism and attentiveness made such a positive difference. Wishing you a smooth and speedy recovery.

Rated 5 out of 5 stars

Professional caring and efficient

Professional caring and efficient

16 October 2025
Unprompted review
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Reply from LaserVision

Your feedback is greatly appreciated. We’re pleased to know that our team’s professionalism, care, and efficiency made a positive impression. Thank you for taking the time to share your experience

Rated 5 out of 5 stars

Mr Jayaswal is a fabulous surgeon

Mr Jayaswal is a fabulous surgeon. He has a very calming and reassuring manner which instantly relaxes me. I feel in very safe hands.
I have been so happy with my treatment under his care. He’s very experienced and knowledgeable. His optometrists are experienced and thorough. My whole journey under his care has been seamless and I wouldn’t hesitate to recommend him.

8 October 2025
Unprompted review
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Reply from LaserVision

Dear Nicola
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear you felt calm, reassured, and in safe hands throughout your care with Mr Jayaswal. Your kind words about our experienced optometrists mean a great deal to the whole team.
Wishing you continued good eye health, and thank you for recommending us.

Rated 5 out of 5 stars

Amazing

Amazing, the clinic has a spa like feel to it. The consultants Rakesh Jayaswal explained everything in simple steps. The surgery was so quick, no oral sedation just LA, theatre staff really looked after me. Results were noticeable the following day. So happy to be glasses free.

1 July 2025
Unprompted review
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Reply from LaserVision

Dear Nicole,
Thank you so much for your kind review! We are delighted that you felt so well cared for during your time with us, and that your surgery went well. We look forward to welcoming you back to the clinic soon.
Best Wishes.

Rated 5 out of 5 stars

Excellent care throughout.

Excellent medical care from start to finish. Procedure explained in detail in clear non-jargon terms. Great aftercare too. I would highly recommend.

21 August 2025
Unprompted review
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Reply from LaserVision

Dear Subir,
Thank you so much for your kind review. We are delighted that you are pleased with the service you received with Laser Vision.
Best Wishes

Rated 5 out of 5 stars

Excellent - Dr Tappin

7 years ago, I took a laser surgery by Dr Tappin, and he did a fantastic job and I was extremely happy with the result. So, when I developed a cataract this time around, he was the default choice to me.
He never disappoints me. Despite my eye being complicated due to past operations, he achieved a fantastic outcome. Literally, the world now looks clear and fresh/vivid in colors.
I feel grateful for his excellent skills and dedication in the medical service.

18 September 2025
Unprompted review
LaserVision logo

Reply from LaserVision

Dear Noriaki
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you trusted Dr. Tappin once again and that he was able to achieve such a fantastic outcome, even with the complexity of your case. We’ll be sure to pass along your gratitude to Dr. Tappin and the team.
Wishing you continued health and happiness with your refreshed eyesight!

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